SUMMARY:

• Highly motivated, forward thinking, creative and versatile professional with strong project management skills. Commitment to excellence, that supports strategic mission by identifying project issues, discover innovative solutions implementing strategies to achieve company aligned project objectives.
• Over 10 years operational experience emphasizing process improvement and project management
• Cross functional leadership
• Ability to work in structured face paced environment
• Work well independently or with a team
• Motivate others towards best practice to advance company goals

SUMMARY OF SKILLS:

Oracle EBS NetSuite Microsoft Office (Word, Excel, PowerPoint) Changepoint Salesforce PeopleSoft Visio PeopleSoft

PROFESSIONAL EXPERIENCE:

Confidential

Data Analyst

Responsibilities:

• Analyzed and reconciled 10k customer accounts specific to data and financial integrity
• Collaborated on a team implementing and integrating Salesforce and NetSuite systems for Quote to Cash processes
• Process and Gap analysis - Quote to Cash

Confidential, Bothell

Customer Operations Analyst

Responsibilities:

• Worked successfully in cross functional roll as single point of contact between technical teams integrating projects
• Assisted in implementation of Oracle EBS
• Process and Data Analysis on best practices for operational and system requirements
• Contract review validating data from 15k+ contract products and pricing for conversion to new software systems
• Understand business objects, system requirements, implementation methodology, vetted for feasibility
• Single point of contact between technical teams and Finance/Order Operations
• User Acceptance Testing (UAT) documentation and audits for new products, processes and integrations
• Managed Product Master of 10k+ items and created new SKUs (inventory items)
• Working knowledge of overall workflow (Sales/Quoting, Order Mgmt., Delivery, Invoicing to Revenue - Quote to Cash)
• Salesforce CPQ processes
• Subject Matter Expert (SME) on Product Licensing and integrity of customer accounts
• Coordinating work/activities of other to ensure timely delivery of company aligned projects
• Liaised with senior leadership and provided status reports on company aligned goals

Confidential, Bothell

Accounting Clerk

Responsibilities:

• Create, review, update and distribute inventory reports
• Basic accounts payable and receivable procedures
• Matching, coding and entering invoices
• Review/QA orders and fulfillment reports
• Research, resolve and reconcile accounts receivable issues

Confidential

Office Coordinator

Responsibilities:

• Managed customer contact database
• Prepared information for commission reports
• Created reports to reflect advertising success
• Worked with multiple retail locations managing inventory
• Light accounting
• Assisted in design of advertising materials

Confidential, Seattle

Ticket Sales Coordinator

Responsibilities:

• Prepared Sales reports for distribution
• Research for developing leads
• Assist Executive staff requests
• Maintain Business comp ticket requests
• Liaison between Sales and Marketing for Pre-Game event logistics
• Assist other departments with campaigns, mailings, maintaining customer accounts
• Answer inbound phone calls regarding ticket questions and issues

Confidential, Seattle

Director of Marketing

Responsibilities:

• Successfully managed and controlled marketing budget
• Updated and maintained web site
• Managed outside vendors including designers and printers
• Planned, executed and analyzed various customer surveys
• Created reports to reflect advertising success
• Managed all trade show logistics
• Worked with advertisers regarding product features and editorials
• Interacted with engineering, sales and manufacturing on technical data relevant to marketing materials
• Liaison with service bureaus and printer to complete various projects
• Maintained inventory on literature, letterhead, envelopes and other company logo products

Confidential, Redmond

Marketing Coordinator

Responsibilities:

• Supervised and training marketing support staff
• Successfully managed and controlled 600k+ marketing budget
• Managed contact data base used for sales leads
• Generated reports to track marketing campaign response rates
• Created and distributed press release and kits to editors
• Planned and organized agendas and activities for regional and international sales conferences
• Coordinated trade show participation including locations, setup personnel and marketing materials
• Managed all advertising from conception to strategic placement
• Maintained and coordinated web site development