SUMMARY:
Senior IT manager with comprehensive skillset in streaming operations and maintaining schedules with the professional control on the resources, scope and cost to ensure maximum customer satisfaction and business return with Lean 6Sigma and ITIL, Agile and PMP. Expertise in coaching and coordinating diverse teams, to complete objectives with strong client engagement. Result driven, detail - oriented with proactive communication and hard-working nature.
WORKING EXPERIENCE:
Confidential, Austin, TX
Team Lead, Global IT
Responsibilities:
- Working as the team lead to run the daily operation, including new service desk platform implementation and leading the routine IT support tasks, advocate the Agile methodology.
Confidential
Sr. Manager Technical Support
Responsibilities:
- Worked as technical support senior manager to lead Greater China 100+ Confidential, including technical and management teams to develop and implement strategic projects with PMP and Agile Mythology
- The best practice - China Remote Service Platform, which gained Philips Global BIC CEO award in 2014, including the mobile version of Android, IOS and H5.
- SAP Integration to track the parts delivery progress and material/labor cost analysis
- Salesforce CRM implementation and integration
Confidential
IT Analyst and Project Leader
Responsibilities:
- Oracle ERP Implementation on Finance, Supply Chain, OTR and CRM Integration
- Siebel and Salesforce CRM Implementation
- Field Service Mobile Platform development, including the Android, IOS, and BlackBerry Version. Mobile Nurse/Doctor/Asset Management.
