SKILLS AND KNOWLEDGE:
ERP and management tools: IBM Products (IBM SmartCloud Control Desk, MAXIMO, WEBSPHERE Application Server, TADDM, IBM Tivoli Integration Composer, COGNOS 8(Report Studio, Query studio, EP)), ISIMAN, OPTIMMO, MOVEX, AGIRH
Network: Lans/Vlans implementation, TCP/IP, Active Directory, DNS, Wiring.
SGBD: SQL Server, DB2, Oracle, Access
Operating Système: Windows 2000, Windows 2003 Server, Windows 2008 Server, VMWare, ESX Server, HyperV.
Technical and functional consultant
- IBM SmartCloud Control Desk, MAXIMO, TSRM (Tivoli Service Request Manager), TAMIT (Tivoli Asset Management for IT), helpDesk and assets management solution according to ITIL standards
- IBM Websphere Application Server.
- ITIC (IBM Tivoli Integration Composer).
- Mapping between different databases to import assets
- TADDM ( IBM Tivoli Application Dependency Discovery Manager).
- Configure and customize Maximo to meet business objectives: Security groups, applications and graphical customization - Designing
- Workflow customization - start centers, classifications, Designing
- Knowledge in Database configuration
- Synchronize Active directory users with maximo through VMMSYNC/LDAPSYNC
- Document test cases, expected test results and collaborate with testing teams and business partners to resolve testing problems.
- Editing of training manuals
- Provide training to customers
- Identify and resolve customers incidents
- Provide users supports
- Entering parameters
- Formalization of procedures and operating modes
- Assistance to training and manual supports achievement.
- Procedures writing and implementation of the repositories under ISIMAN.
- Contribution to the development of COGNOS decision tools:
- Creating reports using STUDIO REPORT
- Documentation of sheets indicators in COGNOS EP
- Writing of procedures under ISIMAN
- Supervision of computers and machines
- Establishment and administration of LAN network
- Incidents Traitement for telecommunications customers.