CAREER SUMMARY:

Strategic and innovative Human Resources professional who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Genuine influencer who transforms tough challenges into opportunities to help organizations reach their goals.

COMPETENCIES:

• Business acumen
• Hiring and Retention
• Regulatory Compliance
• Effective communication
• Exceptional Interpersonal Skills
• Team Engagement
• Critical thinking
• Compensation Administration
• Innovation
• Complex Investigations
• Personnel Records Maintenance
• Training and Development
• Employment Law working knowledge
• Diversity and Inclusion
• Trilingual (English/Spanish/Portuguese)

PROFESSIONAL EXPERIENCE:

Confidential, FRISCO, TX

Human Resources Manager

Responsibilities:

• Responsible for all aspects of Human Resources (HR) management such as policy administration, compensation and benefits, payroll, recruiting and retention, employee relations, diversity and inclusion, and employee engagement.
• Negotiate new contracts with benefits plans providers to reduce employer and employees’ cost.
• Administer employee benefits including 401(k), leaves of absences (LOA) and workers compensation claims.
• Process payroll
• Counsel leaders on handling HR issues such as performance management, succession planning and career development.
• Develop HR policies and procedures such as Employee Handbook, Coaching and Corrective Action, Learning and Development best practices and job descriptions.
• Conduct New Hire Orientation and Exit Interviews.
• Lead the Annual Performance Review process.
• Manage HR operations including salary/bonus planning, staffing and reporting.

Confidential, MINNEAPOLIS, MN

Revenue Cycle Management Supervisor

Responsibilities:

• Led a team of financial analysts.
• Focused on performance management, conflict resolution, and creating a positive work environment.
• Redesigned quality assurance and productivity standards to improve team performance.
• Responsible for recruiting, retention, training and development.
• Conducted employee performance twice a year.
• On - boarded new employees on policies and procedures.
• Conducted employee satisfaction surveys.
• Ensured best methods complied with applicable laws and regulations adhered to Medicare and Medicaid.
• Managed payroll for hourly employees.
• Responsible for the department’s financial goals.

Confidential, MINNEAPOLIS, MN

Revenue Cycle Management Specialist/HR Intern

Responsibilities:

• Conducted data analysis and created financial reports including balance/revenue, and cash flow statements.
• Developed business metrics to refine collections processes to increase revenue.
• Analyzed daily patient census and other statistical reports for management.
• Developed a stand-alone network of HR communication tolls, infrastructure, and messaging.
• Revamped hiring, interviewing and onboarding best practices.
• Developed and implemented of HR policies.