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Data Analyst Resume

Chicago, IL

SUMMARY:

Quick - learning data analyst delights internal and external customers through analytical and problem-solving skills, ability to clearly present ideas, and team orientation and collaboration.

TECHNICAL SKILLS:

Skills: R, Hadoop, Oracle, SQL, PL/SQL, KNIME, Minitab, Excel, ArcGIS, statistics

EXPERIENCE:

Confidential, Chicago, IL

Data Analyst

Responsibilities:

  • Collaborate with team and internal organizations to understand data and define analysis needs.
  • Devise, develop, and implement required data queries; develop data preparation and clean-up to build necessary analytical data sets.
  • Analyze data using regression techniques, principal component analysis, and k-means and hierarchical clustering to garner insights on specific business questions.

Statistician

Confidential

Responsibilities:

  • Recommended sampling methods and analyzed collected data.
  • Developed Access-based tool improvements with VBA code including SQL.
  • Wrote MS Excel macros to automate processes.

Confidential, Oakbrook Terrace, IL

Knowledgebase/Statistical Specialist

Responsibilities:

  • Devised, developed, and implemented queries to extract data from database and log files; analyzed data using statistical methods for business insights; reported findings to management by creating scheduled and ad-hoc reports.
  • Cut call center call volume 33% by managing Web knowledgebase team: created queries to identify key internal content, trained and guided reviewers, and led weekly meetings to identify and resolve process and content issues.
  • Developed and documented CRM and Ektron content management processes.

Confidential, Schaumburg, IL

Senior Technical Writer

Responsibilities:

  • Created and maintained documentation for multiple software products for technical and non-technical customers.
  • Also created knowledge base articles and training manual, revised computer based training package, and answered customer questions.
  • Collaborated with product teams to define requirements and track progress.

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