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Salesforce Administrator/developer Resume

Minneapolis, MN

SUMMARY

  • 5+ years on expertise in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce CRM and Salesforce applications.
  • Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
  • Strong experience in Salesforce Development on both Sales as well as Service Cloud, along with Marketing cloud, and Einstein Analytics.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Developed enterprise Einstein Analytics(Wave Analytics ) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities developed Salesforce Einstein Analytics applications for executive leadership to bring insights into Opportunities, sales, team, products etc.
  • Qualified experience in configuration identification, data management, subversion concepts, java application deployment, release management, deployment automation.
  • Worked on Einstein to automate reports, pinpoint workflow needs, and even analyzed the effectiveness of teams through it also worked self - service analytics apps to explore the data and uncover insights—from a simple sales pipeline dashboard to the most advanced complex forecasting decision.
  • Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Worked with Salesforce Sales Analytics and Service Analytics standard applications, Created Apps, Dashboards, Datasets, Lens and monitor dataflows in Einstein Analytics
  • Data Reporting and Analytics / Einstein Analytics Specialist (Salesforce Einstein Analytics EA)
  • Hands - on experience in several mid-size, global implementations using Apttus CPQ.
  • Hands in Experience on designing, developing and implementing applications like Sales, Marketing, and Service and Support modules in force.com platforms.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
  • Designed custom objects, custom fields, Pick-list, role-based page layout, formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
  • Expertise in building Visual Force Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal. Involved and provided support during the UAT. Knowledge of Customer Portal/Partner Portal implementation.
  • Worked with Apex Triggers for automation process. connecting the Zuora connector for salesforce cpq by using the global methods.
  • Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Einstein Analytics, Work Flows, sharing rules, Approval Processes and SFCC (Salesforce Cloud Commerce) for automated alerts, field updates, and Email generation according to application requirements.
  • Experience in working with Einstein Wave Analytics.
  • Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies and UI skills HTML, DHTML, CSS, XML, JavaScript, and J2EE.
  • Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.
  • Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
  • Customer centric with effective interpersonal, organizational and problem-solving skills.

TECHNICAL SKILLS

Force.com: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Veeva CRM, Apex Web Services, AJAX, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in, Case Management Automation, Lead Management and Assignment Rules, Einstein Analytics.

Salesforce Integration Tool: Apex Data Loader, SOAP, web Services, WSDL, Eclipse Force.com IDE Plug-in, Connector, Informatica Cloud Data Wizard, Data loader, Force.com Apex Explorer, Workbench, Composite, Scribe, Force.com Platform (Sandbox and Production), Oracle CPQ (Big Machines), Maven Connector with Salesforce, Ant Connector with Salesforce, Force.com Excel Connector

Visual Force: Custom Visual Force Pages

Database: Microsoft SQL Server, MS Access, Oracle 8i/9i/10g, MySQL, UDB DB2, PL/SQL, RDBMS

Methodologies: Agile, Scrum, RAD, Waterfall.

Web: HTML, XML, CSS, JavaScript, Angular JS, Bootstrap, SKUID

Platforms: Windows, Windows Server, Linux.

Tools: Force.com Data Loader, Force.com Workbench, Eclipse IDE.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Documenting Tools/Analytics: MS Office, Microsoft Project & Visio, Rational, Smart sheet, Rally, Jira, Basecamp, and Google Apps (Docs & Sheets), UML, SFDC Wave, SSRS, Tableau

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, MS Excel, MS-Project 2000 Reporting Services Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Salesforce Administrator/Developer

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Worked as Einstein Developer where involved in creating Datasets from external database using Custom Code as well internal using Data flows.
  • Provides demos and user on new Salesforce capabilities including Einstein.
  • Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics), also in Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
  • Experienced in developing Mappings and Task flows to flow the data from external system to salesforce and Confidential using Informatica Cloud Services, experienced in creation of Datasets, Lens, Monitor dataflows in Einstein Analytics.
  • Good understanding of cloud computing services and Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Commerce Cloud, Community Cloud and Marketing Cloud.
  • Installed and configured SFDC Einstein Analytics module. Developed proof of concept for Investments dept.
  • Building Einstein Analytics dashboards and lenses. Building datasets, flows, recipes, and transforming that data intosomething visual and intuitive
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Involved in fallout analysis and fixing the issues.
  • Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), ChangeSet and Eclipse IDE.
  • Experimented to develop new apps and switch Salesforce Classic apps to Lightening framework to deliver pages with rich user interface and better interaction.
  • Developed a custom CRM application and community for 40,000+ customers to mimic Salesforce.com Service cloud that is fit for purpose of strategic alignment, quality, cost and time that lessened the investment to one-tenth.
  • Hands on experience in Einstein Analytics where played around and created a prototype dashboard which includes both external data sets and Salesforce data.
  • Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
  • Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, sales cloud, service cloud, marketing cloud Salesforce Cloud Commerce to create custom reports, and opportunity development as per business requirement.
  • Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Experience in creating Lightning Components, customizations and used lightning Design System to convert existing Visualforce pages to lightning components.
  • Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
  • Performed the role of support engineer for the internal users, helped them in getting used to the application, Einstein Analytics generated reports, and saved them for further access to the users.
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Apex Languages, Apex Triggers, Salesforce DX, Einstein Analytics, Custom Email Templates, DML Statements, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Confidential

Salesforce Developer

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other Salesforce.com consultants while implementing the solutions for the needs of organization.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
  • Created dashboards in Einstein to automate my monthly review calls with sales leaders into a realtime dashboard for actions to be taken immediately.
  • Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
  • Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
  • Solid understanding of Analytics Cloud and Confidential tools like Einstein Prediction Builder, Einstein Activity Capture, Einstein Opportunity Insights, Einstein Discovery and Sales Cloud Einstein for development of Einstein Chatbot functionality.
  • Integrated Apex with External services in JAVA using Rest API.
  • Worked in developing various Apex classes, components, and Visual Force.
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex
  • Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Einstein Analytics, Work Flows, sharing rules, Approval Processes and SFCC (Salesforce Cloud Commerce) for automated alerts, field updates, and Email generation according to application requirements.
  • Extensively worked on multiple Lightening components complex Integrations and Data Migration between salesforce.com and legacy systems (CRM/Non-CRM) by using Force.com data loader, web-based import wizards, and experience on SOAP and REST, Tooling API's, Apex controllers, Web Services Endpoints, Metadata, Einstein Analytics etc.
  • Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
  • Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system(LDS) for Lightening Community builder .
  • Worked with Salesforce Lightning connect a new feature of integrating with 3rd party applications.
  • Developed Lightning apps using Lightning Components and made them with compatible with Salesforce1 mobile app.
  • Used Lightning process builder for visualizing and creating automated business processes.
  • Familiar with CTI experience and worked on many AppExchange Apps on mobile Salesforce1 Platform.
  • Designed and developed Visual-Force pages based on the business requirements.
  • Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
  • Manage all CM tools (JIRA, Jenkins, ANT, GitHub, Visual Studio) and their usage/process ensuring traceability, repeatability, quality, and support.
  • Involved in Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, backupify, Apex Data Loader utility and ETL tools.
  • Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
  • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Apptus CLM, Salesforce1 Mobile, Java Script, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, NY

Salesforce Admin/Developer

Responsibilities:

  • Analyzing requirements and translating them into logical component-based technical design to support business work processes.
  • Created the Data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
  • Involved in creating a functional specification that describes the solution requirements, the architecture, and the detailed design for all the features.
  • Created Applications, Custom Objects and Custom Fields.
  • Administered, configured and monitored the company’s Salesforce CRM.
  • Responsible for integrating salesforce with other systems.
  • Involved in creating /customizing Profiles, Permission sets, Roles based on Organizational hierarchy, setup Organization Wide Defaults, and Sharing Rules to provide/restrict access to Users in distinct Roles.
  • Used Lightning Processes, Workflows, Approval Processes, Visual Workflows and Triggers to automate business processes related to Opportunities, Quotes, Quote Line Items and Custom Objects.
  • Used multiple Sales Cloud entities in Salesforce such as Lead Management, Contact Management, Accounts Management and Report Management.
  • Extensive business knowledge and customization experience on various Salesforce.com Standard Objects - Accounts, Contacts, Opportunities, Quotes, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed Apex Triggers, Apex Classes, Visualforce pages and components.
  • Used Apex Data types, Variables, Expressions, Assignment statements, Conditional Statements, Loops, SOSL and SOQL to invoke APEX Triggers.
  • Responsible for creating sharing rules among all the distinct roles and Subordinates.
  • Created Force.com Used Web-to-Lead functionality to capture Leads, created Lead Assignment Rules to assign them to sales Users/ Lead Queues based on the Region.
  • Defined Lookup, Hierarchical and Master-Detail Relationships on the Objects and created Junction Objects to establish many-to-many relationship among Objects.
  • Involved in deploying changes from one environment to another by using Change Sets, Eclipse IDE and Force.com IDE plug-in.
  • Integrated APEX with External Services by making callouts that used SOAP and WSDL.
  • Designed 6-step complex automated Approval Processes to Approve/Reject the Quote records in Salesforce by defining combinational logic in each step.
  • Developed and configured various List views, Reports, Custom Report Types, secure Report Folders, Dashboards and secure Dashboard folders for Users in Roles and Public Groups based on the need in the Organization.

Environment: Workflow Rules, Complex Approval Processes, Visual Workflow, Security Controls, Web-to-Lead, Auto Response Rules, Email-to-Case, Case Escalation Rules, Visual Force (Pages, Component & Controllers), Data Management, Salesforce.com Production, Salesforce.com Sandbox, Apex Language, Apex Data Loader, SOQL/SOSL Queries, Reports, Dashboards, Microsoft Office.

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