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Salesforce Admin/ Developer Resume

SUMMARY

  • 5 years of experience that includes experience in various stages of Software development Life Cycle (SDLC) including analysis, development, enhancements, testing, deployment and maintenance of object oriented enterprise applications.
  • Experience in Creating Objects, Record types, Assignment rules, Email services, Profiles and implementation of Role Hierarchies for system security design.
  • Experience in customizing Page layouts, Search Layouts, Custom links, Custom Buttons etc.
  • Experience in developing Validation Rules, Workflows and Approval Processes for Automated alerts, new tasks, field updates, and Email generation according to application requirements.
  • Experience in developing Apex classes, Triggers, Visual Force pages, Controllers, Apex Batch Classes, and SOQL.
  • Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
  • Worked extensively on various salesforce.com standard objects like accounts, contacts, opportunities, products, price books, contracts, cases, leads, campaigns, reports and dashboards.
  • Lightning Experience to support componet and application event.
  • Good exposure in App Exchange applications like Apsona, Field Trip, Conga Courier, Round Robin assignment and Managed Packages.
  • Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.
  • Proficient in creating/ troubleshooting/ modifying APEX code and visual force pages, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, Snapshots, Dashboards, and Email generation according to application requirements.
  • Experience in creating detailed process documentation and deployment process on issues for future Follow ups.
  • Hands on experience with the Agile Scrum Methodology.
  • Expertise in solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ)
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
  • Excellent communication skills, time management skills and problem solving skills.
  • Self - sufficient, flexible, self-directed and motivated team player capable of managing multi-tasking and a fast learner by adapting to the conditions.

TECHNICAL SKILLS

Salesforce: Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader,Force.com Platform (Sandbox and Production),Workbench

Databases: SQL Server 2000 / 2005/2008 R2, Oracle.

Technologies: C, C++, Java, Java Script, HTML, DHTML, SSIS, SSRS.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 /2008.

Microsoft SQL Server: Normalization, T-SQL, Stored Procedures, Views, Indexes

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/ Developer

Responsibilities:

  • Analyzed requirements from business analysts to translate business needs into design requirements.
  • Designed and Developed various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
  • Created and Customized page layouts, search layouts to organize fields, custom links and related lists.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Implemented Email to case, Web to Case Functionality in the ticketing system.
  • Created Record types, Roll up Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
  • Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
  • Implemented validation rules, assignment rules and formula fields in custom objects
  • Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
  • Worked on Page Layouts, Remote Site Settings, Case Management and Email Services.
  • Worked on SOAP API and REST API to make Web Service Calls.
  • Worked on Service Cloud.
  • Worked on Communities for Help desk creation.
  • Worked on Outbound messaging and error directory creation log.
  • Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
  • Worked on the Service Cloud especially on Email to Case, Case management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console, Lightning Service console etc.
  • Developed Lightning Web Components for speed perks.
  • Enhanced the existing Lightning web components for the search model.
  • Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
  • Worked on Agile Methodology and used JIRA Tool as a PM tool to upload all the user stories.
  • Used SOQL and SOSL conceding the governor limits to achieve the required result.
  • Used sandbox for testing and migrated code to production.
  • Used Change Sets to validate and deploy config components to testing instance and production.
  • Validated and deployed code to production through Change Set.
  • Developed and maintained custom reports.
  • Created Dashboards for service representatives.
  • Batch reassignment of accounts and opportunities based on organizational changes.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Lightning, Lightning Web Components, Reports, nCino,Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce.com Developer

Responsibilities:

  • Analyzed requirements from business analysts to translate business needs into design requirements.
  • Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.
  • Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.
  • Involved in customizing the Salesforce.com application to match the functional needs of the organization.
  • Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
  • Created and used Email templates in HTML and Visual force.
  • Created Reports, Dashboards, Queues, Public Groups and Email Templates
  • Responsible for maintaining functional areas of data management.
  • Used Record types, Workflow rules, Approval process, Validation rules on some of the business functionalities.
  • Experience in Agile methodology in software development.
  • Used Agile Methodology to create user stories and give estimated time to each user story .
  • Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization.
  • Maintained data cleanliness and accuracy by adding custom validation rules.
  • Configured and maintained Salesforce.com application user profiles, roles, permissions sets.
  • Developed custom Reports using custom report types on salesforce.com platform.
  • Created several reports and dashboards to ensure the data quality. .
  • Implemented Quote-to-Cash solution using APTTUS CPQ
  • Implemented Chatter collaboration to communicate with the users in the organization.
  • Used Data Loader to import or export of data from Salesforce.com objects using CSV files.
  • Developed various Batch Apex classes and scheduled those using Apex Scheduler.
  • Used eclipse with Force.com IDE plug in for development and deployment.
  • Implemented Salesforce Inbound Email Handler service to process incoming emails.
  • Provided basic training to internal business users to use the application and develop their custom reports.
  • Created lightning component to support the end to end solution for community platform

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force,, Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

Confidential

Salesforce Developer

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
  • Established relationships between various objects using Master Detail relationship, Look up relationships and created the Junction objects.
  • Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
  • Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts.
  • Created Queues, Public Groups and Email Templates.
  • Created and customized Page layouts for standard and custom objects.
  • Involved in Data migration, Data Imports using Data loader and Bulk API.
  • Implemented Web to Lead, Web to Case functionality.
  • Worked on Agile Methodology with 2 weeks as the Scrum time and interacted with business users for the requirement gatherings.
  • Maintenance of data entry standards & data integrity process.
  • Build& monitor standard analysis and reporting for marketing campaigns.
  • Performed mass imports and exports of data.
  • Communicated with users in the organization using chatter, shared files and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

Confidential

Salesforce Admin

Responsibilities:

  • Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
  • Customized existing Salesforce functionality according to project requirement.
  • Involved in data migration from Excel to Salesforce using Apex Data Loader.
  • Created user Roles and Profiles, security controls and sharing settings.
  • Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
  • Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
  • Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Worked on Apex classes, controllers, controller extensions.
  • Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
  • Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
  • Deployment of code from sandbox to production using Force.com IDE tool.
  • Created Visual force pages and Visual force components to achieve custom functionality.
  • Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

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