Lead/Manager Supply Chain Application Support Engineer Resume

SUMMARY

Experienced Supply Chain Manager bringing over ‘15’ years of design through Implementation & support experience of Enterprise Order Management, Warehouse Management and Labor Management in Supply Chain Industry for various Confidential Retail Clients.
Led and delivered Supply Chain solutions for these Retail Clients. Proven mentor and with expertise in communicating across Organizational levels and cross - functional teams to drive a shared vision.
Has the experience in planning, execution, monitoring and resource balancing skills with the ability to handle multiple simultaneous projects.

TECHNICAL SKILLS

Cross Functional Leadership
Team Manager and Process developer
Project Management
Team Leadership
Resource Management
Project and Change management
Onsite/offshore delivery management
Managing risks & contingency
Escalations Management
Driving customer satisfaction.
Vendor Management
Implementation Support Engagements
Develop Test Strategy/Plan & Execution
Drive for Results
Business Acumen
Business Process Improvement
Requirement gathering, documentation, functional & Integration Design
System Configuration to match business requirements

PROFESSIONAL EXPERIENCE

Confidential

Lead/Manager Supply Chain Application Support Engineer

Responsibilities:

Manager/Lead: Managing direct reports and vendor resources across multiple Manhattan Applications (OMS/WMS/SCI/LMS/YMS) for Production Support and maintenance activities.
Closely work with cross-functional Business, Senior Executives, Vice Presidents, Directors, and Managers to ensure the successful Supply Chain business operations.
Involved in estimating development efforts, performing resource allocation and planning implementations and system rollouts.
Analyze, define Clients Business Strategy and determine System Architecture requirement to achieve business goals and by being hands-on in designing and defining new features.
Involve in Design, finalizing the requirements through Implementation planning and Go-Live support. of business and enterprise software solutions.
Closely working with Business and Delivery Team on upcoming projects, during design, UAT, cutover strategy, transitions, timeline management, deployment planning and executions.
Adhering and Reporting key metrics to Stake holders and getting their alignment, buy-in, and support from project stakeholders by building and maintaining trusted relationships.
Developing and managing continuous supply chain improvements and cost savings initiatives and Identifying and driving supply chain efficiencies.
Developing KPIs and metrics for Application under Supply Chain Support and provide real time visibility to Management on the KPI’s.
Sprint Planning by month and ensuring deliverables are delivered on time.
Vendor Management for the delivery/development/support of supply chain technology, and/or as a point of resolution on current integrations and platforms
Exhaustive, adaptive and dynamic Resource planning to execution during Peak Holiday Support.
Providing a well-planned maintenance plan (data/OS patching/system audits) to ensure that all systems under Supply Chain group are ready for best system performance during peak.
Exposing vulnerabilities, setting right expectations, getting buy in from executives in areas that could affect peak system performance.
Involved in Troubleshooting/Debugging/Supporting High Priority/Severity Incidents across the products mentioned above from time it is reported until it is resolved, and root cause has been identified.
Being an SME in my current Team and provide expertise by guiding my Team through triaging production issues, new project transitions, new processes definitions.
Support and manage system integration testing and user acceptance testing for Sprint releases and any new projects.

Confidential

Principal Software Consultant

Responsibilities:

Involved in Project Kick Off, Design, Deployment and Go Live support for numerous Confidential Retail Clients.
Analyze, define Clients Business Strategy and determine System Architecture requirement to achieve business goals.
Collaborate with Client VP, Director’s, SME’s, BA’s and Internal resources for requirement Team management and have a process to finalize the requirements.
Formulate Strategic plans for deployment to sustain future project initiatives.
Gather detailed Business Requirements and Use Cases and translate for functional application-oriented specifications.
Create Team Strategies, establish project scope of work; communicate project deliverables time frame and benchmarks to clients.
Develop Interface Architecture diagrams specific to Retail Client using Visio.
Involved in Integration Design and Testing of various systems: WMS & EOM, WMS & Labor Management, WMs & Slotting Application, EOM with DS (Call Center), EOM & ATG, EOM & Workbench, and EOM & TIBCO Systems. DS and all other financial systems.
Writing Test Script and Testing to ensure the code developed matches Customer Requirements.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship