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Senior Operations Manager Resume

SUMMARY

  • Experienced logistics professional versed in all operational and financial aspects of quality control, inventory control information technology and customer service.

TECHNICAL SKILLS

  • 3PL knowledge
  • Oracle 9 curriculum
  • Report and Label development
  • Warehouse and fulfillment
  • Team development
  • Logistics network analysis
  • Strategic planner
  • Results - oriented

PROFESSIONAL EXPERIENCE

Senior Operations Manager

Confidential

Responsibilities:

  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Member of companywide safety committee that helped decrease workplace injuries by 50%. First responder/ CPR certified.
  • Lead the team through yearly bank inventory audits resulting in a 100% location accuracy, 3 years in a row.
  • Streamlined Inventory process, leading to a 20% decrease in staffing needs.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities leading to a 35% increase in productivity.
  • Aggregated and analyzed historical data related to administrative costs to prepare monthly budgets for corporate-level management.

Business Systems Consultant

Confidential

Responsibilities:

  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Worked closely with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability and performance.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Developed reports using Jasper and I-reports software.
  • Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
  • Developed Labels using Jmagic software.

Business Systems Manager

Confidential

Responsibilities:

  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Identified "bottlenecks" and implemented new and improved processes and policies.
  • Reconciled daily inventory and managed inventory control personnel in five DC's.
  • Defined appropriate metrics and measurements to drive results.
  • Revamped the inventory control program, resulting in a 23% improvement in location accuracy.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Developed metrics used to determine inefficiencies and areas for improvement.

Business Systems Analyst

Confidential

Responsibilities:

  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Managed inventory control processes and personnel in seven DC's.
  • Conducted SOP audits in all Weber facilities.
  • Yearly training of all employees on WMS and standard operating procedures.
  • Developed organizational change management strategies.
  • Implementation of the Synapse WMS into seven DC's.

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