Senior Operations Manager Resume

SUMMARY

Experienced logistics professional versed in all operational and financial aspects of quality control, inventory control information technology and customer service.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Senior Operations Manager

Confidential

Responsibilities:

Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Member of companywide safety committee that helped decrease workplace injuries by 50%. First responder/ CPR certified.
Lead the team through yearly bank inventory audits resulting in a 100% location accuracy, 3 years in a row.
Streamlined Inventory process, leading to a 20% decrease in staffing needs.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities leading to a 35% increase in productivity.
Aggregated and analyzed historical data related to administrative costs to prepare monthly budgets for corporate-level management.

Business Systems Consultant

Confidential

Responsibilities:

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Worked closely with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability and performance.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Developed reports using Jasper and I-reports software.
Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
Developed Labels using Jmagic software.

Business Systems Manager

Confidential

Responsibilities:

Conducted activity-based analysis of business processes and made recommendations based on the findings.
Identified "bottlenecks" and implemented new and improved processes and policies.
Reconciled daily inventory and managed inventory control personnel in five DC's.
Defined appropriate metrics and measurements to drive results.
Revamped the inventory control program, resulting in a 23% improvement in location accuracy.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Developed metrics used to determine inefficiencies and areas for improvement.

Business Systems Analyst

Confidential

Responsibilities:

Documented process flows and developed requirements for functional improvements and enhancements.
Managed inventory control processes and personnel in seven DC's.
Conducted SOP audits in all Weber facilities.
Yearly training of all employees on WMS and standard operating procedures.
Developed organizational change management strategies.
Implementation of the Synapse WMS into seven DC's.