SUMMARY

• Experienced logistics professional versed in all operational and financial aspects of quality control, inventory control information technology and customer service.

TECHNICAL SKILLS

• 3PL knowledge
• Oracle 9 curriculum
• Report and Label development
• Warehouse and fulfillment
• Team development
• Logistics network analysis
• Strategic planner
• Results - oriented

PROFESSIONAL EXPERIENCE

Senior Operations Manager

Confidential

Responsibilities:

• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Member of companywide safety committee that helped decrease workplace injuries by 50%. First responder/ CPR certified.
• Lead the team through yearly bank inventory audits resulting in a 100% location accuracy, 3 years in a row.
• Streamlined Inventory process, leading to a 20% decrease in staffing needs.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities leading to a 35% increase in productivity.
• Aggregated and analyzed historical data related to administrative costs to prepare monthly budgets for corporate-level management.

Business Systems Consultant

Confidential

Responsibilities:

• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Worked closely with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability and performance.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Developed reports using Jasper and I-reports software.
• Ensured implementation is tailored to client needs by focusing solutions on industry-specific workflow, client base and protocols.
• Developed Labels using Jmagic software.

Business Systems Manager

Confidential

Responsibilities:

• Conducted activity-based analysis of business processes and made recommendations based on the findings.
• Identified "bottlenecks" and implemented new and improved processes and policies.
• Reconciled daily inventory and managed inventory control personnel in five DC's.
• Defined appropriate metrics and measurements to drive results.
• Revamped the inventory control program, resulting in a 23% improvement in location accuracy.
• Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
• Developed metrics used to determine inefficiencies and areas for improvement.

Business Systems Analyst

Confidential

Responsibilities:

• Documented process flows and developed requirements for functional improvements and enhancements.
• Managed inventory control processes and personnel in seven DC's.
• Conducted SOP audits in all Weber facilities.
• Yearly training of all employees on WMS and standard operating procedures.
• Developed organizational change management strategies.
• Implementation of the Synapse WMS into seven DC's.