SUMMARY:

• I am an IT professional with extensive experience in Salesforce architecting, design, development, administration and support.
• Also, I am both a Salesforce functional and technical expert with a track record of integrating, configuring/customising Salesforce in a complex environment.
• I perform effectively and efficiently both individually and in teams.
• I am a self - starter, pro-active and goal-oriented professional who is able to work excellently under pressure, to tight deadlines and without any supervision.
• Business Process Improvement
• Cloud implementation specialist
• Cost-benefit analysis, forecasting and planning
• Stakeholder Management
• SaaS, PaaS and IaaS
• Object Orientated and tiered design methodologies
• Project Management (Project and System Development Life cycle)
• Web Services - SOAP, REST API.

TECHNICAL SKILLS:

Cloud Software: Salesforce, SugarCRM, Azure & AWS

Databases Language: SOQL, SAQL, SOSL, T-SQL and PL/SQL.

BI Tools: SSAS, SAP BI/BW, SAS, Qlikview & Tableau.

CRM Software: Salesforce, ServiceNow, Dynamics CRM and Care CRM.

Programming Languages: C#, VB.net, C++, Javascript, Unix Shell script, asp.net

Version Control Tools: Git, Visual Source Safe, Team Foundation Server and Sqitch.

Scripting: Powershell, VBscript, Javascript

Software Dev. Method: Agile, Scrum, RAD, prototyping and Waterfall.

Tools: SoapUI, Data Loader, Eclipse, APEX Explorer, Ant Scripts, AJAX tool kit

CI Tools: GitLab, GitHub, BitBucket and Jenkins

WORK EXPERIENCE:

Confidential

Salesforce Consultant (Team Lead)

Responsibilities:

• Architected, designed, configured, administered and supported Salesforce products.
• Managed multiple client projects (17 to date) involving Salesforce Sales Cloud, Service Cloud, Community, Pardot/Marketing Cloud, Community and Commerce Cloud instances from 5 users to over 7000 users.
• Lead the shaping and delivery of many transformational business, technology and process change projects and programmes.
• Performed feasibility studies, impact assessments, RFI/RFP processes and business cases.
• Expertise in elaborating business strategies into setup of world-class technology projects and programmes.
• Experienced Product Owner owning product/functional area that agrees updates and reprioritise the product backlog.
• Worked across teams to define and implement stories to increase velocity and quality of technology programmes.
• Helped the organisation achieve both short term product vision and long term strategy/roadmap & release schedules.
• Managed Salesforce Blueprint phase by preparing the functional specification, works through the design process, and prepares work plans, and schedules for the various deliverables.
• Facilitated and support the rollout of new application and enhancements in ServiceNow.
• Expertise in ServiceNow Service Management Suite including, but not limited to, the following modules: Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management.
• Expertise in Supplier procurement & contract negotiation
• Ensure that technical, operational and Sales support training are conducted and completed.
• Expertise in using collaboration tools like Jira, Confluence, Kanban and Monday.com.
• Co-ordinate with other product owners for content dependencies
• Took responsibility & leadership for short & long term product/functional area visions.
• Resolved issues as priority and escalated issues where required
• Scoped new projects, worked on Terms of Reference/Feasibility Studies & business cases and presented the approaches to major business/process improvement opportunities to CxO level..
• Expertise in soliciting requirements from customers, building business cases, evaluating customer priorities and creating a release based on business value.
• Authored requirements and user stories for product features working with stakeholders (both internal and external) as needed ensuring that stakeholder and market needs are met.
• Championed user experience and defined and executed user stories that ensure superior customer experience when using feature/product.
• Migrated from a legacy system to Salesforce.
• Developed and produced architectural documents that shows how applications connects and integrates including how data are shared.
• Application integration with Salesforce with choice of SOAP/REST API or third party software like Mulesoft (now owned by Salesforce).
• Workday implementation, design, development, integration, testing, administration and support.
• Implemented Workday modules - Financial Performance Management (Budgeting, Planning and Forecasting) and Human Capital Management (Time, Absence Management, Talent Management, Recruiting, Learning, Compensation and Benefits) and Financial Management (Expenses, Procurement, Inventory, Financial Planning and Revenue Management).
• Migrated Oracle Siebel CRM into Salesforce using Mulesoft CloudHub.
• Imported and deleted obsolete data from Salesforce using Mulesoft Dataloader.io
• Automated importation, exportation, and data deletion with Mulesoft Dataloader.io for Salesforce.
• Functional experience in SAP modules - APO, FI/CO, SD, HCM, CRM and APO.
• Expert in using and configuring Salesforce intelligence solutions like Salesforce Inbox, Salesforce Einstein and Salesforce Engage (Marketing and Sales Cloud).
• Configuration & customization of Sales Cloud Partner Relationship Management (PRM) - leads, analytics, contents and dashboards.
• Configured Sales Cloud PRM for Channel Marketing Automation that allows partners to build, track, and analyze email campaigns to deliver 1:1 customer journeys.
• Configured Pardot B2B Marketing automation and B2B Marketing Analytics and Salesforce Engage.
• Salesforce deployment using change sets and ANT Deployment/Migration Tool
• Connect application with Salesforce using Heroku connect
• Build applications that retrieve data from Salesforce using Heroku Connect
• Expertise in Heroku platform, including Heroku Dashboard, Heroku Button and Heroku Connect.
• Managed the analysis and implementation of several large IT projects.
• Used NPSP pack to help track and measure activities in real time, raise more funds by unlocking data with Salesforce AI-driven insights and help teams build their personal journey from onboarding to impact.
• Created Solution scheduling app for lead gen, architected app integration with lead gen centre and Marketing Cloud Journeys and automation.
• End to end commerce cloud implementation for a world renowned diamond merchant
• Developed B2C digital Commerce for mobile, social channels, online communities and order fulfilment.
• Developed Salesforce Commerce Cloud B2B solution that simplifies B2B ecommerce complexity - contract pricing, custom catalogs, fast reorders and account hierarchies.
• Developed custom objects using declarative and programmatic dev. approach.
• Write and optimise complex Salesforce Apex Codes - triggers, classes
• Designed and implemented training programmes for new joiners and starters.
• Built responsive, highly personalized customer journeys using Pardot Engagement Studio for Pardot Lightning App/Salesforce Classic.
• Managed actions tasks with Pardot Process automation for Salesforce Classic.
• Expertise in using campaigns, forms and landing pages to turn visitors onto leads using Pardot Lead Generation for Salesforce Classic.
• Integrated salesforce with Pardot to align marketing and sales teams for B2B marketing in Salesforce Commerce Cloud.
• Created/configured Pardot business units to sell across all products and all channels.
• Used Pardot Einstein to leverage AI and machine learning for B2B Marketing.
• Used Email Studio to build personalised email campaigns.
• Used Mobile studio to build and automate personalised mobile interactions - SMS marketing, push notifications and group messaging.
• Used Advertising Studio to activate customer data to power digital advertising and manage campaigns, re-engagement and alignment.
• Experience in Wave/Einstein Analytics.
• Expert knowledge of common CI and DevOps tools.
• Salesforce account management, configuration and implementation.
• Automation of code deployment using Jenkins and Git
• Expertise in AWS CodePipeline and AWS CodeDeploy
• Created AWS CloudFormation template in JSON
• Used CloudFormation helper scripts for deploying codes in AWS EC2 instances.
• Expert knowledge of functional and technical architecture of Salesforce and CloudSense products (mobile field sales, CPQ and ecommerce) and their integration patterns and solution architecture.
• Configured both Salesforce and APPTUS CPQ.
• Worked in Agile teams (Scrum) and in a CI environment

Confidential

Database and Salesforce CRM Administrator

Responsibilities:

• Developed and implemented declarative automation solutions, architected Apex-based solutions.
• Provided Marketing Cloud training and mentoring to client’s in-house Marketing technologist.
• Provided business analysis, architecting, and configuration.
• Created automation solutions using workflow rules, Process Builder, Visual Workflow, Apex and VisualForce.
• Delivered stand up and online admin and end-user training.
• Mentored and directed client in-house admins.
• Designed and implemented training programmes for new joiners and starters.
• Created user guide and conducted training programme for newly hired employees.
• Provided coaching to fellow consultants on advanced Process Builder and Visual Workflow automation.
• Configured APPTUS CPQ - Quote Creation, Quote Scoring, Cross-Sell/Upsell Recommendations, Approval Workflow, Change Price and Commission Calculation.
• Determined business requirements, implemented Salesforce Enterprise org and trained employees.
• Integrated org with HubSpot, BigCommerce, and WebGreeter. Installed and configured CongaComposer.
• Maintained Salesforce org as Admin and provided developer services as required using the declarative functionality with some Apex programming.
• Maintain HubSpot marketing platform and provide marketing consulting and technical support to marketing staff.
• CRM Customization, Marketing-Communications, Branding, Marketing Strategy, Business Analysis, Sales Operations & Support, Salesforce.com Administration & DemandTools etc.
• Knowledgeable in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• SalesForce architecture, design and development using Apex and Visualforce.
• Used DBAmp to synchronise data between Salesforce and SQL Server.
• Salesfoce integration with EmailMarketing Tool Silverpop to enable marketing team to automate sending mails based on the data in SF.
• Implemented Salesforce Marketing Cloud campaign (customer journey automation, customer engagement marketing, relationship marketing, lead management and landing page development) through journey builder
• Used Advertising Studio to activate customer data to power digital advertising and manage campaigns, engagement and alignment.
• Adviced on relevant Salesforce licence - Service and Community cloud.
• Salesforce integration using Web Services and their API.
• Expertise in Agile approach - Agile Scrum and Kanban.
• Manage tasks and epics using Kanban board.
• Implementation of CloudSense Telecoms Platform Quote-to-Cash cycle for Communication Providers from eCommerce to managing the provisioning process, including MACDs, Salesforce native & Lightning ready.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• DemandTool - Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc through mass update via DemandTool.
• CRM maintenance - deletion of obsolete tasks, leads, accounts, etc.
• Look after the Production, Pre-prod and Test environment.
• General DBA BAU support for corporate infrastructure and trading operations
• Environment: Oracle 8i, 9i, 10g and 11gr2, Linux, HP, AIX, SUN Solaris, Windows, PL/SQL. RMAN, RAC, Dataguard (Standby), Grid Control (OEM).
• Data warehouse implementation using Inmon and Ralph Kimball methodology.
• Created BI KPI reports with SAP BOXI R3.1.
• Good knowledge of Microsoft BI tools - SSIS, SSAS and SSRS.
• Data extraction, transformation, manipulation and loading into data warehouse.
• Designed, developed and supported SQL Server 2005/2008R2/2012 SSIS Packages.
• Support the LSE Group’s data warehouse designed with SQL Server 2008R2 SSAS.
• Architected and supported MS SharePoint servers 2003, 2007, 2010 and 2013.
• Developed SharePoint web parts, document library and train new users.
• Design, develop and support Salesforce and Workday.
• Performance Installing and supporting high availability solution - Cluster, Mirroring, Log shipping, replication and SQL Server 2012 always on availability.
• Administer and support development and Testing environments.
• Database management and migration from legacy SQL servers to Virtual environment
• Web API programing using C# to retrieve company’s data held with Workday for internal storage.
• Support many complex systems and applications - Dynamics GP, Sun Systems, Real Time Trading, Pricing, Invoicing, Larger Size Market Maker, Volume Weighted Spreads, ProClarity, Proactis, Credit Hound, Blackberry Enterprise Systems, Enterprise Vault, Safecom, Websense, Remedy, JIRA, Salesforce and DBAmp for data synchronisation, Symantec Endpoint Protection, Avotus System, Quest Litespeed, System Centre Operation Manager (SCOM), NetBackup, eWare Call Management, ClearQuest, MooseDB, Iceberg Order Analysis, Tandberg Management Suite, Midas, Finance Reporting Database, Visual Studio, Visual SourceSafe, eContracts, Competitive Threats, ProClarity, PPS Monitoring, Cross Selling CRM, Network Voice Recorder Service, Taxi FIM, Clarity, Concur and Infor Expense.
• Recommend, implement and monitor database best practices and standards.

Confidential

Salesforce Analyst Developer

Responsibilities:

• Analysis of existing business processes to ensure that new Salesforce.com application provides all the information needed for effective business operation through the use of SFA, Case Management, Analytics, Content, Ideas and complex sharing models.
• Architected Salesforce with Apex, VisualForce, Force.com IDE, JQuery, SControls, API, Web Services, sites and data migration.
• Setup and configuration of Salesforce users, profiles, security, page layouts, workflows, validation rules, record types, mail merge templates, reports, dashboards.
• Migration of existing data (spreadsheets, databases, etc.) to Salesforce.com.
• CRM Customization, Marketing-Communications, Branding, Marketing Strategy, Business Analysis, Sales Operations & Support, Salesforce.com Administration & DemandTools etc.
• Knowledgeable in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• DemandTool - Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc through mass update via DemandTool.
• CRM maintenance - deletion of obsolete tasks, leads, accounts, etc.
• Oversee daily processes including the import/export of production and transaction files, troubleshooting data problems, documentation of issues for resolution/escalation, working with client technical staff during initial implementation and change-processing.
• Support non-technical staff in the resolution and communication of issues to clients.
• Data exportation from Infra Enterprise CRM software to Salesforce CRM.
• Architected, designed, developed and supported MS SQL Server 2000, 2005/2008/2008 R2/2012 databases.
• Project-managed the consolidation of over 500 servers into 300 servers thereby saving big on licensing fees.

Confidential

SQL Server DBA

Responsibilities:

• Design, implement, administer and support MS SQL Server 7.0/2000/2005/2008/ R2.
• Provided Production and Non- production (Migration Projects) DBA support.
• DB optimisation, disaster recovery and backups and restore.
• OS consolidation, patching and upgrades.
• Support users on Live, Development, Test and Staging platforms.
• Build customer communities and portals using Community Cloud for engaging and managing customers.
• Supported backend databases for provisioning engines which includes but not limited to customization of new fields, custom objects, custom applications, custom programming, sites, integration with third-party applications.
• Upgraded DTS packages to SSIS packages.

Confidential

Senior Salesforce.com/ SQL Developer

Responsibilities:

• Acted as the university’s Salesforce Technical and Functional expert.
• Responsible for development in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Single-handedly set up the University SQL Server environments including the decisions on server version, edition and number of licences to purchase.
• Analysis of existing business processes to ensure that new Salesforce.com application provides all the information needed for effective business operation through the use of SFA, Case Management, Analytics, Content, Ideas and complex sharing models.
• Architected Salesforce with Apex, VisualForce, Force.com IDE, JQuery, SControls, API, Web Services, sites and data migration.
• Build customer communities and portals using Community Cloud.
• Setup and configuration of Salesforce users, profiles, security, page layouts, workflows, validation rules, record types, mail merge templates, reports, dashboards.
• Migration of existing data (spreadsheets, databases, etc.) to Salesforce.com.
• Design, implement, develop, administers and troubleshoot MS SQL server databases.
• Implemented and trained staff to use Microsoft Office Project Server 2007.
• Migration of MS Project server 2002 and 2003 to 2007.
• Implemented, integrated and supported various applications that utilises SQL Server back end - Gerber Accumark, CORE PC, ComplyWise, CARS SQL, Kx Housing, WebPDM, MockShop, PrintAudit, Invision WFM Rostering System, HP Uniflow, HP DDM and MyPC.
• Installing, Configuring, Administrating, Maintaining and Troubleshooting Microsoft Office SharePoint Server (MOSS) 2007
• Produced training handouts as well as trained user to use SharePoint.