We provide IT Staff Augmentation Services!

Opentext Product Owner Resume

SUMMARY

  • Certified Enterprise Content Management - OpenText Content Server- Business Consultant and Professional Scrum Master, offering consulting experience in OpenText Content Server system functionalities, administration, security and information. Experienced in Agile practices and Scrum methodology

PROFESSIONAL EXPERIENCE

Opentext Product Owner

Confidential

Responsibilities:

  • Grooming and prioritizing backlog for the purpose of automation and design of system directories including Enterprise Connect capability.
  • Focusing on user experience to develop best practices for both technical and business process scope by utilizing Requirement Traceability Matrix that aligns with the client’s current Business Process Model.
  • Creating User Roles or User Experiences as part of the product development and requirement elicitation.
  • Using Record Management resources, classification, Dispositions, Hold, Reports and RSI’s for CIS-Model Mapping.
  • Analyze preferences and requests of end users for new Workflows as per business Process and modify the existing implemented procedures for designing and creation of workflows and forms.
  • Help the Development Team -as needed- to deploy, configure Content Suite and it’s Modules
  • Refine our agile methodology based on results and client feedback, and facilitate release planning and User Acceptance Testing UAT during Sprints (Scrum Methodology utilizing Jira)

Application Support Specialist

Confidential

Responsibilities:

  • Incorporating feature requests into product roadmap by conducting requirement gathering, reviewing records retention schedule, corporate file plan (CIS Model) and taxonomy for the purpose of electronic mapping, offering transition and deployment strategy for OpenText Record Management.
  • Focusing on user experience to develop best practices for both technical and business process scope by utilizing Requirement Traceability Matrix that aligns with the client’s current Business Process Model.
  • Working closely with the client’s infrastructure and database teams to determine the proper sizing for the new Content Server 16.2 implementation and system level configurations and permissions.
  • Perform Content Server Modules installation and configuration, such as Brava, Liquid Office, Blazon, ADN)
  • Follow progress of work and address production issues during sprints for the installation, configuration, and support for OpenText Content Suite project OTDS and workspaces.
  • Setting up and configuration for automating data management, routing and processing to digitally transform forms through Capture Centre (OCC) and Enterprise Connect
  • Analyze preferences and requests of end users for new Workflows as per business Process and modify the existing implemented procedures for designing and creation of workflows and forms.

Reporting Analyst

Confidential

  • Measured activity achievement against baselines using Waterfall Methodology with MS Project (Gantt Charts) and determine proper action for Five ongoing projects
  • Established a coherent reporting system through standardization and access management
  • Import and analyze data from a variety of places, including Excel, Access, groupware applications like Lotus Notes, HTML and XML files, SAP, and more.
  • Trained 3 new employees on document control (categories and classification)
  • Create and maintain documentation for software(s) used
  • Provided recommendation for Continuous Service Improvement
  • Managing reports with parameter fields, Summarizing data with formulas and cross-tabs utilizing SAP Crystal Reports

Knowledge Management Systems Developer

Confidential

Responsibilities:

  • Developed concept note and implementation phase for knowledge management component to act as a road map for project implementation phase by proposing the use of Livelink 10.0.0 (ECM) and/or Service Cloud CRM
  • Developed an industry best practice approach to knowledge sharing across all internal and external users using assessment matrix and setting user permission for groups and individual accounts.
  • Established organizational structure and helped with Setting up profiles and permissions, and demonstrated creating accounts and modifying workspaces in collaboration with stakeholder representatives.
  • Introduced sample SQL tables, stored procedures and queries for the client to use.
  • Provide training and support as needed as part of the client-training plan on Records Management and Workflow Management (Creating workflows with routing, queue, and escalation rules)
  • Lead a team to oversee the development a file plan and guide optimization efforts by improving access to records by utilizing Web Reports and Active views.

Hire Now