SUMMARY:

• A result oriented professional in managing and implementing cross - functional projects with a strong ability to "see the big picture" for the success of the business. More than 28 years of insightful IT experience in providing thought leadership, designing enterprise architecture and strategic implementations. A keen planner, strategist, and implementer with demonstrated success in end-to-end project implementations to consistently surpass business goals, improve operations and drive profitability.
• Strong experience in Digital Transformation of business operations and strategy of ACN client-facing and internal web, email, mobile, messaging, representative desktop, and other digital channels.
• Vishnu have 12 years of experience in BPM, BRE, and rules technologies.
• Managed and Led Integration Strategy, team in the development of integration architecture and API’s.
• Strong experience in project management activities including project scoping, estimation, planning, risk management, finalization of technical / functional specifications, resource administration, testing, implementation and quality management of the product customization and custom software application. Have implemented projects using different SDLC techniques like agile, Kanban, RUP and traditional waterfall.
• Visionary IT professional who believes in transformational IT solutions to business opportunities and experienced in all aspects of SDLC Planning & Management with teams spread across the globe. Take single product from conception through to launch - Self-provisioning / Call me now / Repeat call analysis.
• Demonstrated ability to communicate effectively, including being able to synthesize data, develop recommendations, and influence and persuade partners
• Strong analytical and problem-solving skills with the ability to identify opportunities and execute to meet strategic objectives
• Effective relationship builder with the ability to partner cross-functionally and work effectively with various levels of the organization
• Proficient in a team environment and has demonstrated exceptional performances while working in previous engagements
• Proficient at OOP concepts, Relational DB concepts, SOAP/XML, J2EE Architecture, requirement gatherings, use cases, RUP process, and other skills and methodologies related to the PRPC technology. I am a quick learner, a team player with extensive client-facing experience.
• Project Management SDLC, Agile/Scrum & Waterfall Program Management Vendor Management Global Delivery & Operations Cross-functional Team Leadership Process Improvement Management Presentations Strategic Planning Solutions Architecture Quality Assurance DevOps & Development Lean Six Sigma Resource Management Capacity Planning User Stories Development
• Delivered Call Center application at Confidential Communications, as a Technical delivery lead. Vishnu was point of contact between client and Confidential leadership during development and implementation of the project.
• Vishnu was responsible for client relationship, negotiations and managed the overall delivery.
• Architected and delivered a system that would serve as a common front for all ordering and billing activity at Confidential Communication Call Centers across the nation from ground up.
• Managed a workforce of about 140+ people and undertook the responsibility of outlaying the strategic direction of Confidential Communication’s Ordering and Billing application aligned to overall corporate objectives.
• Vishnu was instrumental in transforming and delivering Banking Call Center Application at TDMBNA Bank of America project. Vishnu was able to renegotiate the deadlines and delivered the project with no defects and ed for the contribution.
• Vishnu was instrumental in Business Development/ Sales work defining RFI, RFP and RFD and Technical architecture, Roadmap, LOE, etc.

TECHNICAL SKILLS:

Operating Systems: Windows, UNIX, LINUX, TOMCAT

Languages: Java, C++, SQL, XQuery

Web: ASP.NET, AJAX, CSS3, AngularJS, JQuery, SignalR, WCF (SOA, REST)

Databases: MS SQL 2012, Mongo DB, DB2, SYBASE, ORACLE 11g, PROGRESS

BI Tools: Splunk, Spotfire, Kibana, Tableau, Elastic ML

Robotics: Pega Robotics (OpenSpan), UiPath, Blue Prism

Methodology: Agile (SCRUM), UML, JIRA, RUP, KANBAN

MS Office: Microsoft Project, Excel, Word, PowerPoint, Visio

Cloud Technology: Amazon Web Services (AWS)

PROFESSIONAL EXPERIENCE:

Business & Integration Arch Manager

Confidential, Dallas, TX

Responsibilities:

• Led the discussion of sprint planning from solution point of view and helped product owner and scrum master to identify user stories
• Planning the sprint, Sprint Demo, Retrospective etc.
• Designing the solution
• Providing solution and helped the team in grooming the backlog and stories.
• Provide detail design document and helped the junior development to solve technical questions.
• Responsible for code review and code merge.
• Responsible for delivery of the product

Technical Environment: PRPC 8.2, Java, Web Services (Soap/REST), Tomcat and Oracle 11

Confidential, Washington, DC

Team Lead

Responsibilities:

• Led the discussion of sprint planning from solution point of view and helped product owner and scrum master to identify user stories
• Planning the sprint, Sprint Demo, Retrospective etc.
• Designing the solution
• Provide detail design document and helped the junior development to solve technical questions.
• Responsible for code review and code merge.

Technical Environment: PRPC 8.1, Java, Web Services (Soap/REST), Tomcat and Oracle 11

Digital Technical Delivery Lead

Confidential

Responsibilities:

• Led Solution Design, Integration and Testing strategy and provided Solution Blueprint.
• Align strategy & vision to deliver roadmaps and solutions for Digital, Retail and Care team.
• Deliver full channel enablement to seamlessly sell & service the full product portfolio.
• Identify the ETE employee touchpoints across Indirect, Retail, Centers and specialty channels.
• Develop strategies with channel partners to drive the highest value improvements across the employee touchpoints. Ensure alignment of priorities, benefits and supporting data with stakeholders.
• Plan, align and execute infrastructure and application roadmaps aligned to channel strategies to deliver the highest value capabilities through agile MVP focuses solutions.
• Establish a Lean/Agile development methodology and a continuous delivery pipeline for all the channels.
• Establish a minimally intrusive continuous delivery pipeline
• Focus on benefit attainment based on key success metrics (KPIs)
• Established Release and Change Management Methodology.

Technical Environment: PRPC 7.22, Pega CPM, Pega Decisioning, Java, Web Services (Soap/REST), Tomcat and Oracle 11

Confidential

Technical Delivery Lead

Responsibilities:

• Helped client in EA and Process Design
• Provided thought leadership
• Client Communication
• Leadership Status Report
• Test Driven Development
• Project Management
• Release Management through CICD
• Change Management
• Led onshore/offshore development and delivery effort.

Confidential

Technical Delivery Lead

Responsibilities:

• Led Proof of Concept of Multinational business process and integration between Salesforece.com and BPM Application.
• Authored Architecture Solution Design and Testing strategy for Multinational Platform.
• Systems Architect for Claim Service and Led the design and development of workflow and rules engine. This included gathering requirements, staging them in CPM platform
• Developed Process Flows, Business & Atomic Use Cases, High Level Requirements and Business Rules

Confidential

Technical Delivery Lead

Responsibilities:

• Led onshore and offshore model in Analysis and Design of CPM Confidential platform.
• Conducted requirement gathering sessions with business/process architects. This required introducing them into the paradigm of Business Process Design.
• Led Business Process improvement in Customer Service Desktop platform.
• Helped business process, improved client response, better service and reporting.

Confidential

Lead Systems Architect.

Responsibilities:

• Led the logistics / importation operating model design effort for client’s Loan Modification operations
• Diagnosed key business drivers, developed logistics levers, and established use case scenarios.
• Worked as a Tech Lead of 25+ resources to lead the loan modification project and worked as Release Manger and delivered important releases.
• Led the project planning, scoping and release management activities.

Business Integration Manager

Confidential

Responsibilities:

• Worked as liaison between development, testing, validation, API development to co-ordinate and deliver the product.
• Received STAR MBNA twice for reducing the gap between business and IT team and reducing the number of defects to less than 10 from 400.
• Plan, align and execute infrastructure and application roadmaps aligned to channel strategies to deliver the highest value capabilities through agile MVP focuses solutions.
• Establish a Lean/Agile development methodology and a continuous delivery pipeline.
• Establish a minimally intrusive continuous delivery pipeline
• Focus on benefit attainment based on key success metrics (KPIs)
• Partnered with Vendors in developing API, Testing Strategy, Release Management, UAT.

Confidential

Release Manager, Dev Lead and PRPC Senior System Architect

Responsibilities:

• Worked closely with business partners to manage and resolve the issues and achieve the client goal in minimizing the defects.
• Led 6 major successful deployments.
• Worked closely with Confidential ’s to create implementation, deployment plan and Change Management Process
• Creation of Effort and sizing estimates and working with business to map the requirement and get the approvals from Business.
• Leading the offshore team and co-coordinating the work efforts.
• Reporting directly to business owners about the project and defect resolution mechanism.
• Worked closely with project teams to guide and manage the ticket and resolutions.
• Worked closely with project teams to identify and document Best Practices, Design/Testing Guidelines and Governance requirements.

Technical Environment: PRPC 5.4, JavaScript, HTML, JSP, JavaScript, HTML, DB2, MSP System, Windows NT/2000/XP

Confidential

Sr. System Architect

Responsibilities:

• Worked closely with business partners to manage and resolve the issues and achieve the client goal in minimizing the defects.
• Reporting directly to business owners about the project and defect resolution mechanism.
• Worked closely with project teams to guide and manage the ticket and resolutions.
• Worked closely with project teams to identify and document Best Practices, Design/Testing Guidelines and Governance requirements.
• Helped with QA phase planning to coordinate the deployment of multiple workflows
• Set guidelines as to what data should be reported in PEGA real time as oppose to data being reported from the Data Warehouse

Technical Environment: Java, J2EE, SOA, PRPC 5.1 and Pega CPMI Framework, Rules Engine, BPM, Agile

Confidential

Systems Architect

Responsibilities:

• Lead the DCO session with the business stakeholders.
• Created design document for the Claims related use cases and implement the functionality using Pega CPMI framework.
• Lead the design review, code review and Pega guardrail and performance analysis
• Developed and Design Reporting Contact and Accident Detail use cases.
• Mentoring resources assigned to a project while ensuring time, budget and success of the project.
• Direct and manage the integration of different use cases, code reviews and re-factoring.
• Mentor the development team in implementing the best practices of for ensuring that the project is completed successfully.
• Business Requirement Analysis - Utilize the Storyboards and Business Use Cases
• Debugging and troubleshooting different kinds of defects and issues reported after the User Verification testing.
• Conducted System testing.
• Analyzed, tracked and assigned system testing defects.

Technical Environment: Java, J2EE, SOA, Rules Engine, BPM, Agile

Confidential

Sr. Systems Architect

Responsibilities:

• Led the design and development of Password Recovery process. This included gathering requirements, staging them in CPM platform, and transitioning the flow to QA.
• Authored technical design documents
• Conducted requirement gathering sessions with business/process architects. This required introducing them to the CPM paradigm of Business Process Design
• Integrated workflows with SOAP connectors to fetch data from external systems. This required consuming WSDL and developing data classes used by the workflow
• Promoted an agile and collaborative Pega development process with a focus on developer productivity and rapid response in resolving business issues.
• Worked closely with project teams to identify and document Best Practices, Design/Testing Guidelines and Governance requirements.
• Helped with QA phase planning to coordinate the deployment of multiple workflows
• Set guidelines as to what data should be reported in Pega real time as oppose to data being reported from the Data Warehouse

Technical Environment: Java, J2EE, SOA, Rules Engine, BPM, Agile