SUMMARY:

• 6+years of overall professional IT experience with 6years of extensive experience in Salesforce.com CRM and Force.com platform as Administrator and Developer.
• Strong functional knowledge of Sales/Service and Custom cloud.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Custom Permissions Reports, Dashboards, Tasks and Events.
• Worked on migrating applications from Classic to Lightning.
• Experience working on Zuora.
• Built reusable UI/UX components with lightning component framework.
• Worked on Salesforce Lightening Design System (SLDS) for styling.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Experience in developing and implementing solutions using Apex Language, Apex Triggers, Apex Class, Apex Web Services, Visual Force, Force.com IDE, SOQL, and SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experience in creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Demonstrated expertise in project management and process improvement. Problem - solving and strong analytical ability with orientation for detail and accuracy.
• Worked on Salesforce Shield Encryption Implementation.
• Experience working with Zuora configurations.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Used different data tools - Apex Data Loader, SOQL Workbench, Import Wizard, SFDC Data Export, Mass Delete etc.
• Expert level understanding of Salesforce security model and Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Wrote the test classes and maintained more than 85% of code coverage and made clean deployment for every release.
• Worked in Agile development model, managed and coordinated with team regarding user stories.
• Used Agile Accelerator tool for tracking the story progress.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Classes, Apex Triggers, Visual Force (Pages/ Components/Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Custom Objects, JavaScript, JQuery, Force.com.

Salesforce Tools: Eclipse, Force.com IDE and Apex Data Loader.

Web Technologies: HTML, XML, CSS, JavaScript.

Operating Systems: Windows XP/Vista/7/8, Macintosh, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Salt lake city, Utah

SFDC Developer/Admin

Responsibilities:

• Experience in Aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Involved in integrating salesforce with external services by using REST API.
• Migrate Salesforce Applications from Classic to Lightning for Sales and Support teams.
• Work closely with sales management to inspect sales process quality and prioritize improvements.
• Test business applications and ensure performance is as designed; work with team members to resolve any issues
• Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders
• Work with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope
• Providing support for the day to day management of Salesforce.com
• Working on Salesforce Pardot for marketing automation.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Involved in integrating salesforce with external services by using REST API.
• Involved in production support for the application which already exist in Production environment.
• Worked on Test Classes and maintained an overall code coverage of 80%.
• Created Workflow rules and defined related tasks, email alerts and field updates.
• Analyze and improve existing salesforce architecture and optimize performance on complex software systems supporting complex business processes.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Developed Controllers, Helper and Event classes for button actions.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created various Reports, Dashboards and set up reports folders.

Confidential, Pleasanton, CA

SFDC Developer/Admin

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, to better customize and utilize the full functionality of the Salesforce.com CRM solution.
• Extensive experience working on Service Console and Service Console for Lightning.
• Responsible for data migration from Desk.com to Salesforce Service Cloud using Desk to Salesforce data migration tool.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need Built Custom Applications to match the existing business needs with required enhancements.
• Created Custom Objects, Tabs, Record Types, Organization wide default settings, Sharing Rules, Assignment Rules, Escalation Rules, Queues, and Groups as per the business requirements.
• Developed custom buttons and customs links as per the functional needs.
• Worked on workflows and process builders for process automation.
• Worked on Salesforce Web-to-Case and Email-to-Case for capturing cases from customer enquiries.
• Extensive development on Apex Classes, Triggers, Batch Classes, Visualforce Pages, Components, Controllers to meet the functional requirements.
• Worked on Test methods to ensure all the Controllers and Apex Classes are covered for Production Deployment.
• Create custom business logic and rules engine that will allow to drive further support automation via Salesforce workflow and approval processes to automatically route and assign cases, establish case escalation rules, and support other custom business workflow and approval processes.

Confidential, Washington, DC

SFDC Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Developed Batch Apex jobs, Scheduler Apex Jobs. Scheduled the batch jobs to run every day night.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Responsible for enhancing existing user interface functionality built using JSP, HTML, CSS, JavaScript & XML.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked on Process Builder for automating business process.
• Experience in Apex Class Controllers & Triggers considering Governor Limits.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce, checking for the correctness of the data.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, JavaScript, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows.

Confidential

Salesforce.com Admin/Developer

Responsibilities:

• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Strong experience in writing SOQL, SOSL, Aggregate relationship queries which are being used for the application in Apex Classes and Triggers.
• Worked with various salesforce.com objects like Custom Objects, Accounts, Contacts, Leads, Opportunities, Support, Cases, Reports and Dashboards.
• Hands-on experience in implementing MVC pattern in salesforce.com customizations using Apex and Visualforce pages.
• Worked on Rest API web services for lead management.
• Used the Sandbox for testing and deployed the code to the Production instance after testing.
• Written Apex Test Classes for migration from Sandbox to Production environment.
• Designed, Development of Custom Objects, Fields, Tabs, PickLists, Page layouts, Triggers, Validation Rules, Workflow Rules, Approval process, Sharing rules and email alerts.
• Developed Custom Reports, Dashboards and Analytic snapshots for the application.
• Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Involved in analysis, design phase, development and implementation phases.
• Worked on the entire MVC architecture of Struts including the Request Processor, Action class, Action Form, Validation Framework.
• Designed and developed the presentation layer using Display Tag, JSP, HTML and Java Script with Struts Framework.
• Working on the entire MVC architecture of Struts including Action class, Action Form
• Used XML to represent and transfer data between layers.
• Responsible for designing and generating reports.
• Written stored procedures in the database.
• Writing JMS Listener classes to asynchronous request processing
• Fixing the bugs found in various testing phase.
• Created Record types and implemented Record type specific Page Layouts for the application.
• Used Dataloader for migration of data into Salesforce.com from load legacy system.

Environment: Salesforce.com CRM, Apex, Visualforce, Triggers, Sales, Service cloud, Sites, Forec.com IDE, Workflows, Sandbox Dataloader, JavaScript, HTML, AJAX, CSS, Eclipse plug-in for Force.com IDE, Webservices, Windows XP.