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Sr. Salesforce Developer/admin Resume

Alpharetta, GA

PROFESSIONAL SUMMARY:

  • Around 9+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
  • Experienced with retail, manufacturing, service, Finance, Banking, Insurance industries business needs and blending them with the package - based solutions to meet all the variety of IT needs of each customer.
  • Good knowledge on Community cloud module.
  • Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E-commerce website, Healthcare.
  • Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
  • Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
  • Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.
  • Experience in Veeva implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management etc.
  • Experience in working with Marketing Tools Apttus, Docusign and Draw loop
  • Experience customizing Sales Cloud, Service Cloud and Financial Force.
  • Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
  • Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
  • Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
  • Involved in Developing Lightning pages using Aura, implemented lightning Controllers, Components using Lightning Design system (LDS) for Lightning Community builder.
  • Experience in Salesforce/Veeva Configuration.
  • Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
  • Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
  • Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
  • Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
  • Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
  • Experience in Software Testing Projects, SQL Server.
  • Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Sr. Salesforce Developer/Admin

Responsibilities:

  • Work on Service Cloud and its related standard objects like Accounts, Contacts, Cases and Custom Objects like Jive Spaces, Jive Space Categories, Jive Space Fields, Advance Workflows, Chat Business Hours, and Live Agent Button Routing.
  • Use JIRA for tracking the tickets created and assigned and monthly releases and make sure that they are delivered on time.
  • Gather the necessary requirements needed to work on the assigned tickets prior to the start of development work.
  • Demo the worked tickets to the SQA team and the Business team and work on any bugs that populate from testing.
  • Work with other team members on-site and off-shore and mentor them in case of difficult fixes.
  • Work on Cases assigned in Salesforce which have requirements other than enhancements/ development work.
  • Used Change Sets and ANT Migration Tool to deploy code from Sandbox to Sandbox or Sandbox to Production. Before migrating code, the code difference check is done using WinMerge.
  • Utilized Workbench to query and migrate both data and metadata in and out of the Production and Sandbox Environment. Also made use of Apex Execute to call and execute Apex Jobs and REST Explorer to perform various REST API Services.
  • Configured Live Agent Buttons, Web to case Buttons and Email to Case for various Wiley Websites.
  • Worked and configured Live Agent Configurations, Chat Buttons & Invitations, Skills and Deployments in Salesforce to set up the Live Chat for Wiley Websites.
  • Customized Omni-Channel and Omni-Channel Supervisor in various Sandboxes. This involved setting up the Service Channels, Routing Configurations, Presence Configurations, Presence Statuses and Omni Queues which aid in handling the Omni routing.
  • Wrote Apex classes, developed Visualforce Pages and worked on the maintenance and development support for various Wiley requirements.
  • Developed Workflow Rules, Email Alerts, Email Templates and Process Builder to implement the business logic.
  • Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
  • Configuration of the Salesforce.com Platform including Custom Objects, Workflow Rules, Validation Rules, Roles, Profiles and Permission Sets.
  • Created Page Layouts to organize fields, custom links, related lists, custom feed views and Visualforce pages on the record pages.
  • Evaluate data entry, import processes and ensure proper data quality standards along with Apex Data Loader
  • Worked on building Custom Record Pages in Lightning.
  • Responsible for Sanity testing at every stage of ticket completion.
  • Provided recommendations on various security configurations

Environment: Saleforce.com platform, Apex Language, Visual Force, Apex Triggers, Java, Eclipse, Data Loader, Rest API, Service Cloud, Sales Cloud, Developer Console, Force.com, Single-Sign-On, lightning components, lightning bundle, lightning pages, GitHub, Jenkins.

Confidential, St. Louis, MO

Sr. Salesforce developer/Admin

Responsibilities:

  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
  • Agile Development Methodology was followed for the implementation.
  • Managed Salesforce integration with existing systems and third-party providers.
  • Developed various Custom Objects, Tabs, validation rules, formula fields.
  • Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
  • Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
  • Worked with external vendors to facilitate the implementations related to Veeva/SFDC application.
  • Worked on Apttus CPQ configuration and integration.
  • Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
  • Involved on creating Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design System for Lightening Community Builder
  • Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
  • Expertise in Development of applications in SOAP and Restful Web Services using.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Experience in building reusable UI components and pages with Lightning component framework.
  • Experienced in creating Lightening pages inside Lightening Community Builder.
  • Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
  • Developed various angular components and reusable modules throughout development lifecycle.
  • Worked on UI/UX of the application by translating design from mockups to HTML/CSS.
  • Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Aptos, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
  • Provided guidelines to integration teams for inflow and outflow of data of Veeva/SFDC application.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Developed a custom MARS Application to implement Change Management and Configuration Management for all Veeva applications.
  • Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
  • Created Apex methods for the Lightning controller to perform DML operations.
  • Conducting market research for finding out the consumer requirement, arranging consumer forums, conducting customer questionnaires, etc., for exact analysis of consumer needs, and assisting in product development as per results obtained from the research
  • Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
  • Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
  • Created and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and social studio.
  • Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience
  • Created and maintained email reporting dashboards which are used by marketing teams to make delivery and content decisions.
  • Created folder structure to house marketing email templates and executed A/B testing on mail templates to improve engagement.
  • Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Cross-Program Deployment Lead for integrated release involving Oracle, IBM, Informatica, and Salesforce
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
  • Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
  • Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Performed data cleanup and/or Data migration to/from salesforce.com.
  • Experience on high-availability, fault tolerance, and auto-scaling in AWS Cloud Formation.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed several Custom Reports & Dashboards that are used by Business user and Managers.
  • Integration with ETL tools like Informatica, Info sphere.
  • Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
  • Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
  • Implemented Data Loader through the Command Line Interface to extract the data from database.
  • Developed visual Force pages with JavaScript and Apex classes.
  • Written Apex Test classes to Unit test Apex classes before moving to Production.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Veeva CRM, Oracle EBS, Apttus CPQ, Financial Force PSA, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Milwaukee, WI

Salesforce Developer

Responsibilities:

  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
  • Agile Development Methodology was followed for the implementation.
  • Managed Salesforce integration with existing systems and third-party providers.
  • Developed various Custom Objects, Tabs, validation rules, formula fields.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
  • Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Involved in development of search input field in lightning and leveraging the component in different places.
  • Worked with external vendors to facilitate the implementations related to Veeva/SFDC application.
  • Worked on Apttus CPQ configuration and integration.
  • Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
  • Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
  • Expertise in Development of applications in SOAP and Restful Web Services using.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
  • Developed various angular components and reusable modules throughout development lifecycle.
  • Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
  • Worked on UI/UX of the application by translating design from mockups to HTML/CSS.
  • Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Aptos, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
  • Provided guidelines to integration teams for inflow and outflow of data of Veeva/SFDC application.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Developed a custom MARS Application to implement Change Management and Configuration Management for all Veeva applications.
  • Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader. Used field level security along with page layouts in Lightning to manage access to certain fields.
  • Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
  • Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
  • Created and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and social studio.
  • Created and maintained email reporting dashboards which are used by marketing teams to make delivery and content decisions.
  • Created folder structure to house marketing email templates and executed A/B testing on mail templates to improve engagement.
  • Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Cross-Program Deployment Lead for integrated release involving Oracle, IBM, Informatica, and Salesforce
  • Worked on developing various lightning components, events and lightning applications.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
  • Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
  • Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Performed data cleanup and/or Data migration to/from salesforce.com.
  • Experience on high-availability, fault tolerance, and auto-scaling in AWS Cloud Formation.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed several Custom Reports & Dashboards that are used by Business user and Managers.
  • Integration with ETL tools like Informatica, Info sphere.
  • Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
  • Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
  • Implemented Data Loader through the Command Line Interface to extract the data from database.
  • Developed visual Force pages with JavaScript and Apex classes.
  • Written Apex Test classes to Unit test Apex classes before moving to Production.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Veeva CRM, Oracle EBS, Apttus CPQ, Financial Force PSA, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, CT

Salesforce developer

Responsibilities:

  • Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
  • Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Involved in deploying the AppExchange applications and integrating with third party applications.
  • Integrated external financial systems for synching data in Salesforce.
  • Worked with business team and Veeva teams to implement Medical CRM for MSLs
  • Provide SME support for Veeva and SFDC related implementations
  • Administrated and monitored the company's Salesforce CRM application.
  • Worked closely with senior management on a Specific track to meet goals and Documented process work flows reflecting interactions between all software within IT identifying how information is processed and what forms of communications are used.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Worked as Veeva Vault technical SME for integrations with external applications
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Designed and developed Service cloud and integration.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Worked on setting up Veeva features like Engage meeting, Group Calls, Surveys through Approved emails etc.
  • Used Jira defect tracking tool for maintaining of user stories and raising defects.
  • Performed tasks for Data Migration like Data mapping and Data loading.
  • Participated in the sessions provided by the Salesforce team.

Environment: Salesforce.com, Force.com Explorer, Financial Force PSA, Sales Cloud, Service Cloud, Cast Iron, Veeva CRM, Data Migration, Oracle EBS, Apttus CPQ, Data Loader, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential

Build & Release Engineer

Responsibilities:

  • Participated in the release cycle of the product which involves environments like Development QA, UAT and Production.
  • Manage build process and document configuration and deployment instructions
  • Creating automated build and release environment using CI/CD Tools like Jenkins
  • Created shell scripts for automating the daily maintenance and update processes in the production environment.
  • Integrated GIT into Jenkins to automate the code check-out process.
  • Created GIT configuration record for builds using derived objects generated during build audit process. Used JIRA as Issue Tracking Tool
  • Responsible for Git Branching, Tagging and Merging as per the schedule.
  • Responsible for creating and editing Maven Scripts in POM.Xml
  • Automated some jobs by deploying the CRON tool for job scheduling processes.
  • Implemented E2E pipeline in Jenkins which would do the below activities:
  • Poll the SCM for new Commits SCM- TFS, .Build the code using build tools Apache Maven, MS Build
  • Implementing a Continuous Integration and Continuous Deployment framework using Jenkins, Maven & Artifactory in Linux environment.
  • Implemented FTP infrastructure that uses LDAP for authentication and supports virtual domains. Created custom LDAP schema to support infrastructure.
  • Executed the DB Scripts (DML's), which have dependencies on the code on Oracle DB
  • Used Shell to automate build and deployment Process

Environment: Red hat Linux, Disk partitioning, TCP/IP, Cron Jobs, GIT, Maven, NFS, NIS, LVM, Shell scripts, Jira and Jenkins

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