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Salesforce Admin/developer Resume

CA

PROFESSIONAL SUMMARY:

  • Around 8 years of Information Technology experience.
  • Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.
  • Good experience in designing of custom objects, custom fields, Pick - list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards, and Email generation as per the client and application requirements.
  • Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags, and Components.
  • Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services (REST, SOAP), and SFDC Integration.
  • Experience in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer, Developer Console Query Pane, and Workbench.
  • Experience in all stages of SDLC that includes design, testing, and migration from development to production.
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
  • Experience in implementing salesforce.com for the sales and support user groups based on the user requirements. Experience in maintaining, enhancing and create workflows and validation rules.
  • Experience in data migration from the ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron.
  • Experience with Web Services API Implemented SOAP-based Web Services and REST based Web Services.
  • Strong knowledge & experience working in teams implementing Agile Methodologies.
  • Having excellent Knowledge in developing Web Services applications using Site.com.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP and Sand box testing

Databases: Force.com DB, MySQL, Oracle 10g/11g, Microsoft SQL Server 2008/2012/ 2016 , DB2, Java DB

Web Application: WSDL, SOAP

Web Design Tools: Visual Studio 2008/2014/2016 , SQL Query Analyzer, Adobe Photoshop, Tortoise SVN, MS Office, Adobe Acrobat Pro.

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, HTML, XML, XHTML, DHTML, SQL

Net Networking: TCP/IP, Firewalls, Network Programming

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2008/2012/2016 , Linux, Unix

MS: Office, Project, Excel, Access

WORK EXPERIENCE:

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

  • Working with Product Management team on NPIs
  • Involved in solutioning for Product configuration and Pricing
  • Work on backlog, sprint planning and execute the JIRA tickets
  • Configured Hardware, Software and Subscription SKUs
  • Coordinate End-to-End UATs for the projects
  • SFDC Admin Activities, Migration and Deployment of components
  • Performed various tasks as Developer, Administrator, and Business Analyst by getting Involving Client interaction, understanding the requirements experience.
  • Involved in preparing Playback PPTs and Requirement understanding Documentation.
  • Involved in creating Apex classes, Visualforce pages, Triggers, Workflows and Performance tuning.
  • Involved in Salesforce Customization and Administration using Lightning.
  • Involved in Client-Side Validations using JavaScript.
  • Involving in Client Supporting for Incident & Tickets.
  • Provided solutions on Salesforce1 and Salesforce Lightning.
  • Secured the application with authentication, authorization, SSL, web service proxies.
  • Developed Visual Flows, Workflow rules, Time-dependent and independent Actions (Email, Field update, Task) and Email templates (Custom and Visualforce) to implement the declarative business logic.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, TN

Salesforce Admin/Developer

Responsibilities:

  • Worked on various customizations based on client requirements using Apex classes , Triggers,Visual Force Pages, and Lighting Components
  • Used Force.com IDE, Sublime Text with Mavensmate extension, Developer consolse, SalesforceDX for writing Code inbuilding Apex Classes, Trigger, VF Pages, and Lighting Components
  • Used Workbench , Developer Console for writing SOQL, and SOSL quries in order to get data from Database tables like Accounts, Contacts, and many other Custom Objects
  • Wrote complete Apex code to send HttpRequests to make GET/POST/PATCH/DELETE Web Service calls by consuming external Web services provided by may different systems
  • Built multiple custom REST Webservices in Salesforce for partner systems to access Salesforce Data like creating and updating records
  • Worked on various customizations based on client requirements using Apex Classes
  • Gathered requirements, and created functional requirements for crucial Salesforce project
  • Performed various tasks as Developer, Administrator, and Business Analyst by getting requirements then participated in translating and documentation of business requirements into functionalspecifications.
  • Implemented service cloud using Lightning Components, Visualforce pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
  • Involved in working with Agile Scrum Methodologies.
  • Developed and configured including but not limited to custom object, custom fields, roll up summary, formula fields, custom tabs, validation rules, workflows rule, flow, process builder, Approval Process , duplicate management, static resources, homepage component, custom labels, custom settings, profiles, groups, queue, assignment rules, permissions set, page layouts, record types etc.
  • Implemented Web to Case , Email to Case functionalities to provide better customer support to the customers.
  • Developed Web Applications using technologies HTML, CSS, Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets Created and used Email templates in HTML and Visualforce for Auto-Response to customers.
  • Involved in migration from Salesforce Classic to Lightning Experience , with reports and dashboards automatically viewable and inheriting all permissions and sharing settings defined in SalesforceClassic
  • Provided solutions on Salesforce1 and Salesforce Lightning.
  • Secured the application with authentication, authorization, SSL, web service proxies.
  • Developed Salesforce Lightning components, Governor limits design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.
  • Developed Visual Flows, Workflow rules, Time-dependent and independent Actions (Email, Field update, Task) and Email templates (Custom and Visualforce) to implement the declarative business logic.
  • Visualized Reports using tabular, summary, matrix and joined reports, added various kinds of charts to reports, developed Dashboard components for reports and enabled analytic snapshot to track historical data.
  • Used Data loader, Workbench to bulk Insert, Update, and Delete operations on a bi-weekly basis.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, AZ

Salesforce Admin/Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Responsible for design and development of client Salesforce.com Service Cloud implementations.
  • Hands on experience in using the Aura framework and Salesforce Lightning Design System (SLDS).
  • Developed and supported customer support portal to support eservices, CRM Customer Support. Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
  • Administrator of Salesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies. Worked extensively on APEX Triggers, APEX Classes, APEX Test Classes, Visual force pages to fulfill various business requirements.
  • Developed the business logic of the application using APEX classes and Implemented various validation rules and workflows
  • Developed approval process requests for automated alerts, mass email generation and other processes as per the application requirements.
  • Developed Visual Force pages to implement custom functionality.
  • Developed project plan to implement sales automation to track contract opportunities and leads generated from marketing campaigns.
  • Created sandbox environment for end user training.
  • Customized Sales Cloud for campaign, leads, opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
  • Prepared reports and dashboards to effectively represent the analysis done on the data internal to the organization. Analyzed pipeline and forecasting trends for sales and marketing reports.
  • Responsible for performing administrative and configuration functions in Salesforce.com CRM such as create/modify Objects, different types of fields, manage users, security settings, permission sets, etc.
  • Designed the application to be created module wise using the schema builder.
  • Implemented REST API to retrieve the recent items on the customer portal VF page.

Environment: Lightning, Apex Data Loader, Visual Force, Reports, Dashboards, Security Controls, SOQL, Sandbox, Eclipse IDE Plug-in, Custom Objects, Apex Classes/Controllers, Saleforce.com platform, Agile, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE.

Confidential

Salesforce Admin/Developer

Responsibilities:

  • Performed detailed analysis in requirements design sessions with business users and iron out solutions and prepared technical design document.
  • Worked with various ncino objects loans, site visit details, collateral, covenant, floods and standard Salesforce objects and created some custom objects, tabs, validations, page layouts, search layouts, workflows and its actions and approval processes.
  • Designed, developed and deployed Visualforce pages and components with rich UI, Apex Controllers (Custom and extensions) and Apex Classes, triggers, batch apex for various functional needs in the application by following best practices.
  • Used SOQL, SOSL and Aggregate queries in apex classes, triggers, Batch and Schedule classes with consideration of Governor Limits for data query and manipulation against Salesforce objects.
  • Worked on third-party RIVA application in the process of Creating Outlook sent items as Salesforce tasks and Outlook appointments as Salesforce Events.
  • Created various custom report types, Tabular, Summary, and Matrix, reports with charts and build custom dashboards and dynamic dashboards for the users.
  • Configured salesforce administration by Creating/managing Users, Roles, Profiles, Permission Sets, Public Groups, Queues, Data Sharing Settings using OWD, Criteria, and Owner based Sharing rules, Data analysis/migration.
  • Performed inbound and outbound integrations to salesforce from external ERP and web applications by developing apex REST and SOAP web services respectively.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.
  • Worked with Git for managing code base repository for the organization and used to pull and push changes into the repository for migration.

Environment: Saleforce.com, Security Controls, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data Loader.

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