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Software Engineer (salesforce Analyst And Salesforce Administrator ) Resume

SUMMARY:

I am a seasoned Information Technology worker (2 0+ years) with experience in a variety of roles and a track record of embracing change and engaged in constant learning as trends and technology continue to evolve. I am very interested in analysis, data, trends, reporting (and interested in learning / utilizing newer tools like Tableau and Python) as well as exploring non - programming roles (Product Owner, Scrum Master, Business Analyst, Report Developer / Analyst) for my next career opportunity that leverages my experience software/ product development lifecycle.

PROFESSIONAL EXPERIENCE:

Confidential

Software Engineer (Salesforce Analyst and Salesforce Administrator )

Responsibilities:

  • My daily analysis activities are focused around the Risk & Controls tasks for the Merchant Services / Wholesale Payments on the Salesforce CRM Cloud / SaaS platform and Marketo Cloud / SaaS platform and the associated APIs that those systems interact with .
  • Competed new SEAL (Software Engineering Application Library) applications for Merchant Services Client Central and Merchant Services Marketing Management Central.
  • Completed Application Risk Assessments (and created AOS profiles and SD Elements profiles) to certify that the technology team has considered / mitigated all possible known risks of the software application.
  • Worked with the Technology Controls Officers to provide compensating controls for any breaks opened against the application, and open JIRA stories in the Product Owner’s backlog to schedule for the development team to address (and follow those stories to completion - or lobby to get the issues raised in priority with in the Product Owner’s backlog).
  • Brought new requests from the business management / users community to the Product Owner and Application Development Manager to let them know that there will be some new requirements / protocols / cross impact applied to the application to allow them to make informed decisions when it is also brought up in any future meetings with the management / business user community.
  • My daily coding activities are focused around the Sales & Originations / Client Onboarding IT tasks for the business segment of the bank on the Salesforce CRM Cloud / SaaS platform and their associated APIs within the Confidential Agile framework and events.

Environment: Salesforce Classic, Salesforce Lightning, Marketo, DocuSign, DataLoader, Jira, Jules, Jenkins, BitBucket, Selenium

Confidential

Application Development Analyst / Salesforce Administrator

Responsibilities:

  • I made daily contributions to the Back Office Support group with a focus on IT, Human Resources, Accounting, and Payroll applications.
  • These contributions consist of resolving user requests, working trouble tickets, assessing / coding additional functionality, data repair, and coordinating with the enterprise change management system to get the modifications deployed.
  • I had project tasks for current initiatives in Human Resources, Accounting, Finance, Payroll, Recruiting and Onboarding, Training and Development, IT Services Management, and Contract Relationship Management (for the Legal Team).
  • I had a variety of administration responsibilities with Cloud / SaaS applications that are utilized daily in the enterprise (i.e. Salesforce / Remedyforce & Apttus).
  • This includes adding custom fields to standard Salesforce, Remedyforce, and Apttus objects.
  • I created Apex classes and triggers (as well as created Test classes to ensure code coverage).
  • I configured queues and public groups as well as added / removed members.
  • I created email templates (in the case of Apttus, using the latest X-Author version to create contract templates).
  • I also had ad hoc requests to add contractors / remove contractors from the Salesforce Users object (as well as add / remove the requisite permissions based on the user's level of access requested).

Environment: SQL Server SSRS / SSIS, Lawson, I BM Kenexa / BrassRing, SuccessFactors / BlueVue, iCIMS, Dell Boomi Salesforce Classic, Apttus, DocuSign, Remedyforce, DataLoader, Trello, Jira

Confidential

Application Development Analyst

Responsibilities:

  • I made daily software development contributions to the Back Office Support group with a focus on IT, Human Resources, Accounting, and Payroll applications.
  • These contributions consist of resolving user requests, working trouble tickets, assessing / coding additional functionality, data repair, and coordinating with the enterprise change management system to get the modifications deployed.
  • I had project tasks for current initiatives in Human Resources, Accounting, Finance, Payroll, Recruiting and Onboarding, Training and Development, IT Services Management.

Environment: SQL Server SSRS / SSIS, Lawson, I BM Kenexa / BrassRing, SuccessFactors / BlueVue, iCIMS, Dell Boomi

Confidential

Business Intelligence Developer

Responsibilities:

  • Responsible for the analysis and programming of the various reporting environments for ICI clients that utilize the call routing, IVR hosting, and reporting applications.
  • Supported / maintained existing applications. Designed, developed, and deployed new applications using T - SQL and other ad hoc and reusable database and reporting products.
  • Designed, developed, deployed custom software application suite using SSRS, SSAS, and SSIS (as well as a legacy proprietary job scheduling application).
  • Developed and ex ecuted customer initiated ad hoc queries.

Environment: SQL Server SSRS / SSIS / SSAS

Confidential

Senior Programmer / Analyst

Responsibilities:

  • Responsible for the analysis and programming of key IT project deployments to contribute to the successful operations of three national and one international contact centers handling over 30MM calls per year.
  • Supported / maintained existing applications. Designed, developed, and deployed new applications using T - SQL and other ad hoc and reusable database and reporting products (primary clients: Finance and Human Resources).
  • Designed, developed, deployed, and maintained SQL tables, stored procedures, DTS packages, views, and triggers for the enterprise production systems as requests / projects warrant.
  • Designed, developed, deployed, and maintained enterprise production reports using Crystal Reports, ASP / HTML, and/or Business Objects 6.5 (OLAP cubes of OLTP summary data).
  • Designed, developed, and deployed Business Objects universes as requests / projects warrant and maintaining user access rights as the user community grew / shrank.
  • Maintained applications associated with HRCC s Call Center CTI and IVR.

Environment: SQL Server SSRS / SSIS, Business Objects, Crystal Reports, .NET (VB, ASP,C#)

Confidential

Software Engineer

Responsibilities:

  • I was the project manager and primary engineering resource (analysis and coding) for the GateKeeper Central application (access / perimeter control application). This included the engineering of all aspects of the product (creation and deployment of new releases, maintenance of existing releases).
  • Responsible for design ideas and resolving functional issues that arose during the design phase of new software enhancements and new software releases, and in correcting program anomalies. Unit tested key software component functionality when modifications were made, prior to passing the code on to Quality Assurance.
  • Provided input and direction for future versions of GateKeeper Central based on overall experience with the product.

Environment: Visual FoxPro, FoxPro, Access

Confidential

Senior Programmer / Analyst

Responsibilities:

  • I created code that stabilized the presentation layer of the turnkey business - to-consumer (B2C) health insurance website solution.
  • I directed the identification and resolution of problems identified in the testing of the product.
  • I developed a customizable, co-brandable web based clearinghouse for health plans from major providers as well as storing claim and plan information for members.
  • I fielded questions from the user community regarding the application.
  • I developed solutions for issues discovered in production.
  • I was the liaison to the customer to investigate desired functionality, propose solutions, and develop new functionality (utilizing T-SQL, ad hoc queries, and reusable database reports).
  • I mentored and directed staff developers in Classic ASP/HTML construction and fundamentals.

Environment: SQL Server SSRS / SSIS, Visual Basic, Active Server Pages

Confidential

Programmer

Responsibilities:

  • I maintained the applications assigned to the Corporate Reporting Group.
  • I identified a specific client/server application for migration to the corporate intranet. The resulting intranet application was later deployed as a subscription-based application, called Re$ource On-Line, on the public customer portal.
  • I directed the identification and resolution of problems identified in the Quality Assurance testing of Re$ource On-Line.
  • I supported the existing software tools developed by the Corporate Reporting Group that consisted of Visual Basic applications connected to MS SQL Server (T-SQL, ad hoc queries, reusable database reports).
  • I was awarded the TEAM First String Award in the 2nd Quarter of 1999 for listening to the strategic needs of Paymentech’s national accounts and delivering a state-of-the-art reporting tool in less than 3 months. Several national accounts renewed their agreement with Paymentech because of Re$ource On-Line.

Environment: SQL Server SSRS / SSIS, Oracle SQL, Visual Basic, Active Server Pages, Crystal Reports, Actuate

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