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Salesforce Administrator/developer Resume

SUMMARY OF SKILLS:

LANGUAGES: Apex, VisualForce, SOQL, SOSL, SFDX, Microsoft Visual Studio C/C++, VB, FoxPro, Java, HTML, Microsoft Office Pro Visual Basic, PHP, Microsoft SQL, HTTP, CSS, Java, Java Script

SOFTWARE: MS Windows Proficient all Versions, Novel, Microsoft Office Professional proficient in all parts including VBA for MS Office, MS Exchange Server,Microsoft Visual Studio, Blackberry Server, SQL server and Relational Database design, Backup Exec, Foxtrot, Cisco Unity, Cisco Call Manager, Ellie Mae Encompass, Symantec Endpoint, Sophos, McAfee Safeboot Mobile Encryption,Great Plains Dynamics, Foxtrot, Websense, MXLogic, GFI Endpoint, GFI Languard and GFI Events Manger. MS Group Policy, OSI DNA, FIS Miser BA, VMWare Hypervisor, Salesforce, Rootstock, Financial Force,Taskray

HARDWARE: Windows PC and servers, Apple PC’s, IBM Sys 36 & 38, AS/400, Cisco Switches, Routers and firewalls, Blackberry phones, Android and iPhones

WORK HISTORY:

Salesforce Administrator/Developer

Confidential

Responsibilities:

  • Creating custom objects, approval processes, work flows to meet the organizations needs.
  • Created many custom apex controllers, visual force pages using force.com ide. Interfaced salesforce with external cloud and internal based systems using rest api's. Built a customer service portal, logistics tracking system, system uptime monitoring, custom eSig in salesforce to meet company goals and requirements. (VF, Apex, SFDX, Lightning, HTML, CSS, Javascript, SOQL, SOSL, Rest API's, Webservices)

IT Systems and Network Administrator

Confidential

Responsibilities:

  • Administer and support all network systems, pc’s and servers needed for technology at the credit union.
  • Handle day to day help desk support using a ticket based tracking system.
  • Weekend rotational on call support. Software and system upgrades.
  • New PC builds using imaging software.

Technical Support Specialist

Confidential, Leominster, MA

Responsibilities:

  • Over the years I have recognized ways to use current technology to improve many different processes and tasks making them more efficient and accurate.
  • I have accomplished this many ways including writing code in various systems to automate many processes improving efficiency and accuracy of day to day operations.
  • Played primary roles in many very successful software installations and system conversions including account and branch purchasing from another bank mapping from their systems account types and plans to ours.
  • Primary duties include administration and support of a 170+ node network across 8 locations including 6 remote branches.
  • Administration of 36 servers including Microsoft 2003 and 2008 servers, MS Exchange 2007 server, MS SQL 2005 servers, Cisco Call Managers with Unity and Call Center fully integrated with MS Exchange and Blackberry server.
  • Manage Cisco switches, firewalls, routers, domain controllers, DNS, DHCP, Internet and intra - net servers to support all necessary network infrastructure.
  • Help desk support for over 130 users.
  • Work for various clients around the Leominster area performing a wide variety of computer consultant functions.
  • Local References available upon request.

Programmer/Network Administrator

Confidential, Las Vegas, NV

Responsibilities:

  • Developed custom software to track daily investments, loans and all transactions necessary to meet state requirements and needs of all departments for a Confidential investment company with one main centralized database.
  • Duties included handling phones, data and voice wiring.
  • Administration and support of a multi company local and wide area Microsoft network.
  • Modified, administered and supported Great Plains Dynamics accounting system for multiple companies.
  • Hired and managed a small IT staff for increased support as the company grew.

Programmer/Analyst/Network Administrator

Confidential, Las Vegas, NV

Responsibilities:

  • Developed custom software to track daily investments, loans and all transactions necessary to meet state requirements and needs of all departments for a Confidential investment company with one main centralized database.
  • Duties included handling phones, data and voice wiring.
  • Administration and support of a multi company local and wide area 80 user Novel network.
  • Modified, administered and supported Great Plains Dynamics accounting system for multiple companies.
  • Web site design and updates.
  • Hired and managed a small IS staff for increased support as the company grew.

Operations Analyst/Assistant Novel Network Administrator

Confidential, NV

Responsibilities:

  • Started as a temporary agency employee in the purchasing department doing spreadsheets and cost analysis for large scale production cost reduction program.
  • Hired full time and promoted to Operations Analyst in the MIS Department.
  • Primary duties included AS/400 and Novell/Microsoft Network system administration, project and program modification tracking, trouble support, systems and program analysis, all network and mainframe connectivity.
  • Developed new combined service and manufacturing requirements report resulting in a large cost savings.
  • Headed up the installation and configuration of the companies Wide Area Network, greatly reducing communications and remote connectivity problems while increasing security over their original implementation.

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