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Crm Team Leader Resume

PROFESSIONAL EXPERIENCE:

Confidential

CRM Team leader

Responsibilities:

  • Guiding and assisting junior CRM consultants
  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set - up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Confidential

CRM Team leader

Responsibilities:

  • Guiding and assisting junior CRM consultants
  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set - up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Confidential

CRM Team leader

Responsibilities:

  • Guiding and assisting junior CRM consultants
  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set - up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Confidential

CRM Team leader

Responsibilities:

  • Guiding and assisting junior CRM consultants
  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set-up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Confidential

CRM Consultant

Responsibilities;

  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set-up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Confidential

CRM Consultant

Responsibilities;

  • Conducting workshops with users for requirements gathering.
  • Preparation of Business Blueprint
  • Configuration and implementation of SAP CRM module.
  • Set-up test scenarios and carry out unit testing and user acceptance testing.
  • Preparation of Acceptance Test Procedures
  • Develop test scenarios and carry out Integration and Unit testing
  • Perform testing of the system with End-users.
  • Create and compile training materials.
  • Provide end-user training
  • Go-live and system support

Assistant General Manager

Confidential

Responsibilities:

  • General Manager in training, the objective was to be a well rounded manager,
  • Checking on quality, service promptness and customer satisfaction at all times.
  • Accounts, marketing, Quality assurance.
  • Customer care
  • Marketing and general sales management
  • Procurement management

Guest Relations Manager

Confidential

Responsibilities:

  • Responsible for all guest related issues,
  • Making sure all guest feedback is channelled to all the respective departments. Responsible for listening and solving all guest complaints,
  • In charge of taking care of all VIPs, repeat guests and all loyalty programmes. Also in charge of all hotel related entertainment.
  • Making sure all guest needs are met; taking care of all their needs, before, during and after their stay.

Hospitality Manager and Projects Coordinator

Confidential

Responsibilities;

  • Managing all hospitality aspects of the corporation
  • Managing The Dot Café and staff Canteen
  • Spearheading and managing all future projects, liaising with maintenance staff and contractors
  • Producing reports and forecasts of statistical and financial information

Night auditor/ Duty Manager

Confidential

Responsibilities;

  • Manager on duty, on call for any mishaps or incidences that occur throughout the night.
  • Backup of the all work done throughout the day
  • Running the night audit trail
  • Preparation of daily financial and hotel statistical reports.

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