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Manager, Technical Services Resume

PROFILE:

Accomplished and top - performing Information Technology Professional with demonstrated expertise in evaluating existing processes and technical systems identifying problems and implementing solutions. An action person with a proven track record of success guiding processes and standards development within government, private sectors, and education. Excellent track record implementing significant operational improvements. Outstanding communication and people relationship skills. Likes to accept new and different challenges, solve difficult problems and produce the desired results.

SKILLS/TOOLS:

TRIRIGA (10.0/3.0-10.6.1/3.6.1 ) Application Development, Administration, and Support Experience; BIRT Report Development for Confidential TRIRIGA; Technical Training Experience; Visual Basic - (versions 3-6 with some .NET), ADO, RDO, DAO; Oracle SQL, PL/SQL, Oracle stored procedures, Oracle triggers, Oracle DDL; SQL Server 2000, Query Analyzer; TOAD Query Analyzer; Crystal Report Writer; Microsoft Access, Excel - versions 2-2000, VBA for Access, Excel; FORTRAN - UNIX, VAX/VMS, Microsoft; Maximo Administrative and IT support - versions up to 6.x;

PROFESSIONAL EXPERIENCE

Manager, Technical Services

Confidential

Responsibilities:

  • Assist in the loading of data into client implementation of Confidential TRIRIGA.
  • Assistance included running the integration object, monitoring the system status, and diagnosing potential bottlenecks to improve the efficiency of the data load process.
  • Develop custom documentation for the Confidential CAD Integrator product specifically to address drawing issues discovered while attaching drawings to the client environment.
  • Documentation included methods for resolving specific error messages that may be encountered during the attachment process.
  • Developed custom versions of the Lease Accounting reports specifically to address each client s requirements and improve the efficiency of these reports.
  • Provide information to other team members who submitted questions via the various Slack channels for the Confidential product.

Senior Manager

Confidential

Responsibilities:

  • Developed custom Confidential functionality to submit requests for changes to space functionality, organization ownership, and physical design changes for floorplans.
  • This included the ability to send emails to the responsible parties who would either perform the necessary record and floorplan changes or deny such requests and report this back to the requestor.
  • Developed custom BIRT reports regarding land acquisition and disposition for a custom Confidential application for tracking these property-based transactions.
  • Develop custom documentation for the Confidential CAD Integrator product specifically to address drawing issues discovered while attaching drawings to the client environment.
  • Documentation included methods for resolving specific error messages that may be encountered during the attachment process.
  • Provided client support for various releases of Confidential for a variety of clients.

Technical Support Engineer

Confidential

Responsibilities:

  • Provided client support for various releases of TRIRIGA for a variety of clients.
  • Duties included setting up test environments for documenting application and platform bugs, assist clients in the installation of the TRIRIGA application platform, holding meetings with clients to review problems and ensure resolutions or a workaround was provided in the case of reported bugs.
  • As a senior Level 2 Technical Support Engineer, I was tasked with attending development scrum calls where bug fixes were discussed along with new development performed.
  • In this capacity I was also expected to voice support concerns as appropriate and report information back to the larger support staff regarding upcoming bug fixes and enhancements.

Technical Support Engineer

Confidential

Responsibilities:

  • Provided client support for various releases of TRIRIGA for a variety of clients.
  • Duties included setting up test environments for documenting application and platform bugs, assist clients in the installation of the TRIRIGA application platform, holding meetings with clients to review problems and ensure resolutions or a workaround was provided in the case of reported bugs.
  • Obtaining TRIRIGA 10.0/3.0 certification as both a developer and administrator.

Senior System Consultant

Confidential

Responsibilities:

  • Developed SQL queries to analyze Maximo system usage and availability and format the data into a report to provide to the management team.
  • Developed a Visual C# tool for generating backup and restore SQL scripts for Maximo security.
  • Support Maximo 4.1.1 implementation. This involves monitoring the MEA and insuring that any errors found in the XML are addressed, checking the SQL server database to insure the database is running properly and running queries against the database to verify proper settings of both the database parameters as well as the Maximo application metadata within normal parameters.
  • Assumed responsibility for an in-house developed, VB6 Work Management application and resolved 65 reported bugs and issues within 6 months of being assigned this task.
  • Assumed responsibility for an in-house developed, VB 6.0 Tool Manager application and resolved 25 reported bugs and issues within 6 months of being assigned this task.

Maximo Function Analyst

Confidential

Responsibilities:

  • Converted several Maximo 4.1.1 Centura screens to 5.2 JSP screens for the Confidential implementation of Maximo.
  • Developed new JSP screens for the Confidential implementation of Maximo.

Senior Consultant

Confidential

Responsibilities:

  • Developed document to summarize SCOR model representation of Operational Architecture for implementing Maximo 5.2 for management of Air Force fleet vehicles.
  • Developed swim lane diagrams to describe the vehicle dispatch process for implementing Maximo 5.2 for management of Air Force fleet vehicles.
  • Developed swim lane diagrams to describe the vehicle maintenance process for implementing Maximo 5.2 for management of Air Force fleet vehicles.
  • Provided documents describing the vehicle dispatch processes including roles and responsibilities.
  • Provided a document describing the vehicle maintenance roles and responsibilities.

Senior Systems Consultant

Confidential

Responsibilities:

  • Rewrote a Visual Basic 6.0 application using Visual Basic .NET.
  • Created Oracle SQL queries to prioritize Maximo work orders.
  • Developed specifications for Maximo work assignments.
  • Consultant assigned to GE Nuclear Energy - 06/03 - 10/03
  • Modified SQR programs to exchange data between the Maximo maintenance management system (Maximo) and the Oracle Financials database (Oracle 9i).
  • Created SQR inventory and work order reports.
  • Created batch processes to run certain SQR inventory and work order reports.
  • Created an Oracle function (Oracle 9i) to assist in determining if work orders in a particular work order hierarchy are of a particular type.

Information Systems Consultant

Confidential

Responsibilities:

  • Developed a Microsoft Access application to track position attributes for an HR department, developed system and user documentation and provided user training for this application.

Information Systems Consultant

Confidential

Responsibilities:

  • Managed, created and implemented a Visual Basic 6.0 tool for tracking major equipment utilizing information from Maximo as well as home grown database tables.
  • Information Systems Consultant assigned to Carolina Power & Light
  • Installed an application utilizing hand held computing devices to gather data and update the maintenance management system (Maximo).
  • Installed a web based application to track project action items and documents.
  • Provided day - to-day operational support for the maintenance management system (Maximo). This support included performing upgrades to the application software, developing database triggers to perform various functions and developing and/or modifying Visual Basic applications (VB 3.0 through VB 6.0) designed to support or extend the functionality of the work management software.
  • Created a Visual Basic 6.0 application to enhance the creation of measurement points for the work management software (Maximo).
  • Provided training on the use of Microsoft Access 2.0 to obtain data from the Maximo Oracle database. Also provided training in the use of Windows 95.
  • Modified and developed code for an existing Microsoft Access 7.0 application to generate reports based on data from the Maximo Oracle database.
  • Developed a front end for the initial loading of equipment information into the Maximo Oracle database structure and automated the entering of much of this information using Microsoft Access 2.0 and Access Basic 2.0.
  • Developed a trouble reporting system using Microsoft Access 2.0.
  • Converted existing database applications, written in FORTRAN 77, to Microsoft Access 2.0. These applications utilized data from an Oracle database.
  • Developed FORTRAN routines to capture data from Multi - Listing Service (MLS) boards which were using the STELLAR realty system.
  • Separated the capturing of data on an MLS service into 2 separate captures to provide data from this MLS service in a more reliable fashion.
  • Created FORTRAN programs with imbedded SQL statements to update/repair errors in the data stored in the database caused by changes in the format coming from the MLS boards.
  • Modified DEC Forms file in the capture system to permit the capturing of an MLS board in another geographic region and removed options for certain geographic regions. Also modified DEC Forms file in the inquiry system to show a new contact number in case of emergency.

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