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Kronos Lead Retail Analyst Resume

SUMMARY:

Experienced and energetic business and systems professional with proven abilities analyzing client needs and transforming them into workable solutions. Provides direction to diverse players at all phases of the life cycle solving problems, presenting workarounds, producing design solutions and achieving quality assurance. Over 15 years experience working with Confidential and Workforce Management solutions; sales, pre - sales, gathering requirements, implementations, analyzing data, processing transactions, interfacing with systems, documenting best practices, training/supporting clients as well as peers.

SKILLS:

Salesforce

ADP PCPW, Payforce and Enterprise

HR ACCESS

Kronos Workforce Central 4.3 - 6.1

Kronos Workforce with Scheduling Optimization (WFSO)

Kronos Analytics

Kronos Timekeeper Central

Workbrain

Stromberg Enterprise

TimeSaver On Demand

Mercury Kintana

PROFESSIONAL EXPERIENCE:

Confidential

Kronos Lead Retail Analyst

Responsibilities:

  • Managing the Kronos implementation for all domestic divisions
  • Working with business teams and development teams to decipher complex union pay rules so associates are paid accurately
  • Set up and train users in test environments to ensure process and procedures are being applied

Confidential

Store Systems Senior Business Analyst

Responsibilities:

  • Responsible for the successful implementation of Kronos Workforce Confidential (WTK), Workforce with Scheduling Optimization (WFSO) and Analytics for approximately 2500 stores in US, Canada, and Europe
  • Successfully coordinated the User Acceptance Testing for the AJWright Stores using the Workforce with Scheduling Optimization
  • Set up and conducted a Workforce with Scheduling Optimization training class for Confidential Store Operations and the TJX Helpdesk
  • Ongoing project management and support of all store rollouts for TJMaxx, Marshalls, Homegoods, AJWright and Winners on the Kronos project using Workforce with Scheduling Optimization, Workforce Analytics, and Workforce Confidential

Confidential

Corporate Sales Manager ~ Workforce Management

Responsibilities:

  • Responsible for selling Workforce Management Solutions to National Account sized organizations (1,000 employees or greater) in New England.
  • Lead and demonstrate all Workforce Management products to the client base and prospects
  • Prospect into the ADP client base and prospects via telephone, marketing materials, user groups meeting, webinars, and mailers.
  • Perform extensive analysis of clients and prospects needs and identify the appropriate solution to satisfy their unique requirements
  • Assist client with parallel testing, process flow analysis/documentation and procedure writing and/or review for Kronos Workforce Central, ADP TimeSaver OnDemand, ADP Payforce and ADP Enterprise Confidential solutions
  • Build relationships with other ADP business units to leverage experience, expertise and existing relationships to drive business

Confidential

Senior Global Product Manager

Responsibilities:

  • Participated in the creation and maintenance of the product baseline and long term product strategies, determining business requirement, designing and establishing overall product features, and business plans
  • Responsible for the development, management and support of Human Resources/ Confidential outsourcing product and services strategies for Confidential . Factor in profitability, revenue, competitive advantage, and operational efficiencies
  • Develop strategic business plans including analysis on industry trends, market and business partner service requirements
  • Provide subject matter expertise regarding HR and/or Confidential products for internal functional groups, including client relationship management, implementation, sales, marketing, operations, and technology functions

Senior IT Consultant and Team Lead

Confidential

Responsibilities:

  • Chosen for Time and Attendance/ Confidential proven expertise to offer internal support to fellow personnel concerning language utilization, procedural troubleshooting, and technical customization
  • As a team lead, design and deliver detailed test scripts that will be executed by the client for the client acceptance test phase of a product implementation
  • Initiate communication with the business analysts, developers and testers to evaluate the business requirements, discuss software defects, provide statistical pass/fail data, and convey client feedback resulting from the client acceptance testing
  • Analyze requirements to design and execute end to end as well as detailed business acceptance tests as required by project
  • Trained staff and client to effectively monitor the Workbrain time and attendance system
  • Collaborate with external vendors to write and evaluate files that will ensure that input and/or output comply with specifications as needed
  • Recording test case information and test results using the test tool Mercury Test Director, and recorded issues and defects found using Mercury ITG defect tracking tool

Confidential

Senior Implementation Specialist/Project Manager

Responsibilities:

  • Proven ability to meet all predetermined objectives within critical time constraints while simultaneously juggling multiple accounts, products and platforms
  • Successful implementation for all verticals but main focus was union related industry and healthcare industry
  • Created project plans to ensure clients would be up and running quicker generating more revenue for company
  • Successfully setup initial meetings with clients to retain new business acquisitions and develop long-term relationships
  • Monitor system testing during the client’s conversion process to ensure accuracy
  • Design and conduct in-house and on-site training classes for client corporations in an effort to instruct personnel in the maximization of company profitability and productivity through product knowledge and utilization
  • Task force to effectively bridge the gap between sales, client service, management and product development. This resulted in higher quality scores and faster ‘go live’ for the client

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