SUMMARY:

• Cloud Information Technology Enterprise Scrum, DevOps & Cloud Architecture Consulting
• Enthusiastic Business + Technology Leader utilizing Agile/Lean/Scrum processes, disciplined planning, team - building and technology evangelism to guarantee successful projects.
• Multi-Industry Hands-On Technician while remaining Management savvy, from Financial Services, Consumer Electronics, Software Engineering, Higher Education and Small Business Industry Experience
• Tenacious Problem Solver using engineering background to debug, analyze and circumvent problems in technology, business process or personnel. Hands-On & Big Picture experience.
• Creative Innovator balancing discipline and creativity, balancing freedoms and constraints, while keeping goals and requirements in view. Specialist in DevOps, Open Source & Cloud Infrastructure & Security
• Multidisciplinary background including DevOps, agile/scrum, cloud computing, software engineering, datacenter migration, design methodologies, business process implementation and customer service.
• Deep, well-rounded, experience translates into very short learning curves, for JIT/Just-In-Time learning, of new, undocumented technologies, in Software Development, Cloud, Security and DevOps arenas.
• Persistent results-driven leader bringing entrepreneurial innovation to multi-disciplined teams of 40-50 people, with $2M-$5M budgets, utilizing Fortune 500 IT “best-of-breed” disciplines ranging from Lean/Agile/Scrum to ITIL v3.
• Multi-Cloud/Hybrid Experience ranging from legacy datacenters, to AWS, Google Cloud Platform, Azure, and SoftLayer/IBM Cloud for Fortune 500 Clients
• Practiced Full Customer Success Lifecycle as a Consultant, including Pre-Sales, Sales, Post-Sales, Implementation, Audit, Training and Advisory Roles
• Provided “Big Picture” business consulting and problem solving, focusing on IT strategy, business process analysis, budgetary spending, logistics, recruiting and talent retention.
• Managed day-to-day functions of a consulting business including client services, business development, reputation management, proposal writing, finances and sales presentation.
• Balanced each project's technology requirements with its higher priority business requirements and goals, keeping the customer's priorities in focus.
• Implemented, managed & trained “whole business” software projects, including CRM/SFA, eCommerce, Document Management and ERP, each project changing business processes of the entire company.
• Presented to all levels of business audiences, from Fortune 500 CIO boardroom executive summaries, to in-depth technical team/client training sessions, to end-user Q&A sessions.
• Maintained Big Picture Architectural Skills while continuing to maintain Hands-On Problem Solving Skills
• Pioneered use of Cloud Computing for small to medium business, expert in deploying Amazon AWS/Private Cloud/Virtualization environments, for eMail/messaging, CRM, ERP, eCommerce, and Document/Collaboration Management servers.
• Up to date competitive analysis of IaaS platforms, Amazon AWS, IBM Cloud/SoftLayer, Google Cloud Platform, OpenStack and others.
• Developed production tool-chains and business processes for successful programming teams including Version Control, Change Control, Continuous Integration, Cloud Provisioning and Deployment
• Deployed SQL, OODBMS and NoSQL databases to support high availability requirements of project, including clustering, failover, and disaster recovery. CAP Theorem, Dynamo paper studies, etc.
• Translated physical datacenter skills to public/private/hybrid cloud computing environments. Performed “five nines” 99.999% availability for Fortune 500 customers for 3 years in datacenter.
• Repeatedly selected winning technologies/architectures during start-up window, resulting in quicker “product to market” times while preserving essential technology requirements such as speed, scale and stability.
• Interviewed, hired and retained whole project teams, including Scrum Team developers, DevOps staff, DBAs, UX Designers, Marketing Writers, Project/Program Managers, as well as, fellow Cloud, Security, and DevOps Architects/Consultants.
• Constructed a challenging, balanced, enjoyable environment for achieving project goals and scrum commitments, with a results-driven or velocity-driven team focus.
• Bootstrapped cross-discipline support into Sales, Marketing, Financials, PR, Customer Service, Audit, Advertising and other “hats” that all start-up team members must wear.
• Lead several successful product launches, bringing the end-result product to market.
• Provided CIO decision support for large corporate projects with large downstream consequences using risk analysis, business requirements gathering, change management, and completion assessment.
• Performed disciplined processes such as agile/lean Scrum and classic Project/Program Management, Operations Management, Security Audits and Change Control to ensure all details were attended to and all stakeholders were updated.
• Supported sensitive mergers & acquisitions activities as technology/communications liaison, trusted with closely held financial information.

SKILLS:

Programming/IT Architecture - IT Security/CISSP - Social Media/SEO/Internet Advertising

Cloud Computing - Distributed Processing - Functional Programming

Multimedia User Training Production - Graphic Design/UX Design

Information Architecture - Sales & Marketing - Social Media Marketing

ERP/MRP/Financials- CRM/SFA - eCommerce & Internet Retailing

Enterprise Cloud Computing - Open Source Software - Managed Hosting - ITIL v3 - SAS70

Scrum/Agile/Lean - TQM - Classic/Lean Software Methodologies - Datacenter Management

Enterprise Service Bus - Data Governance/Stewardship – API Design & Toolkit Delivery

Public/Private/Hybrid Cloud Computing - Server Virtualization - Change Management

Requirements Management – Project/Program Management - Configuration Management

Continuous Integration - Document Management – Collaboration Management

CRM/SFA – ERP – CMS/ECM – BPMS – PPM/EPM/PM – DM/KM – CBT

PROFESSIONAL EXPERIENCE:

Senior Consulting Architect ( Cloud/DevOps/Security)

Confidential, Boston, MA

Responsibilities:

• Purchased as part of CTP with 200 engineers/consultants for undisclosed sum. CTP has limited software assets, it was bought for the expertise of its staff and customer relationships.
• Promoted to develop several iterations of reusable customer engagement assets, internal engineering and development team as Senior Architect. Released 6 engagement software toolkit versions, codenamed Pegasus for Enterprise Landing Zones on AWS.
• Led Offshore teams to recover Cloud Native Application and Automate Cloud Infrastructure Forensic Repair, Gather Information, Automation Design, Re-document
• Pioneered Consulting efforts with AWS Landing Zone and Control Tower enterprise cloud foundation, adding enterprise services and training documentation
• Rescued Key Client Engagement at E-Trade Financial, providing customer resolution of technical issues.
• Added Expertise in AWS and Native Container Deployment Technologies, Kubernetes, AWS EKS, AWS ECS

Senior Cloud/DevOps Consultant

Confidential, Boston, MA

Responsibilities:

• Evangelized Cloud Computing in the Enterprise using DevOps methodologies as an Agent of Change in a large corporate environment.
• Influenced full range from technical staff to CIO-level
• Adapted to multiple public cloud services including Amazon AWS, IBM Cloud/SoftLayer, Google Cloud Platform, providing real-world use, comparisons, and analysis.
• Implemented Cloud/DevOps Solutions, specification of solutions, presentation, evangelized, implemented and trained on technology used.
• Pioneered DevOps technologies in the Enterprise space including latest offerings from Chef, Ansible, Confidential Terraform/Vault/Packer, CloudBees/Jenkins, AWS CloudFormation/OpsWorks and more.
• Recalled to an internal tools team to provide Cloud Kickstart functionality to all delivery teams.
• Cloud Kickstart provides initial platform for all CTP Cloud & DevOps engagements.

Cloud/DevOps Consultant

Confidential. Cambridge, MA

Responsibilities:

• Intensive training on MuleSoft Runtime, Gateway and Management suite, RabbitMQ cluster and Collibra Data Governance. Docker eco-system with Mule ESB
• Introduced suite of systems to facilitate API design, Data Warehouse interoperations, and data governance to 60K user community.
• Coordinated with university-wide cloud team to manage requirements and security standards.
• Integrated AWS Cloud Formation, RedHat Ansible and Jenkins to orchestrate, manage and secure a network-wide data communications platform on Amazon AWS, utilizing highly customized Amazon AWS Direct Connect connectivity.
• Represented sole DevOps role on project.
• All aspects from gathering requirements to implementation and solution delivery. Self managed activity.

Cloud/DevOps Consultant

Confidential, Framingham, MA

Responsibilities:

• Lead all- Confidential Scrum effort, as premier Scrum team as example to all other Confidential teams.
• Rescued Ops Infrastructure due to lack of support, including AWS, Legacy Chef. Interpreted and supported “infrastructure as code” configurations without documentation due to poor MVP Scrum implementation.
• Provided parallel support and training to digest, interpret and teach DevOps methodologies to Scrum team.
• Single-handedly supported all DevOps for 7 member development team for Confidential SoundTouch Cloud Infrastructure on AWS.
• SoundTouch is Confidential ’s Internet of Things, internet-connected Music speaker systems. Partners include Pandora, Spotify, Apple, Google, Deezer, etc.
• Joined Corporate IS team to support internal Confidential R&D hardware product group using cloud computing technologies.

Principal, Technology Solutions, CTO

Confidential, Warwick, RI

Responsibilities:

• Evangelized Enterprise Open Source Solutions for smaller businesses. Performed end-to-end roles & responsibilities from business development to technical support. Projects were large and small, many overlapping clients. Full responsibility for all technology in the consultancy.
• Introduced Enterprise Open Source Software into solution bundles for smaller businesses $5-$20 in sales. Branded company materials to support sales effort.
• Expanded skillset to meet sales support roles, including proposal writing, requirements gathering, business analysis, solutions presentation and project planning.
• Performed all technology roles, including cloud architecture, system administration, application selection, application deployment, dependency resolution, deployment automation and disaster recovery strategy.
• Analyzed business needs for customers, including business process flow analysis, “lean” processes, quality control, stakeholder interviewing, and customer business goals.
• Installed enterprise Cloud IaaS deployments of ERP/Enterprise Resource Planning (including Manufacturing, Distribution and Financials), CRM/Customer Resource Management, DM/Enterprise Document Management/Collaboration, Enterprise eMail, Messaging & VideoConferencing, integrated Content Management System Self-serve Websites
• Produced Training materials and single-source support for all installed solutions. Training was customized to each role/application, including Screencast, followed by live Q&A sessions.
• Assumed Sales responsibilities when partner became ill.
• Rescued high-profile, VC-funded, eCommerce startup when COO left with entire development team.
• Reverse-engineered Development, Testing and QA environments from production server.
• Untangled highly customized Magento eCommerce dependencies to put company on-track.
• Kept production servers operating, “kept the lights on”, in high-stress, investment process.
• Successfully helped “Daily Grommet” get their VC funding and purchase by Rakuten
• Migrated business from boutique DataCenter business to Amazon AWS IaaS business in 2008. Refocused on IT strategy consulting, enterprise cloud computing, and open source business applications. Developed products to enter marketplace.
• Deployed open source B2C eCommerce solution for specialty retail clothing supplier to Amazon AWS Cloud Computing platform. Scope included Requirements gathering through production deployment.
• Designed & Developed Magento/PHP/ZEND Extension to eCommerce system to provide 200 affiliate school storefronts to customers of school uniform retailer, co-branding each school store to deliver specific uniform requirements.
• Integrated eCommerce solution into legacy ERP system to provide up-to-date product status, developed strategy for payment gateways and providers.
• Led turnaround of startup Business Intelligence Software-as-a-Service/SaaS software provider gone astray, including strategic technology direction, WebSphere/Java/J2EE/MySQL software development platform, managed hosting and IT recruiting. System provided executive-level decision support for DoD purchasing & strategic decision making.
• Further implemented just enough Requirements Change Control and Project Management processes to keep teams focused on delivering a complete solution, on-time and on-budget.
• Pioneered successful migration to multi-core, 64-bit server architectures and delivering increased capacity needed for 350% growth in sales/usage; integrated virtualization/cloud computing to increase server utilization.
• Resolved BI SaaS requirements, applied mission-critical technologies to a 40 servers solution creating load balanced, multi-tenant, clustered SaaS environment for production Business Intelligence SaaS product serving defense contractors including Boeing, Raytheon, BAE, Northrop Grumman, General Dynamics, etc.
• Supporting this BI SaaS software effort, deployed enterprise-class datacenter, including multiple software stacks, supporting software development teams, integrating open source components reducing licenses and support costs by 75%.
• Resulted in successful delivery of 99.999% datacenter uptime through mission-critical technologies, team processes, for 3 years; passed security audits from Boeing, Raytheon. Etc.
• Throughout consulting efforts, employed extensive technical skillset to fill organizational skill gaps, as needed; Lead Architect, RDMS Database Administrator/DBA, Datacenter Manager, Systems Operator/SysOp, Security Specialist/CISSP, Systems Integrator, etc..

Principal, Software Development

Confidential, Cranston, RI

Responsibilities:

• Designed, created and executed Software-as-a-Service/SaaS wedding ‘blog “engine” and Content Management System/CMS, providing full-service, customer-generated storytelling, photo albums, and multimedia content in a professionally designed database-driven website.
• Developed ‘blog engine for do-it-yourself account creation and subscription payment system; integrated web services for credit card subscriptions.
• Pioneered early Web 2.0 technologies for rich internet application functionality using JavaScript/AJAX, Flash/Flex, and Java; providing on-site photo editing, batch photo upload, and voice recording/podcasting.
• Deployed clustered, scalable, load balanced, fault tolerant infrastructure utilizing Open Source software; Python/Zope with ZODB object-oriented database/OODBMS (later called NoSQL).
• Marketed ‘blog service in fledgling web advertising marketplace, Google AdWords, Yahoo Overture; executed Search Engine Optimization/SEO techniques to increase organic search exposure.
• Reviewed favorably by Wall Street Journal “Style” section as wedding website service, gained exposure.
• Produced Computer Based Training/CBT for new users of WeddingWeblog to relieve customer service requirements; enabled screencast/voice-over tutorial training reducing customer service calls by 90%.
• Converted business model to advertising-based revenue to reflect needs of competitive marketplace.
• Later deemed “too early” for the marketplace. In 2005, brides didn't share as they do today.

Corporate Webmaster

Confidential, Westboro, MA

Responsibilities:

• Recruited and led diverse teams of 40-50 creative professionals through insightful “gap” training to give each team understanding of the “big picture”; including business unit, technical, creative and communications staff.
• Selected by CIO to provide consulting to all projects that used internet technologies; including domestic and international projects, regulated and unregulated subsidiaries, and startups.
• Chosen by upper management to manage internet & web needs for sensitive Wall St. mergers; two domestic mergers and one international merger.
• Managed consumer-facing websites for electricity/natural gas distribution subsidiaries, serving 1.9 million households, and businesses in MA, RI, & NH, as well as stockholders, regulators and investors worldwide.
• Designed architecture and led team developing first workflow-managed corporate intranet, developed and delivered internal presentations and training programs; developed in Lotus Notes/Domino CMS and utilized Project Management/PM to execute project on-time and on-budget
• Selected by CIO to handle web communications on all sensitive Y2K issues for all subsidiaries; provided systems’ Y2K compliance certification, as well as, “night-of” control-center communications support on consumer-facing websites.
• Developed internal code and content workflow processes used by every department managing clients from customer service, business services, regulatory requirements, shareholder services, and corporate communications.

Web Developer/Interface Designer

Confidential, Westboro, MA

Responsibilities:

• Played leading role in satisfying state (PUC) and federal regulatory (FERC) requirements for Public utilities websites in three states; as well as Confidential requirements for shareholder resources and documents including first web Annual Report.
• Completed training in information architecture, user-interface design and apprenticeship in graphic design; developed corporate identity, branding guidelines and documentation for web usage.
• Performed each role listed during career to achieve well-rounded skill set; gained crucial “grassroots” experience managing increasingly complex enterprise IT organizations, technologies and talent; called upon detailed technology understanding often for “big picture” decision making. Continued to refine technology skills while adding managerial skills.