SUMMARY:

• Senior Consultant over 20 years of SAP R/3, BW and CRM experience in technical development and functional application design.
• As a Senior Consultant participated in SAP implementations in Public sector and Utilities companies.
• In all projects demonstrated an excellent combination of people and management skills with a deep technical knowledge of software products.
• As a technical expert specialize in custom development, system integration and conversions, interfaces, and enhancements, upgrades. 20 years of software development.
• SAP technical and functional concentration has been in the IS - Utility.
• Technical and Functional Expert with 20 years of SAP R/3
• Experience in leading SAP implementation, applying SAP methodology, SAP Best Practice, system architecture design, system integration design.
• R/3 Implementations for 2.2, 3.X, 4.5, 4.6, 4.7, 7.0 CRM 4.5, 2007, 7, BW 3.5
• CRM integration, BW. ISU ABAP expert in CS, DM, Technical and Business Master Data, FICA, Billing.
• Functional expert in ISU and CRM - CS, CIC0, FOP, CRM Web UI.
• Technical expert in ABAP, Workflow, ALE, IDOC, EDI, LSMW. Confidential .
• Customer Service
• Several Confidential courses BW, Netweaver

PROFESSIONAL EXPERIENCE:

Confidential

IS-U Migration Lead

Responsibilities:

• Electrical, Gas, Water Company. Legacy Data migration to IS-U.
• Coordinated Company Business process owners and ISU consultants in mapping ISU processes and existing legacy processes.
• Data mapping. Workshops with ISU legacy IT experts and business experts.
• Confidential configuration and enhancement of migration programs for all ISU objects.

Confidential

Utilities. Technical and Business Master Data Architect

Responsibilities:

• Designed and developed custom Initial Connection Application integrated with CRM Call Center, ISU Technical and Business Master Data.
• Design, Configuration and Custom ABAP development for Service Order, Service Notification in Initial Connection Process - Full cycle from The Connection to the grid Application, SD quotation calculation, SD Order creation, Service Order with Task and Action Box creation, Task execution integrated with Grid Maintenance third party application.
• Custom Work Flow development for Initial Connection integrating with automatic ISU Technical and Master Data, creation.

Confidential

Data Migration Technical Lead

Responsibilities:

• Company unbundling project into two systems of supplier and distributor in a new deregulated environment. Technical design of ISU Technical Master Data for dual installation environment for the Distributor.
• Splitting existing Technical Master Data into Supply and Distribution Installations in the Distributor system. Data Migration for the Supplier System using Confidential and custom programs. Data Migration of the Business Master Data. FICA, Billing documents, Meter Reading history migration. Redesign of basic Call Center/Front Office processes for the multiple market player environment
• Movin, Moveout from supplier and distributor site, New Supply, Change of Supply, Dunning disconnection, Security deposits, Service and Reconnection charges, Payments and reconnections. CRM ISU Integration with DataEx/IDOC messages and PDoc processes.
• Pdoc ABAP enhancement, BPEM implementation and enhancements.

Confidential, Jacksonville, Florida

SAP Data Migration Architect

Responsibilities:

• Responsible for ECC and CRM implementation technical delivery. CRM Channel Management, CRM Service.
• Developed Plan for Migration in SD, CS.
• Designed and developed custom ABAP programs and standard enhancements in LSMW initial data load for SAP objects - Service Order, Sales Order, FI data.

Confidential, Omaha, Nebraska

Data Migration Technical Lead

Responsibilities:

• Business Blueprint, Technical design of Confidential Master Data. Legacy Data analyses.
• Design of the Legacy extraction, cleansing, transformation.
• Initial Data ISU load using Confidential and custom programs.
• Initial data load of billing and FICA data.
• Responsible for Business Master Data in ISU and CRM integration.
• CRM middleware configuration, Master data template design and replication enhancements.

Confidential

Development Team Lead

Responsibilities:

• Integration Confidential with legacy applications.
• Business and Technical Master data, Customer Service, Front Office Processes, BOR extension and custom object coding, Billing, Device Management, Work management, Market Deregulation. Data exchange between market players. IDE master data setup, supply scenarios, message/idoc processing, integration via PI. Lead Front Office team and coordinated developments with other project teams, technical and functional experts in DM, EDM, WM, Billing/Rate configuration, Supply switch, IDE, System Integration, CRM ISU configuration - Business Partner, Business Agreement, ISU order and items, product, custom attributes. CRM Interaction Center configuration, Business Activity, Interaction Record, CRM Web UI Alerts and Actions configuration and coding. Web UI configuration, Business Roles, Transaction Launcher, CRM Middleware configuration, CRM - ISU replication Configuration, Master Data Templates, Virtual Attributes coding. Switch process configuration, Supply switch custom workflow design, configuration and custom BOR coding. CRM WebUI ABAP BOL and BSP/Component level enhancements. ECC and CRM custom Workflow design and development.

Confidential

Senior Consultant

Responsibilities:

• Remote Production Support for Water supply companies.
• Responsible for Front office Processes, BOR extension and custom object coding, CIC0 configuration, CRM, BW integration, Reports. Master Data Templates configuration and maintenance, PWB standard correspondence enhancements, FICA events coding.

Confidential, Newport News, Virginia

Team Lead

Responsibilities:

• Technical Team Lead.
• Lead functional and technical consultants and coordinated offshore development. R/3 - CRM integration. CRM Middleware configuration.
• Technical and Functional Design for Work Processes.
• BOR extension and custom object coding.
• Work Management integration with Warehouse Management.
• Custom Front Office processes design, CIC0 configuration and enhancements.

Confidential

Senior Consultant

Responsibilities:

• Senior technical consultant. SAP CRM 3.5 and SAP IS-Utility 4.72 Integration. R/3 - CRM integration.
• CRM Middleware configuration, monitoring, performance tuning. IS-U Master Data replication.
• Designed and configured business processes and data exchange between different energy players - suppliers, distributors and government agencies in the deregulated European energy market. Technical and Functional Design for Work Processes.
• Custom Front Office processes design and coding, IDE configuration and Supply Switch custom workflow development.

Confidential, Pennsylvania

Senior technical consultant

Responsibilities:

• Design and developed IS-U CCS integration with third party scheduling application, using BAPI, MQ Series. CIC processes configuration.
• United Illuminating. North East Electricity Company. IS-Utility implementation.
• Technical Team Lead. Team responsible for IS-U custom Workflow designs, Automated CCS business processes, Move-in, Move-out, Disconnect/Connect Service, IS-U CCS integration with PM modules, Maintenance Order, Service Order. PM and IS-U integration with Inventory Management - Maintenance Order - Good Receipt/Good Issue.
• Custom workflow design for IS-U Device Maintenance: Meter Reading, Device replacement, integration with MM Inventory Management. CIC Processes integration with Workflow and external applications.