Salesforce Administrator Resume

SUMMARY:

Experienced IT Professional with 5+ years of experience.
Worked on WAS Migration projects and Salesforce Administration.
Involved in WebSphere Application Server migration from AIX to Linux environment in all phases.
Designed and built data models for Salesforce Application.
Analyzed, and automated business process in Salesforce Application
Interacted with customers to understand requirements and designed the solution with optimized performance.

TECHNICAL SKILLS SUMMARY:

Middleware: WebSphere Application Server, IBM HTTP Server

Languages: Core Java, Salesforce, Apex, VisualForce, Html

Databases: Oracle

Tools: Putty, Data Loader, Force.com IDE.

Operating Systems: Windows 2000/XP/Linux

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

Worked on analyzing and building salesforce data model as per requirements.
Understood functional requirements and converted them to technical specifications.
Performed the roles of Salesforce.com Administrator / Implementer in the organization.
Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.
Created Custom Objects and defined lookup and master - detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
Customized standard salesforce application to meet the business requirement.
Automated the business process using Workflows, Approval process, email templates according to the requirements.
Performed data export/import using apex data loader.
Created various profiles and configured the permissions based on the organizational hierarchy requirements.
Created service cloud and agent console for quick access of application.
Worked on creating sites, customer portal and partner portal
Integrated salesforce with websites web to lead and web to cases.

Confidential

WebSphere Administrator

Responsibilities:

Install, configure, monitor, and tuning WebSphere Application Server through administration console on Unix/Linux Platforms
Deployment of EAR & WAR files on WebSphere Application Server Deployment Manager Admin Console.
Configuring resources like JDBC Provider, creating Virtual Host, Shared Libraries, JNDI Configurations, and configuring session management.
Managing and Monitoring the JVM Performance by adjusting WebSphere heap size and garbage collection parameters.
Preparing change documentation to implement change activities.
Creating Cells/Nodes/Application Servers, Federating nodes and creating/configuring application server clusters.
Configured WebSphere resources including JDBC providers, data sources and connection pooling
Troubleshooting, Monitoring of clusters, JVM administration.
Involved in Creating and Managing the Nodes, Application Server’s and Clusters.
Trouble shooting various problems in different stages of development using logs files.
Responsible for deploying, monitoring application, log files and provided information to the developers.
Provided L2 support, focused on incident tickets and change requests.
Creating the heap dump files by setting the JVM parameters to overcome memory issues

Confidential

Systems Engineer

Responsibilities:

Maintained application system user accounts including creating, modifying and deleting the accounts.
Grant/revoke/modify oracle user profile and Hands-on Experience with querying relational databases (Oracle, SQL Server).
Proficient in performing Database administration activities like database design, monitoring performance, assigning privileges to users, data security and disaster recovery by maintaining Recovery Manager (RMAN) backups
Granting user roles, privileges and terminated the user access.
Access provisioning using LDAP Authorizing tool.
Proactively assisted my team whenever my assistance is needed.
Involved in crating all the required documents.