Manager ERP Resume

SUMMARY:

Skilled IT professional with over 10 years of hands - on experience in managing Microsoft Dynamic ERP (NAV) as part of internal IT team . Experience working with multinational & multi-location ERP users to d evelop, c ustomize, manage & support Microsoft Dynamics NAV. Proven ability to work as a single point of contact between stakeholders & service provid ing vendors (Microsoft partner) to understand project requirements and design new functionality . Level3 support for user’s technical issues. Microsoft Dynamics NAV Design & Development | Multi-version NAV implement & upgrade | Change Management | Troubleshooting Configuration Management | Testing | Application Development Management | Process Optimization | C/AL | C/SIDE | End User & Team | L3 support

TECHNICAL SKILLS:

Languages: C/AL Programming

NAV Modules: Finance, Sales & Marketing, Manufacturing, Supply chain, Warehouse

Databases: MS SQL

Tools: C/SIDE, Scotty (ticketing), Jira (ticketing)

PROFESSIONAL EXPERIENCE:

Confidential

Manager ERP

Responsibilities:

Successfully designed, developed, implemented & managed plenty of internal projects across the company.
Develop in the Microsoft Dynamics NAV application via defined change management procedures specification of modifications and testing of releases.
Conduct review of business, user experience design, technology requirements to ensure clarity & communicate effectively with all levels of the organization.
Collect/document requirements from the key user / Functional & Domain experts.
Develop the requirements into a workable program and deliver the solution.
Level 3 Technical support & for global end users & key- users
Preparing Technical Design document, Designing a Prototype, Test Case Document, Testing of the new programs/change requests
Preparing the Test Plan and test metrics, r eviewing and approving others t est Cases
Designing new reports as per new business changes & management requirement.
Writing Test Strategies, estimation, test cases, perform exploratory testing, bug reporting and tracking.
NAV user setup & configuration as per company’s authorization concept.
Managing & d elegating the tasks to the team of developers and tracking the progress.
Design & Development in C/AL programming
Perform code review & test case reviews for juniors level developers & interns.
Train, guide & mentor juniors & international interns.
Standard Operating Procedure (SOPs) documentations
Manage ITGC Audits & other system audits .
Integrating Dynamics NAV with other third-party tools.
Maintain the online ticketing system for user service tickets.
Improved account payable process by reducing both the processing time & the manual intervention/errors by integrating Suggest vendor payment option of NAV with Confidential cash management tool directly.
Integrated loyalty management system with NAV to automatically convert & calculate values of loyalty points issued to the customer via loyalty partners resulting in direct sales invoice generation for those partners.
Integrated a document management system with NAV to link & store scanned copies of vendor invoices.
Better system integration resulted in fewer issue tickets which eventually improved customer experience boosting over-all productivity .

Confidential

Senior Engineer ERP

Responsibilities:

Proven ability to work independently from scratch and also as a team member/leader
Ability to be flexible and work analytically in a problem-solving environment
Good communication (written and oral) and interpersonal and skills
Strong supervisory, mentoring and project management skills
Strong organizational, multi-tasking, and time-management skills to meet deadlines

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