SUMMARY

• Around Seven years of experience as a Salesforce professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge experience as a Salesforce CRM and Force.com platform Developer.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Extensive experience on working on Cloud CRM, Automation, Salesforce.com, and Configured, Implemented, administrated and maintained the salesforce.com platform.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Used Flosum as a complete Enterprise Continuous Integration Delivery and Release Management Solution for Salesforce. Also, worked on salesforce DX tools to manage and develop apps on the Lightning Platform across their entire life cycle.
• Experience in working with Mulesoft as a data integration platform to connect a variety of data sources and applications, and perform analytics and ETL processes.
• Proficient in dealing with the functionalities related to the Service Cloud, Sales Cloud .
• Experience working with Salesforce Marketing Cloud in support of an email marketing program using features like email studio, automation studio, mobile studio and journey builder.
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
• Performed Validation Rules, work flows, e-mail services and approval processes using customization & Apex.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Experience in using LWC (Lightning web components) framework for configuring and developing lightweight and responsive applications.
• Assisted in migration an application from Salesforce classic to lightning experience.
• Hands on experience in building custom lightning components and lightning applications.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Strong familiarity in Understanding and writing user stories for the implementation of SOSL, SOQL and WSDL.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Experience with Workflow Issues, restart workflows, reset data fields, test and fix the validation rules.
• Experience in web technologies like HTML, XML and JavaScript.
• Ability to develop and effectively leverage relationships across an organization at all levels.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS

Operating Systems: Windows, Linux

Methodologies: SDLC, TDD

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers)

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, ApttusCI/CD tool, Salesforce DX tools, VScode, ANT, Jenkins, Git.

Programming Languages: JAVA, APEX and UML

Web Services: Rest, Soap API

IDE: Eclipse, Force.com Eclipse IDE

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Worked with end users and business analysts for requirements gathering, analysis and provided design inputs, performing roles and responsibilities.
• Have experience in working with development teams and system administrators for development, evaluation, test and launch phases of software development life cycle in release management.
• Also, have worked on Configuring and release software application updates to QA along with Production environments.
• Collecting and providing ongoing project feedback to change management organization. Recommend process improvements alternative to roll out tools and processes.
• Have worked in Identifying new tools and technologies to develop release streams and builds, like Using Flosum as a complete Enterprise Continuous Integration Delivery (CI/CD) and Release Management Solution for Salesforce.
• Develop Apex triggers, apex classes, batch apex and schedule apex to automate the business processes.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in using LWC (Lightning web components) framework for configuring and developing lightweight and responsive applications.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization's business needs. Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, and Activities.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked on grid form record information in an object with features of inline editing for multiple record saved at once using lightning components .
• Used a tool named Snapshot, Force.com IDE migration tool for deploying the Force.com components ( Apex Classes, Objects, Triggers, Visualforce page components, Visual Force pages) from sandbox to sandbox and sandbox to production environment.
• Used Flosum as a complete Enterprise Continuous Integration Delivery (CI/CD) and Release Management Solution for Salesforce.
• Also, worked on salesforce DX tools to manage and develop apps on the Lightning Platform across their entire life cycle . Familiarity with ANT, Jenkins, BitBucket, Change Sets and Visual Studio Code(VS), a code editor for core edit-build-debug cycle.
• Worked on the JQuery, J avaScript Library that simplifies HTML document traversing, and event handling
• Worked on ETL tools like Mulesoft and Webservices API to integrate Salesforce with other applications within the organization.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ. Experience in using Apttus for Quote-to-Cash (CPQ)solutions inherit Salesforce innovations like mobile access, advanced analytics, and the ability to run business in multiple currencies and languages.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Performed CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Building Complex Apps and Heavy Customization Components in Salesforce Lightning.
• Grid buddy AppExchange Product -Created some complex grids using grid buddy and customized grid buddy style to use JavaScript and CSS.
• Experience working with Salesforce Marketing Cloud in support of an email marketing program using features like email studio, automation studio, mobile studio and journey builder.
• Worked on various activities like transferring data, extracting data, sending an email, import file, SQL query, script and filter activity for performing specific action.
• Worked on Email Marketing strategy for the organization and drive entire email marketing campaigns that include Copywriting, design, coding, and deployment through ExactTarget program.
• Implemented testing and segmentation strategies into email marketing campaigns to drive optimized open rates and increased leads.
• Worked on the development of email communications leveraging Content Builders tool, HTML and CSS where necessary in partnership with our CRM team.
• Proficiency with SFMC Content Builder tools, responsive/adaptive email experience.
• Proficiency in implementing email programs within ESP tool limitations for example SFMC,MailChimp.
• Worked on mobile studio for personalizing mobile messaging with SMS marketing, push notifications and group messages. By capturing preferences behaviour and attribute during chat messaging.
• Develop new data-driven campaigns, and personalization initiatives leveraging SFMC.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Worked on additional duties include campaign reporting, creative support, quoting and scoping custom development requests, facilitating client creative reviews, resolving client system issues and troubleshooting email rendering problems.
• Manage campaign set up to deployment for Push notification leveraging Airship and SFMC.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Also have experience in Releasing and migrating packages between environment, by using the Import Wizard .
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API .
• Support Enterprise software platform such as Microsoft azure.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Write test classes for the class that you develop and ensure more than 80% code coverage.
• Deploy changes between different environments and work on sandbox refresh process.
• Worked within a Scrum team comprised of onshore and offshore developers, testers and business analysts to implement user stories in an agile fashion.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOAP, REST,SOQL, SOSL, Scrum, Custom objects, Custom fields, sandbox, Web Services, Oracle.

Confidential, Huntington Beach, CA

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Experience in using functionalities related to service cloud like case and knowledge management as well as in solution management also having experience in CTI integration for integrating third party computer-telephony integration (CTI) systems with Salesforce Call Center using a browser-based JavaScript API.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked with Salesforce Lightning connects a new feature of integrating with 3rd party applications.
• Developed Lightning apps using Lightning Components and made them with compatible with Salesforce1mobile app.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Assisted in migration an application from Salesforce classic to lightning experience.
• Perform various development activities for DevOps practices for the project, including continuous integration, continuous delivery, continuous testing, and continuous monitoring.
• Built and deployed Docker containers to break up monolithic app into microservices, improving developer workflow, increasing scalability, and optimizing speed.
• Wrote Puppet manifests and modules to deploy, configure, and manage servers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for different business user groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Apex, Visual Force, Data Loader, Lightning, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer, Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP, REST API.

Confidential

Salesforce Developer

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules
• Performed the roles of Salesforce.com Developer / Implementer in the organization.
• Experience in Salesforce Service Cloud i.e. customer relationship management (CRM) platform for customer service and support.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Developed Salesforce.com APEX and Web Services API on Force.com IDE
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed data migration scripts and also implementing data cleansing tools.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for among different business user groups and business centers.
• Performed Unit Integration, Regression and User Acceptance Testing.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed various Visual Force pages to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports/Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Good business knowledge of Sales Force.com in the areas of Salesforce service cloud.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign On (SSO) integration Implemented for browser based logins to Salesforce.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Worked on Force.com Performance testing and Load testing that includes Force.com Load Simulation testing and Force.com Performance testing to test the performance issues and stability of the product at high load
• Worked on minor enhancements to SFDC application required by business users from time to time.

Environment: Salesforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, AppExchange apps.