SUMMARY

• Around 9+ years of experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge as a Salesforce CRM, Service Cloud and Force.com platform Administrator, Developer/Business Analyst.
• Hands on experience in SFDC development using the APEX classes, Triggers, Lightning Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Proven experience with Datorama.
• Digital Reporting Tools including ComScore, Datorama, NetRatings Suite & Google/YouTube Analytics
• Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
• Managed all web application projects from concept and proposal to completion, including 2 large-scale ecommerce websites.
• Day to Day support and enhancement of all internal system like Customer Portal and Time management.
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, SOQL Case Management, Quote, and Forecasting.
• Strong knowledge of developing AMPSCRIPT code to implement business requirements by creating Dynamic content
• I have also implemented Projects on Einstein Analytics from Salesforce.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Designed initial Agile Task board for the team, helped with creating the Product backlog.
• Systems Architect support on the team in line with Agile principles to avoid overhead.
• Responsible for the development and maintenance of backend processes to support multiple ecommerce websites in the apparel fashion industry
• Performed Validation Rules, work flows, e-mail services and approval processes using customization & Apex.
• Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and reports for Sprints.
• Proficiency in Tableau, Datorama, SQL, or a similar tool will score you a ton of points
• Experience with HTML5, JavaScript, CSS, API. Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Lead on multiple Salesforce Commerce Cloud(Demandware) site builds.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Performance tuning of Demandware Ecommerce Applications. development experience in ecommerce and web applications
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer. Experienced in deploying between Production and Sandboxes using Eclipse IDE, Force.com Migration Tool, and Change Sets
• Migration Change and Implementation, Governance, Plan view, Kanban, Agile Coach, ART, Agile SAFe Jira, Scrum, Transformation, Sprint Planning, Program Office, TDD, BDD.
• Experience in various domains Healthcare, Retail, and Internet.
• Good team player with flexible and adaptable approach to work.

TECHNICAL SKILLS

CRM: Salesforce, Siebel

Salesforce: Customize/Create Objects, Workflows rules & Approval process, Visual force pages and Apex Triggers / Classes, batch apex, Reports and Dashboard, profiles, permission sets and sharing rules, Webservice call outs, WSDL2Apex.

Siebel: EAI, Workflows, Scripting, Configuration, EIM.

Database: Oracle 11g/10g/9.x/8. x.

Web technologies: HTML, CSS, JavaScript, AJAX, jQuery, AngularJS, Bootstrap and Web services (WSDL, SOAP, and REST).

Other Tools: Eclipse, Force.com IDE, Data Loader (GUI and CLI), Workbench, Process Builder, Force.com Platform (Sandbox and Production), Force.com connect for Outlook, Informatica, Cast Iron.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer / Salesforce Lead

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Providing team members with technical training as required such as configuration tasks for smart capture forms, workflows, Ampscript queries and automations
• Developed a unified view of all accounting data within Salesforce.com. Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.

Environment: Salesforce.com, Force.com, Apex, Data Loader, Exacttarget.com, Journey builder, Automation Studio, Email studio, Salesforce Marketing cloud E2., HTML5, CSS3,Javascript, AMPSCRIPT, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, JQuery, XML and Triggers.

Confidential - Rochester, MN

Sr. Salesforce Developer/ Lightning

Responsibilities:

• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups
• Involved in CRM process standards during Design, configuration, planning and testing of Salesforce sales and service cloud.
• Developed enterprise Einstein Analytics (Wave Analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities.
• Architected & developed Salesforce Einstein Analytics applications for executive leadership to bring insights into Opportunities, sales, team, products etc
• Designed and implemented Web API (REST API) to support mobile applications
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages
• Created roles, profiles and assigning roles in the organization hierarchy, Profiles and Security setup to users within the organization.
• Served as Lead Consultant for various ecommerce client engagements. Participated in the development, implementation, testing and support of apparel fashion ecommerce websites.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration.
• Interacted with the Salesforce.com and Apttus premium tech support team on a regular basis.
• Integrated Salesforce with partner system to provision the product and populate License Id on Order line item using webservice call out/ future method.
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud
• Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases object.
• Designed and developed integrating Salesforce with partner system to create an Order whenever the order is created in third party system using inbound webservice.
• Implement solutions based on eCommerce platform such as Digital River, Clever bridge, Commerce Cloud /Demandware, Magento etc.
• Authored apex classes/trigger to populate Primary Sales Rep on order and associated account.
• Strong technical experience in production with Demandware / Commerce Cloud.
• Responsible for role-based security access implementation through LDAP and RBAC.
• Experience to integrate JIRA and Confluence, EasyBall and Confluence. JIRA and Slack.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Environment: Apex, SOQL, JavaScript, query, Visual Force, Exacttarget.com, Journey builder, Automation Studio, Email studio, Salesforce Marketing cloud E2., HTML5, CSS3,Javascript, AMPSCRIPT, Lightning component, Lightning forms, jQuery, SOQL, SOAP, Demandware / Commerce Cloud / Ecommerce / Salesforce.com, UI/UX design and Continuous integration (git, Jenkins, ANT migration tool.

Confidential

Salesforce Developer/ Business Analyst

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Upgraded from Salesforce Classic to Salesforce Lightning
• Develop Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud).
• Participate in architecting solutions using Commerce Cloud’s Open Commerce API (Shop, & Data APIs).
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Provider of digital marketing automation and analytics software and services.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.
• Involved in Developing Apttus Approval Process and worked on X-Author tool for Contracts
• Salesforce Marketing Cloud Platform Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Salesforce UI.
• Extensively uploaded more than million records of data using Data Loader and workbench.
• Created role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented CPQ solution using Apttus CPQ and Contract Management (CLM) for various customers in industries.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed the messaging adapters to be used with TIBCO/RV for communication between different components.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Provider of digital marketing automation and analytics software and services.
• Visualforce, Force.com, Migration Tool, Inserted and Updated data using data Loader.

Environment: Apex, Visualforce, JavaScript, SOSL, CSS, HTML5, Salesforce Marketing Cloud Platform, CSS, Salesforce API, Web API (Rest, Soap), Live Agent, jQuery, UI/UX design, SOQL, Web Services, WCF, Web API (REST API), SOAP API, Force.com, used Agile methodology and Continuous integration (git, Jenkins, ANT migration tool).