TECHNICAL SKILLS

• Cisco & HP Networking
• WAN, LAN, WLAN, Fiber Channel,
• DHCP, DNS, Proxy, VPN
• IT Infrastructure Engineering
• Network Architecture, Desktops, Servers, NAS, SAN, Databases, Firewalls
• Servers - Physical & Virtual
• Windows, Linux, Unix, VMWare, Citrix, etc.
• Cloud - SaaS, PaaS, IaaS
• VOIP - Avaya, Cisco
• ERP - SAP, MS, Oracle
• Engineering: Apps, Infrastructure, Web
• Working knowledge of programming C++
• Hardware repair / recovery
• CompTIA A+ Certified
• Project Management Scope, Planning, Budget, Reports, Resource Leveling, Scheduling, Stake Holder Analysis
• PMP Certified
• Program Management
• Waterfall
• Iterative Dev
• International Team Coordination
• Remote Team Management
• Team Alignment
• Proposals
• Dealing with Ambiguity
• Strategic Planning
• Problem Solving
• Leadership
• Innovation
• Public Speaking / Presentations
• QA Problem Solving
• Thought Leadership
• Interviews
• ITSM - IT Service Management
• ITIL v3 Certified
• BMC Remedy Platform
• Asset, License, Change, Release, Service Request, Problem, Knowledge, Incident, Helpdesk
• Continual Process Improvement
• Compliance - SOX, PCI, FDA, ADA, etc.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Director - IT Consulting & Program Management

Responsibilities:

• Founded Confidential to provide direction to senior leadership such as c-suite, SVP’s, senior directors on information technology topics including IT strategy, service management, operations, infrastructure, program management, team dev., budgeting (program, CAPEX, OPEX), security and more
• Responsible for all contacts and business development
• Utilized industry best practice standards / methodologies such as ITIL v3 and PMP to develop programs, roadmaps, and business cases
• Industries served included life sciences, food manufacturing, software, hardware, managed services, legal, entertainment, finance, accounting, telecom, fashion, and retail
• Partnered with functional and business stakeholders (security, product teams, networking, sales marketing, facilities team, HR, finance, BU’s, etc.) to develop technology strategies that further business goals
• Owned the overall vision, strategy, and execution regarding ITSM for the technology and processes serving a multibillion-dollar company’s global employee / contractor base of 70K+
• Led the technology road mapping and portfolio positioning for an industry defining Initiative to separate a fortune 50 company into two new fortune 50 companies
• Owned the overall strategy and execution roadmap for the future state technology serving a multibillion-dollar company with global employee base of 60K+
• Led and developed teams of over 100 IT professionals to form world class IT service functions that include employee technology, enterprise operations/services, infrastructure engineering and more
• Identified a $6 million OPEX savings for a client
• Maintained a familiarity of relevant technologies, Salesforce, Gainsight, Google’s suite of collab. tools and working in large cloud environments (AWS), ERPs, SAP, Oracle, Eloqua, etc.

Confidential, McLean, VA

Director of IT

Responsibilities:

• Managed all the technical infrastructure, hardware and software, as well as all multimillion-dollar technology programs and budgets for Mars Corporate (Snickers, M&M’s, Milky Way) Confidential a director level
• Developed a team of IT professionals to form a world class IT service function that includes, enterprise operations / services, ERP, Microsoft Dynamics, Salesforce, Infrastructure, ITSM, Engineering, SaaS, SAP, Oracle, and A/V support in a 24x7x365 global based support org.
• Developed a global site-based backup strategy while acting as a key contributor to the global DR plan
• Managed the portfolio and quality of employee technology offerings, including global video-conferencing, VOIP, Office365 migration, and other collaboration tools
• Managed and developed remote technical teams for executive support, business partner connectivity, M&A, disaster recovery, and pilot technology initiatives
• Managed vendors / contractors such as Confidential &T, Confidential, HP, Cisco, and Avaya
• Partnered with key business stakeholders (global security engineering, sales, marketing, product, facilities, R&D, HR, etc.) to further business goals by providing continual service improvement
• Presented monthly reports on technology projects, changes, and impact to operations to the C-Suite, board members and Mars family (the owners)
• Led strategy, software development and tech support for Mars’s growing studio content, document repositories, and its portfolio of production projects
• Worked with security teams to ensure IT-related security trends, topics and issues were addressed promptly
• SAP Maintenance and upgrades
• Managed data center actives for multiple BU’s

Confidential, Newark, DE

Senior Manager of IT

Responsibilities:

• Managed IT and technical projects for the financial headquarters of Confidential, two Confidential Claims offices, and the connectivity of every Confidential Insurance Agency office in the Mid-Atlantic region
• Led a team of professionals in a world class IT service function that includes employee technology, enterprise operations / services, ERP, infrastructure engineering, servers, PaaS, SaaS, SAP, VOIP and A/V support in a 24x7x365 global based support org.
• Partnered with the business to identify and build tools that support employee productivity and infrastructure needs
• Utilized vendors to expand and improve the portfolio of technology solutions
• Owned the technology experience in conference rooms, visitor rooms and general areas to keep employee meeting spaces efficient and productive
• Assisted in the development of service desk workflows, training and operational processes
• Identified areas for improvement in incident management and problem management to enable SLA reductions and increased first call final resolutions
• Worked with security teams to ensure IT-related security trends, topics and issues were addressed promptly
• Ran projects to design DR plans which could reconstitute technical infrastructure offsite Confidential a Sungard
• Developed, innovated, and implemented new strategies and technology projects to improve operational efficiency, performance, and stability while also mitigating costs and risks
• Managed data center actives for multiple business units

Confidential

Senior Director of IT

Responsibilities:

• Frances Harvey Green Library Confidential West Chester University
• Accountable for the technology portfolio of a publicly accessible University Library; Students alone represented and patron base of 16k
• Managed all technical projects / programs from proposal to completion for initiatives ranging in value from $5K to $1.2M
• Responsible for hands on technical work, project methodologies, specialized security software, and knowledge of compliance standards such as ADA
• Developed a small team of professionals to form a best practice IT service function that includes employee technology, enterprise operations/services, ERP, network engineering and infrastructure, and A/V support in a 24x7x365 support environment
• Partnered with security, engineering, and facilities teams to further the technology portfolio and provide consistently high levels of student / employee technology service
• Motivated team members to grow and develop their skills while providing customers with exemplary support
• Defined process and procedures relating to ITSM (change, incident / helpdesk, asset and service requests) and defined the SLA’s
• Owned the technology experience in conference rooms, screening rooms and general areas to keep patron and staff usage efficient and productive
• Worked with security teams to ensure IT-related security trends, topics and issues were addressed promptly
• Technical requirements included skills in windows desktop engineering, GPOs, Active Directory, data-basing, (Access, SQL, MySQL) programming (scripts, HTML, PHP, JavaScript), web server management, CompTIA A+ Hardware / Software, 3rd party software support, security, imaging, etc.