SUMMARY:

• Self driven, result oriented Technical enthusiast with 14+ years of IT experience (7 years in US) & specialized in Microsoft Dynamics CRM customizations and development (C# Plugins, Actions, Workflows and javascript), Microsoft Azure, ASP.NET and Power Platform (Dynamics 365, Field service, CDS, PowerApps, CRM Portals, MS Flow/Power Automate and Power BI)
• Experienced in Agile and Waterfall methodologies
• Hands - on development and integration skills with recommended industry standard and best practices
• Microsoft Dynamics D365 CRM / Field service Customization - Implementation and Customization of the Microsoft Dynamics CRM / Field service application and configuring Customer, Prospects, Quote, Opportunity, Leads, Case management, Work order, Booking, Customer Assets, Geography structure, warehouse, products and pricelist entities in the field service module.
• Manages large, complex deployments and configurations, system through analysis and customization
• Ensures the newly implemented Dynamics CRM system integrates seamlessly with the existing infrastructure of the company
• Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs
• Designs, develops, and implements solutions to further expand our use of CRM across the organization in accordance with business objectives
• Clearly articulates architectural differences between solution methods, and the challenges and approaches to successful integration of platforms
• Effectively translates use cases and requirements into user stories
• Provide some and documentation - and documentation of the system is important as changes to the system have been and are progressing at a rapid pace
• Create, Deliver and Manage CRM Applications
• Create web portals for enterprise MS Dynamics 365 CRM applications
• Create and manage Dynamics 365 CRM online solutions
• Create solution components; create managed and unmanaged solutions; configure publishers and versions; work with multiple solutions; import and export solutions
• Customize Dynamics 365 CRM forms
• Design the form structure; build a form; use specialized form components; use access teams and sub-grids; work with navigation; understand form types; use multiple forms; implement form customizations and mobile clients
• Implement Dynamics CRM views and visualizations
• Create view types; manage system, public, and personal views; create, modify, and delete views; customize views; customize charts; customize dashboards; use themes
• Manage Dynamics CRM OOB and custom entities
• Manage entity ownership; manage entity properties; understand system and custom entities
• Configure field customizations
• Implement role based, object based security models including Roles, Access teams, sharing, FLS, BU, Teams
• Develop and configure fields; configure field properties; use calculated fields; use rollup fields; configure global option sets; create alternate keys; configure field-level security; understand status and status reasons
• Implement entity relationships
• Create relationship types; understand cascading rules; work with hierarchical data; understand and configure entity mapping; create connections and connection roles
• Understand when to use business rules; understand business rule scopes; understand how business rules are triggered; configure business rules, conditions, and actions
• Implement workflows; identify workflow types; implement dialogs, workflow, plugins and custom actions; identify when to use business process flows, workflow dialogs, and custom actions
• Create business process flows; enable business process flows

TECHNICAL SKILLS:

Web Development: ASP.NET / ADO.NET, Web Services / REST APIs, JavaScript / Typescript / PCF jQuery / Bootstrap / FetchXML Ajax / MVC

Application Development: C# / VB.NET / ADO.NET, AdXStudio / CRM Portals, Window Services, Desktop Applications, Silverlight

Databases: MSSQL Server, SSIS / SSRS, MySQL, MS Access, Sybase 15

Frameworks/SDKs: Dynamics CRM SDK

.Net frameworks: SPFX for SharePoint, MOSS 2007 SDK, WSS 4.0 SDK

Framework Essentials: Object Oriented Design

Entity Framework: LINQ / DBML / XML, WCF / WPF

Enterprise Apps: Dynamics CRM, Power Platform / PowerApps, Field service / RSO, MOSS 2007 / SP 2010, SharePoint Integration

Special Tools: Scribe & KingswaySoft, Power BI / DataZen

Solgari: CIF telephony, Application Insights, Factfinder

Research: Microsoft Azure, PowerShell, Microsoft Social Engagement, Azure Machine Learning, Airslate / Sign Now

PM Tools: VSTF / VSO / Azure DevOps, MS Project, MS Visio, JIRA / Github, Office 365 portal admin

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Dynamics CRM Architect / Senior Developer

Responsibilities:

• Dynamics 365 CRM online / Portals / Field service customizations & configurations, JS form scripts, plugins and workflows, Security concepts, fetchxml, Power BI repo rts, Scribe Integration, Sharepoint integration
• CRM Telephony integration using Solgari CIF, Call center process tuning, Workflow management and data governance, Agile work environment setup and project execution
• UCI apps, Canvas apps, Power Automate, App for Outlook, Custom web resource components
• Business and System study to provide solutioning and implementation
• UAT schedule, user, stakeholders meeting, change approval board, sandbox to Prod deployments
• Process improvements, rationalization of business process, and automation
• Requirements gathering, impact analysis and cross-team collaboration
• New technology research and completing fit-gap analysis

Confidential, New York

Senior Dynamics CRM Developer

Responsibilities:

• Dynamics CRM customizations & configurations, JS form script development, plugins and workflows
• Power BI reports, Kingswaysoft - SSIS integration, Portals, Replication database setup, App for Outlook rollout, Canvas apps and MS Flows
• Dynamics 365 V9 upgrade, code remediation, G ithub repo, Azure DevOps CI/CD
• UCI app customizations & PCF controls development for UCI (Mobile and tablets)
• SharePoint Integration for document management & CRM record and security collaboration
• Complex security concepts like Access Teams, Role based as well as Object based security logic in code
• Research & development on Box integration, Slack, MS Flow, Workato, Power Platform (Power Apps & CDS)

Confidential, New York

Senior Dynamics CRM Developer, Team Lead

Responsibilities:

• Dynamics CRM customizations & configurations, JS form scripts, plugins and workflows
• Responsible for Designing, coding, testing, documenting, and deploying global applications based on system and user requirements
• Works closely with the global development team, other Senior Solution Architects, and executives within the Online Product Engineering group to plan ongoing feature development, product maintenance, and management of development teams
• Works closely with the Enterprise Architects and the development teams through all phases of the SDLC
• Investigates new technologies and techniques and researches ongoing industry developments
• Initiates major changes in architecture and software development techniques/processes
• Analyzing business requirements, processes, data, and system integration points to determine/recommend appropriate technology solutions
• Expert knowledge in analyzing, designing, and developing solutions to highly complex problems
• Technical Problem resolution & Troubleshooting
• Provides effective technical documentation

Confidential, Redmond WA

Technical Specialist

Responsibilities:

• CELA CRM / AdX portals dev activities, CRs, bug fixes, upgrades
• Staffing CRM development, CRs, bug fixes, upgrades
• SharePoint Integration with CRM 365 for Document collaboration & DocuSign Integration (POC)
• Interactive Service Hub customizations & configurations for AskHR CRM Online (R&D)
• Responsible for building Business Intelligence reports for AskHR & Staffing CRM instances
• Business requirements gathering & data driven extensive Power BI reports development using enriched visuals
• Power BI Content pack development & Enterprise/Personal Gateway configurations
• Power BI Web API implementations in custom .Net portals
• CRMOL & on-premise business reports using OData & SQL datasets

Technical Specialist

Confidential

Responsibilities:

• Azure automation, Web apps, Web jobs, PowerShell scripting, SQL Azure, Continuous deployment & testing
• Instrumenting Dynamics CRM Online Telemetry data collection & extensive reporting in Azure portal + Power BI
• Product team collaborations - extended feature developments for Azure & CRM Online, SharePoint PG teams
• Cloud services - Worker role development, Predictive analysis using Machine Learning
• Responsible for Sprint planning, documentation, Dev planning, Dynamics CRM development & release activities
• Dynamics CRM Customizations + Designing Business process flows, JS scripts, Plugin & Workflows development
• On-Premise to Online Dynamics CRM migrations + Data migrations using scribe
• Datazen reporting for MSIT billing data & Mobile app development for PUSH notifications
• Analysis of Dynamics CRM online Telemetry data through COSMOS
• Research & implemented Application Insights including Monitoring agents for CRM applications
• Gathering requirements from stakeholders & providing business solutions, service improvement solutions
• Portal & Dashboard developments, Power BI & SSRS reports initiatives for internal teams
• R&D on Dynamics CRM data archival techniques using scribe

Techno-Functional Consultant

Confidential

Responsibilities:

• Re-implementing Dynamics CRM online based on Optimization & Rationalization techniques
• Executing Interview sessions with Business, learning pain areas from SD team, JAD sessions with stakeholders
• Planning & execution of phased approaches for delivering features, data migration, AdX portal development
• Fabrication of guided Business Process flows, Business rules, Approval mechanisms, Email processing architecture
• Coordinating the sprint activities with development, test & deployment teams

Dev Lead

Confidential

Responsibilities:

• Requirements gathering from Business stakeholders, documentation & providing IT solutions
• Plugins & workflow development along with Dynamics CRM customizations and JavaScript (JS form scripting)
• Engineered Data Management Console for Account Managers
• AdCRM customizations & Integrations with other upstream & downstream systems
• Developed Power BI reports & SSRS reports for sales excellence Quota reviews

Project Lead

Confidential

Responsibilities:

• Designing system based on Requirements from Business stakeholders
• Plugins & workflow development along with Dynamics CRM customizations, JS form scripting
• Engineered Sync Engine to complete 2-way data sync between CRM online system and Azure Confidential & HUB portals
• Coordinating the sprints with development, test & deployment teams

Project Lead

Confidential

Responsibilities:

• As a Service owner responsible for application availability & expertise operations team
• Dynamics CRM Customizations, Data migrations using Scribe tool & SSIS packages
• Coordination of Engineering release items based on Business triages & bug bash
• Prioritizing release items, CRs, bugs & cross tool integrations
• Implementing value creations & performance improvements

Confidential

Senior Consultant

Responsibilities:

• SME for business critical Dynamics CRM instances like HRsupport, MIMOS & HR Staffing tools
• Dynamics CRM Customizations, Plugin & workflow development, and JavaScript (JS form scripting)
• Closely work with Business to identify bugs & triaging with engineering PMs
• Creating Knowledge repositories & giving s to Business users
• Implementing CRs & Adhoc configurations