PROFESSIONAL SUMMARY:

• Over 9 years of IT experience as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update, and manage their cases.
• Worked with Pardot Functionality, PardotA/B Testing, Auto responder emails and Pardot Email Rendering.
• Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight into the Health Insurance, Netowrk, Telecom and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage Confidential a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Implemented Security and Sharing rules Confidential Object Field and Record levels for different users in the organization.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Knowledge to work on Salesforce Wave Analytics product.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technology: SFDC Certified Force.com Developer Salesforce CRM Salesforce SFA Apex Language Apex Classes/Controllers Apex Extensions, Apex Triggers SOQL SOSL Visual Force Pages / Components S Controls Apex Web Services AJAX Workflow Approvals Dashboards Analytic Snapshots Case Management Automation Custom Objects, Jenkins, Visual Force Pages, Force.com IDE (Eclipse), Ajax Toolkit, Packaging and Migrations

Eclipse Force.com, Eclipse IDE Plug: in Force.com, Explorer Apex Data Loader Force.com, Workbench Force.com, Platform Sandbox and Production, Data Loader, Connect Offline, Salesforce-to-Salesforce, Apex Explorer, Informatica-on-cloud, Pardot

Languages: C, C++, Java, PHP, SQL, ASP.Net, WSDL, HTML

Operating Systems: MS Windows 98/2000/XP/Vista/7, Linux/Unix, Solaris

Database Servers: Force.com DB MySQL, Oracle 10g/11g/12c, RDBMS, SQL Server 2008,2010, MS Access, Java DB

Application Servers: IBM WebSphere, WebLogic, Apache Tomcat

Web Technologies: HTML, JavaScript, ASP, CSS, XML

Networking: Wire Shark, HTTP, TCP/IP, Linux

Version Control: GIT, ANT, Maven

Methodologies: Agile, Scrum, SDLC

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Sr. Salesforce Lightning Developer

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Philadelphia, PA

Sr. Salesforce Developer

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Developed wave dashboards using Salesforce platform as the backend.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Created Workflows for automated lead routing and lead escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Experience in configuring price quote (CPQ) with Apptus.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more than 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry, and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Implemented communities and built external pages.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Used ANT tool to migrate from Dev to QA
• Deployed Change Sets from Sandbox to production.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, MORRISTOWN, NJ

Sr. Salesforce Developer/Administrator

Responsibilities:

• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object, respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
• Created Wave datasets from using internal Salesforce data and external data sources
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
• Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Leading testing effort, test plans, and test data preparation for System Integration and UAT testing.
• Interacted with various business team members to gather and documents the requirement.
• Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability
• Configured and used source control tool Git to maintain repositories for various releases.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow. TDD.

Confidential, Charlotte, NC

Sr. Salesforce Developer

Responsibilities:

• Working on a Large-scale complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts Contacts Cases etc.
• Managed Salesforce platform for 1300 end-users
• Worked on configuring standard Salesforce Chatter and customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Good understanding of standard Chatter objects and their limitations.
• Designed Implemented and deployed the Service Cloud with various custom-built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed Reports and worked with Business users to make them understand the functioning of Reports better.
• Designed very complex Visualforce pages using JavaScript CSS HTML JQuery and Controllers.
• Involved in User Management - Creating users Roles Profiles.
• Created various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and in the tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the Visualforce Page each time the page opens.
• Designed System Configuration Enhancements Dashboards Reporting Page Layouts Sharing Rules Role Hierarchy etc.
• Well maintained Test Code Coverage Unit Testing for all the codes in the system following the Salesforce limits.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Involved in working with Offshore QA DEV teams.
• Developed Documentation of all the Projects those I worked on and maintained them in SharePoint.
• Complete Full Lifecycle salesforce.com Implementation Experience.
• Responsible for guiding QA UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs.

Environment: Agile Salesforce Unlimited Edition Service Cloud Sales Cloud Apex Visual Force Pages Component Controllers JQuery JSON XML HTML CSS Workflow Approvals Reports Custom Objects WSDL Custom Tabs Eclipse/Force.com IDE.

Confidential

Salesforce Admin/Developer

Responsibilities:

• As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs
• Customized standard sales force objects like opportunity, contact, accounts, products, price books, case management, solutions
• Created pick lists, dependent pick lists, lookup relationships, record types, formula fields.
• Created page layouts, links, custom buttons, Visual force for complex business requirements and integrations
• Created custom objects like realtor, warranty, agent, household, policy
• Used complex validation rules, cross object formulae, lookup relationships, workflows, and dynamic approval processes to implement business logic
• Used Apex classes, triggers, web services to integrate with multiple legacy systems.
• Used data loader and scheduling tools to automate bulk data loading to keep systems in synch with legacy systems
• Mainly worked with Lead Management in SFDC.
• Worked on Email handling requirements for assigning the leads to Agents.
• Worked on Apex Classes and Pages to make enhancements on the existing functionality.
• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Developed and configured Custom Reports to planning monthly, quarterly, and annually and for forecasting.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object). Maintained system interface diagrams and functional designs.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Created Visual force and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Workflow & Approvals, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Interacted with Business users for requirements gathering analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Worked as an architect to finalize architecture specifications and creates design as it relates to the customization and/or integration of a CRM system (Sales, Services and Repair Processing).
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation, and formula fields to the custom objects.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML, and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation, and formula fields to the custom objects.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.