Senior IT Process Manager Resume

SUMMARY

Senior technical professional with comprehensive experience in managing financial products, improving processes, advancing internal efficiencies, and discovering opportunities to generate revenue in finance and other industries.
Skilled multitasker able to identify technology to reduce costs, resolve problems, and enhance customer experiences, while upholding business objectives and producing desired results.
Collaborative leader with demonstrated ability to manage large projects, strengthen key business relationships, and work with stakeholders at all levels.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Process Manager

Responsibilities:

Establish and execute continuous improvement programs for product supply chain.
Spearheaded development, implementation and updating of standard operating procedures (SOP).
Engage with clients/stakeholders to establish and/or improve processes and performance.
Interview stakeholder to obtain and document Business Requirements and Functionality Requirements.
Initiated and maintained controls (visual) that provided leadership with instant insights into process health.

Confidential

Project Manager, Senior Business Analyst

Responsibilities:

Assess new tracking system technology and provide data-driven procurement recommendations as a contract manager and analyst.
Improve solution offerings and processes in collaboration with business managers, system owners, as well as design and development teams.
Interview stakeholders to obtain and document Business Requirements and Functionality Requirements.
Train new employees and create onboarding documents.

Confidential

Process Improvement, Project Manager

Responsibilities:

Determined the business challenges of private companies and gained in-depth knowledge of customer bases, processes, and services to produce a strategy to address issues.
Advanced technology by 30 years for a client and automated company processes using agile methodology.
Increased efficiency more than 70% by introducing technology to effectively manage the customer base.