SUMMARY:

• Over 16 years of experience in multiple technologies, system analysis, design, development, testing and implementation of web and client - server environment.
• Over 12 years of Siebel implementation experience in the capacity of Technical Architect, Business Analyst, Lead Configurator, and Technical Lead on multiple CRM implementations in designing, developing and integrating applications.
• Experience in about 10 Siebel projects for entire life cycle in multiple Siebel modules: Siebel UCM, Siebel Sales and Siebel Marketing, Siebel Incentive Compensation, Siebel eEnergy, Siebel eCommunications, Siebel Call Center, Siebel Loyalty
• Siebel technology experience in Enterprise Application Integration (EAI), Web Services, Business services, eScript, Enterprise Integration Manager (EIM) mapping, Workflow Manager, Siebel Configuration, Siebel Administration, Siebel upgrade.
• Siebel integration experience with WebLogic, TIBCO, eGate, SAP R/3 connector, Siebel web services, http, MQSeries and JMS transports.

TECHNICAL SKILLS:

Siebel Configuration: Siebel Client Application, Siebel Sales, Siebel Marketing Order Management, Siebel eEnergy, Siebel UCM, Siebel Incentive Compensation, Siebel Loyalty and eCommunications

Siebel Server Components: EAI, Assignment Manager, Repeating Component and Workflow Manager

Siebel Customization: Siebel Tools, and SVB, eScriptSiebel EAI eScript, VBC, EBC, Integration Objects, Business Service, HTTP, Web Services, Siebel COM, TIBCO, IBM MQ Series and XSLT

Siebel EIM: Data Mapping, Configuring IFB files, Component Requests.

Databases: SQL Server 7, DB2 and Oracle 10g/9i/8/8i/7.x, Access 97-2000

Development platforms: Visual Basic and Oracle Developer 2000 (Forms and Reports)

MS: DOS, Windows 95/98/NT/2000, UNIX

Others: Microsoft Office 2000 Suite, SQL, PLSQL, IBM MQSeries, Java Script, C, C++, XML, CORBA 2.3

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

EAI & Siebel Configuration technical lead

Responsibilities:

• Helping the client in their effort to roll out a touch free Order Entry process and Open UI.
• Building Oracle packages, Web services, UI development using jQuery

Confidential

Siebel EAI Integration Analyst

Responsibilities:

• Identifying the requirement around Siebel CRM Application integration.
• Data mapping between Siebel and target source
• Proposing the Solution design

Confidential, Baltimore, MD

EAI & Siebel Configuration technical lead

Responsibilities:

• Participated in requirement gathering, prototype and technical design
• Worked with the Business during UAT

Technology worked: Web service, EBC, VBC, Stored Procedures, DB Views, Workflow Process, XSLT, HTTP Reports, Contact De-duping, ftp interface, Business Services, Contract/Quote/Order Module configuration, Data Validation Management, Data Mapper, Task based UI

Function Area: Mass market (residential, small and medium business in Energy retail sector) handled Opportunity, Quote process, Contract, Order Management modules

Siebel Solution Architect

Confidential, Dallas, TX

Responsibilities:

• Prepared Knowledge Transfer (KT) plan and lead KT sessions with IBM
• Involved in Siebel servers infrastructure and architect design
• Involved in Siebel upgrade from 8.0 to 8.1.0
• Coordinated with the client for the application live-go process
• Supporting the client in post go live in researching/resolving the production issues
• Prioritizing the defects, prototyping the solutions and preparing break fix roll out plan
• Coordinating with offshore team

Technology worked: Web service, JMS, eScript, Trillium, EIM mapping, Oracle BI publisher

Confidential, Plano, TX

Siebel EAI lead

Responsibilities:

• Initial responsibility is to develop integration technical design for integrating with external system using TIBCO UAN as middleware.
• Identify integration issues and discuss possible solutions among the team.
• Involved in developing over all Integration architecture plan for release 2.
• Involved in creating Integration project plan with deliverable milestones.
• Managing integration team of 6 developers (which included Offshore team of 4)
• Managed and delegated Siebel development works amongst my technical team. Prepare weekly status report for the client.
• Identify integration issues and discuss possible solutions among the team.
• Working with team to get the detailed integration design requirements and involve in data mapping workshop between Siebel and other legacy systems.
• Architected the Error handling and audit mechanism for all of the UCM interfaces.
• Participated in the interactions at various levels with the client during the entire cycle of the project. Namely design case studies, requirement’s mappings, User acceptance tests and lastly end user training.
• Implemented Siebel Web Service security for Siebel web service inbound calls
• Involved in Siebel upgrade from 7.8 to Siebel 8.0 EAI / Siebel Workflow/Configuration
• Identified and fixed the issues around UCM-Catalogue interface and UCM-Corpdirectory interface
• Built error handling and audit mechanism around UCM interfaces.
• Responsible for setting up Data quality and data management in UCM.
• Established JMS subsystem and did proof of concept on JMS transport and TIBCO queue system.
• Developed web service solutions to Siebel to .Net applications
• Involved in client pursuit for Confidential and worked with the sales team in reviewing and evaluating the Request for Proposals (RFP), reviewed functional requirements documentation, prepared Statement of Work for RFP and involved in due diligence process with the clients.

Confidential, Atlanta, GA

EAI technical lead

Responsibilities:

• Responsible for Siebel OM 7.5 assessment with Confidential ’s technical/integration requirements and corporate data strategy.
• Validated Siebel integration requirements with Confidential ’s Central Order Database (IBM Mainframe) technical leads.
• Evaluated how Siebel’s ASI, and MQSeries subsystem solution approach will fit into Confidential ’s legacy Order database integration for capturing orders, exploding line items and provisioning them.
• Responsible for delivering detailed technical design document for COD integration with recommended integration solution using Siebel ASI MQSeries subsystem.
• Responsible for delivering detail technical design document for POS integration using web service and Soap message.
• Designed and created integration objects and modified ASI and built business services in order to send/receive data from COD (Legacy Order database) to Siebel.
• Used Siebel EAI MQSeries adapter to connect to MQ Series queue.
• Created different XSLT style sheets to convert Siebel XML format into the format required by interfaced system.
• Developed an outbound Siebel transaction using external WSDL document, SOAP message and HTTP transport to integrate with POS legacy system.

Confidential, Plano, TX

Siebel EAI technical lead

Responsibilities:

• Assessed Integration between Siebel, SAP, Contact systems and other legacy systems. Proposed integration approaches between the two systems.
• Captured detailed integration requirements and the preferred Siebel solutions.
• Analyzed and performed hardware resource sizing and Siebel server load balancing.
• Created development standard guidelines for Siebel EAI. These were specific to client’s environment and meeting Siebel standards.
• Interacted on behalf of the Client with Siebel expert services for reviews on Infrastructure sizing and overall design with SAP integration.
• Lead interactions at various levels with the client during the entire cycle of the project. including application’s Pilot launch, design case studies, requirement’s mappings, user acceptance tests and end user training.
• Developed Customer integration, Service Order integration and Order integration with SAP using R/3 connector (BAPI and IDOC interface)
• Developed error handling and audit mechanism around this integration.
• Created Virtual Business Components (VBC) to link SAP Sales Org data to Siebel Sales Order.
• Used Siebel tools and eScripts. Designed new outbound and inbound workflows, created new integration objects, and developed new Business Components/Objects in carrying out development efforts.
• Maximize the use of Siebel OOB functionality without use of excessive scripting.
• Helped the team in Assets and Entitlements configuration.
• Customized Quote, Order, Assets and Agreements modules and wrote server/browser script around Quote to Order conversion to fulfill client’s business requirements.
• Created templates, data module & technical/integration design specification documentations.
• Tested the modules developed by developers to force the design of the system.

Confidential, Irving, TX

Technical Architect

Responsibilities:

• Technical Architect in analysis, design and prototype for Confidential Canada.
• Involved in Siebel Communications requirement gathering sessions.
• Captured detailed requirements and the preferred Siebel solutions.
• Involved in creating Siebel upgrade project plan.
• Assessed Integration between Siebel and other legacy systems (in Java platforms). Proposed different integration approaches between the two systems.
• Presenting the design and prototype of the overall application to the executive sponsors and to the overall user groups.

Confidential, Dallas, TX

Configuration Lead

Responsibilities:

• Worked as a technical lead for with a team of 4 developers. Apart from managing Siebel technical team, responsible for Siebel integration, administration, configuration.
• Lead the team in Business requirements gathering, business cases documentation, current state analysis and GAP analysis for development and deployment of Siebel application.
• Lead the team in systems development and technical documentation and providing end-user training and support.
• System configuration of the overall user interface including customized screens, views, applets, links, joins, business components and fields.
• Successfully Configured Siebel Quotes, Sales Order modules of eEnergy (Ver 6.3) under Solaris (UNIX) environment.
• Developed workflow policies around Account and Service request modules.
• Integrated with billing system using Siebel EAI HTTP Transport and using eGate Middleware (a Seebeyond product).
• Prepared workflow sizing review document and involved with Siebel TAM on Siebel servers environment architecture.
• Prepared batch file in DOS to monitor server components and Workflow Monitor agents.
• Designed and developed Virtual Business Components (VBCs) in Siebel to display and update data from CorDaptix (Billing System from SPL Workgroup) using XAI service.
• Implemented Siebel EAI for IVR request for Siebel inbound Correspondence request.
• Involved in automation of web enrolment transactions into Siebel using EIM
• Installed Siebel 99.5 and later upgraded it to Siebel 2000 under Windows NT Server - Preparation of upgrade plan, running the upgrade script, conflict resolution
• Performed/supervised installation of Siebel gateway server, Enterprise server, Siebel server, Database server and Actuate report server on Client’s Development, Test and Production environment.
• Analyzed and performed hardware resource sizing and Disaster recovery planning for Siebel server installations in the Production environment.
• Established Actuated Report Server and ReportCast and IIS web server for accessing reports on web browser by about 2000 users.
• Developed reports in Siebel Actuate which involved working with composite Datastreams and combined Datastreams and programming in Actuate.
• Exporting and importing repository. Importing employees, List of values, Products etc using EIM.
• Created Employees, Positions, responsibilities and assigned responsibilities to an employee.