Sr. Salesforce.com Implementation Specialist Resume

SUMMARY

11+ years of proven record of success as a Salesforce.com CRM Technical Architect, Admin, Developer and Specialist
Enterprise - scale system wide config, implementation, data migration, performance improvement and maintenance
Experience supporting enterprise user base of 20,000+
Extensive reporting and analysis expertise using (SQL Server, SFDC Excel/Google Connector, PowerQuery)
Ability to identify and calmly address business pain points and offer beneficial solutions, operationalize process and automate

TECHNICAL SKILLS

Salesforce.com Technical Architect, Admin and Developer and Trailhead Ranger.
SFDC Lightning Conversion, CPQ+ and Advanced Approvals, VisualForce, APEX, SOQL, DataLoader, Excel Connector
Sales Intelligence / Business Intelligence SFDC, B2BMA analytics, Excel, PowerBI
Microsoft Visio, Project, Word, Excel, PowerPoint, Publisher, SharePoint. Atlassian Confluence and Jira
Data Integration / DB Admin (DBA) SQL, SOQL, ETL Tools, DBAmp, Boomi, CastIron, MuleSoft
Software Development using Visual Studio / VS Code. Languages: VisualForce, Apex, Flex, .NET, C#, VB, VBA, JavaScript, HTML
Hardware Development Firmware, PCB Design, CAD/CAM, O-scope, Electrics, Pneumatics
Systems Engineer, Production Line Maintenance, Facilities Engineer and Maintenance

PROFESSIONAL EXPERIENCE

Sr. Salesforce.com Implementation Specialist

Confidential

Responsibilities:

Salesforce Platform Owner, Lead Salesforce Technical Admin, Architect
Hired as Technical BSA Sr. Advisor and promoted to Platform Owner and again to Sr. Implementation Specialist
Played a key role in Dell's successful divestment of Quest, and our highly integrated Salesforce CRM platform. During this period we also acquired the highly-customization dependent KACE product line. This required the build-out of a CPQ (Configure-Price-Quote) solution and deep integration with our Siebel and Oracle platforms. Follow on successful acquisition and integration of Balabit and Metalogix.
Holistic focus on the Salesforce platform and strategic direction for 3500 user base (1500 SFDC)

Salesforce Platform/Product Management Specialist

Confidential

Responsibilities:

Focused on enhancing the salesforce platform for internal teams and external customers, global new gTLD applicants.
Salesforce.com (SFDC) operations and enhanced Reporting transitioning from Excel to SFDC.
Excel operations and reporting, including SFDC integration. Deep analysis, pivots, SFDC report automation and general excel know-it-all for the department.
Portal management and development for Customer and Internal facing
Dev/Admin backfill work where necessary to fill gaps post-deploy or for time critical updates.