SUMMARY:

• 4x Certified Developer and Administrator with overall 7 years of experience in IT industry, which includes over 4+ years of extensive experience in Salesforce CRM and 2 years of experience in developing and testing Enterprise applications.
• Hands on experience in Lightning Administration, Configuration and Customization, Requirements/Business Analysis, Implementation, Data Migration and Support of Salesforce CRM.
• Good Experience with Sales Cloud, Service cloud and Community Cloud.
• Working on a Large - scale & complex Salesforce development projects along with integrating data from other systems/Repositories in Heath, Transportation and Logistics Sector.
• Experience in developing the Apex Classes, Apex Triggers, Asynchronous Apex, Visualforce pages and Web Services enforcing best practices of apex programming.
• Good experience in developing salesforce Lightning Apps, Lightning Record pages and App Page.
• Hands on experience in building custom lightning components on the Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers and Events to focus on the logic and Interaction in Lightning Applications.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, and lookup relationships.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC.
• Expertise in using SOQL & SOSL queries and DML operations in apex programming respecting the salesforce governor limits.
• Hands-on Experience on the API testing using web services.
• Experienced in creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Creating Custom Formula Fields, Fields Dependencies, Validation Rules, Workflows, Approval Processes, Lightning Process Building, Page layouts and search layout.
• Hands on experience in deploying the components using Eclipse force.com IDE and Change sets.
• Experience in implementing Live Agent, Web-to-Case and Email-to-Case.
• Hands on Experience on SOAP API, REST API, Call outs, Batch and Schedule Apex Programs.
• Involved in Data Integration and Migration using Force.com Apex data loader, Dataloader.io and web-based import wizard.
• Hands on experience in developing pages using web technologies such as HTML, XML, CSS, and JavaScript..
• Involved in developing Custom APEX Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience in writing Apex Test classes to achieve 75% code coverage before deploying the code to production
• Extensive experience in data migration and integration using Data Loader.
• Installed and Configured Salesforce App Exchange products like DocuSign and Field Trip..
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Extensive experience using MAVEN and ANT as build tools for the building of deployable artifacts (jar, war & ear) from source code.
• A team player with effective interpersonal and communication skill, adapt at building productive relationships and building rapport with a diverse set of individuals.

SKILL:

Salesforce Technologies & Integration.: Salesforce CRM, Apex Language, Apex Classes/Controllers, Service and Sales Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals Process, Dashboards, Custom Objects, Knowledge on MuleSoft Integration tool, Rest and Soap API.

Force.com, Eclipse IDE Plug: in, Visual Studio Code and IntelliJ IDE.

Operating Systems: Microsoft Windows, Linux, Unix, Mac.

Languages: C, Java, Apex.

Web Technologies: HTML, CSS, JavaScript, XML, AJAX, SOAP, JSON.

Database: ORACLE SQL, MySQL.

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer, Mavens mate, Salesforce DX.

Waterfall, V: model, Agile and Scrum methodologies.

Others: Workflows, Approval processes, Triggers, Validation Rules.

EXPERIENCE:

Salesforce Lightning Developer and Administrator

Confidential, Baltimore, MD

Responsibilities:

• Worked on developing Salesforce Service Cloud features for Case management and support needs.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Lightning Components, Controllers, Helper Methods.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Imported data from excel sheets into many objects using Data Loader, Import Wizard, workbench.
• Worked with custom settings by adding the data into the custom settings and making it populated into the objects.
• Created email alerts, email templates and automated Email Process builders, flows.
• Created Visual force email templates and automated Email Process to send installation instructions to new and existing customers.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Used Salesforce Automation Tools, Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Worked admin tasks to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Defined objects and Field Level Security for different profiles.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Created Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Test Classes to maintain code coverage.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Worked on change sets for deploying the code.
• Created technical design document and functional design documents as per business requirement.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Controllers, Visual Force Pages, Triggers, Workflow Rules, Process Builders, Email Templates, flows, Lightning Pages, page layouts, Field-level Security(FLS), visual force templates, custom settings, Process builder, SOQL, Reports, Custom Objects, Lightning Components, Apex classes, triggers, Visualforce(VF) pages.

Salesforce Developer and Administrator

Confidential, Boston, MA

Responsibilities:

• Worked with the business team to collect specifications and documented the specifications in implementing Salesforce Sales Cloud and Service Cloud.
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed APEX REST API integrations and APEX web services.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Experienced in using Data Migration tool called Data Loader.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in daily standup meetings, Scrum.
• This resulted to bring good solution to the business requirement.

Environment: Saleforce.com platform, Force.com IDE, CSS, HTML, Java Script, SOAP API, REST API, Web service Integration, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Web Services, Sandbox.

Salesforce Administrator

Confidential, PRINCETON, NJ

Responsibilities:

• Involved in gathering business requirements through interviews, observations, and interactions with various teams.
• Prepared project proposals, project schedules, costing, UAT and pertinent documentations for the project such as Business Requirement Document and System's Functional and Technical specifications.
• Administered execution of projects from initiating to closing.
• Worked with various stakeholders for detailed requirement elicitation.
• Analyzed and implemented corresponding Salesforce solution/application per business requirement.
• Used field level security to manage the visibility and accessibility of fields for various profiles.
• Implemented case management process and configured the Case and Solution object on the service cloud as per business need, capturing cases from website and emails.
• Worked on users, roles, public groups and implemented sharing rules to provide appropriate access to data.
• Imported data from excel sheets to Leads, Accounts, Candidates, Recruiters, Contacts and Projects using Import Wizard and Data Loader.
• Developed workflow rules, tasks, emails and alerts to track Candidates and Accounts related activities.
• Created summary reports, matrix reports and dashboards.
• Worked on change set and deployed the data from sandbox to production instance after testing.
• Worked on page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Solution design, Data org foundation, and Salesforce user training document.
• Used Force.com query optimizer to map out the most efficient path to the data requested from database.
• Worked with Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Developed various Custom Objects, Tabs and Entity-Relationship data model and validation rules.
• Experienced in building Custom Applications that includes administration, configuration and support experience with Salesforce.com platform.
• Integration of AppExchange with Salesforce.
• Worked on creating custom E-mails like Mass Email, Email Templates, and Communication Templates to be sent to the customers regarding the new campaign benefits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Environment: Salesforce.com Platform, Workflow and Approvals, Reports, Dashboards, Custom Objects, Tabs, Email Service, Field level Security, Visual Force Pages, Data Loader, Agile Conflux systems.

Q/A Tester

Confidential

Responsibilities:

• Analyzed and design requirements and project functionalities.
• Created Manual Test cases for validation points, based on the functional specifications, validated the actual results against expected results.
• Responsible to estimate the resources required for the project based on the Business requirement and test planning.
• Created providing data storage Involve in the Functional, White Box, Unit and Integration and Regression Testing.
• Database and retrieval and data validation and security system.
• Involved in defining test automation test scenarios, created automated test cases, test plans and executed tests.
• Performed automated regression testing to check the new functionality, bug fixes, and fix packs.
• Configured Selenium WebDriver, TestNG, Maven tool and created scripts in java using TestNG prior to agile release.
• Created the Technical Test Plan in the initial phase and also during change requests.
• Created functional automation scripts for the report generation module .
• Performed data accuracy, data validation and data integrity testing by querying the database using SQL queries to check the data table on server.
• Performed Regression testing for new builds and every modification in the application using Selenium.
• Design and prepared test plans for White Box Test Approach & Test cases.
• Tested the soap-based web services using SoapUI.
• Performed GUI, Functional and Regression testing. Tracked the bugs accordingly using Jira.
• Participated QA weekly meetings and various other meetings and discussed Enhancement and Modification Request issues and defects in the application.
• Interacted with the developers to resolve the problems.
• Participated in Defect Management and Bug Reporting meetings.

Environment: Selenium WebDriver, Junit, SoapUI, Web Services, Jenkins, JavaScript, HTML, SQL Server, Windows XP, MS Office Suite.

Trainee / Software Engineer

Confidential

Responsibilities:

• Involved in Code review and Code specifications verification.
• Part of module maintenance and bug fixing team.
• Interacting with build team to configure and schedule builds.
• Responsible for manual testing the entire application flow.
• Document Test Cases.
• Involved in weekly client interactions to gather and update the requirements.
• Update the SQL database with vehicle configuration data gathered from client.

Environment: Java, Test Link, Eclipse, SVN, SQL.