PROFESSIONAL SUMMARY:

• Having 5+ years of work experience as a Software Quality Assurance Engineer (QA Testing) & Salesforce Testing.
• Expert knowledge and experience in Software Development Life Cycle with Agile, Scrum and Waterfall.
• Expert in Salesforce Testing both Sales Cloud and Service Cloud
• Tested the Security and Sharing rules at Object, Field, and Record level for different
• Users at different levels of organization.
• Experience in Testing User Interface, Page Layouts, Tabs, Custom fields, Custom Objects, Validation Rules, etc.
• Experience in Testing workflow rules, approval processes and formula fields implemented Based on the business requirement
• Understanding of QA Methodologies and testing techniques.
• Good experience in designing of test scenarios, test scripts using black box testing techniques.
• Experienced in QA Documentation (analyzing functional requirements and preparing, reviewing and executing Test Plans, Test Cases, Test Scenarios), Peer Reviews, analyzing the results of scripts, interaction with developers in fixing the errors by having Defect Triage meetings.
• Developing & Maintaining Test Suites, documenting all phases of QA Process.
• Writing easy - to-reproduce bug reports and monitor their status until a satisfactory resolution.
• Presenting regular progress reports, defect reports and test execution reports.
• Experience in planning, coordinating and performing Agile Testing, Desktop application testing, Black Box testing, Integration testing, Negative Testing, End-to-End Testing, Exploratory Testing, Ad-hoc testing on Financial Services domain (Investment Banking and Payment Systems).
• Interacted closely with designers and software developers to understand Business Requirement Document (BRD), System Requirement Specifications (SRS), Functional Specifications Document (FSD), user stories, use case and application functionality and navigational flow.
• Good experience in Financial Domain projects.
• Handled client enquiries and acting as the face of the business
• Extensive Client Facing Experience. Proposed and Developed Solutions that added value to the Client's business

PROJECT EXPERIENCE:

Confidential

Salesforce Analyst

Responsibilities:

• Experience in developing User Interface, Page Layouts, tabs, Custom fields, Custom Objects, Validation Rules etc.
• Good exposure to work flow rules, approval processes and formula fields implemented based on the business requirement.
• Created reports and dashboards.
• Deployed components from Development environment to Sandbox and from Sandbox to Production using Change Sets and Eclipse (Force.com IDE Tool).
• Designing the test scenarios based on the client requirements
• Performed different types of testing like Functional, Regression and Sanity testing
• Provide project estimations for functional, system integration & regression testing.
• Create Test plans & Test summary reports.
• Organize defect triage calls to review defects with Development and Business teams
• Mine data in multiple databases for testing needs.
• Conduct knowledge sharing sessions across the teams to understand all systems features to test applications effectively.
• Develop SoapUI test scripts to test services.
• Offshore and onsite work model
• Provide weekly status report and quarterly ROI report to higher management team.

Confidential, NYC NY

Salesforce Tester

Responsibilities:

• Experience in developing User Interface, Page Layouts, tabs, Custom fields, Custom Objects, Validation Rules etc.
• Good exposure to work flow rules, approval processes and formula fields implemented based on the business requirement.
• Created reports and dashboards.
• Involved in requirement analysis, reviewing test conditions, preparation of automation scripts, status reporting and Defect Management process.
• Preparation and reviewing of test Scripts using Lisa
• Working on Documenting Test Scenarios and Test Cases from requirements.
• Interactive manual testing using postman, ARC and Automation using Lisa.
• QC updates in Jira and defect tracking in HP ALM.
• Making sure that none of the services break when new service is deployed through regression testing using automated scripts.
• Responsible for designing of Test cases in HP-ALM.
• Involved in Baseline, Comparative, Regression and System Testing.
• Reviewed the Business requirement documents and the Technical Specification.
• Practiced Agile methodology by managing requirements, controlling software changes and followed iterative approach through the software development.
• Prepared Requirement Traceability Matrix to verify that all stated and derived requirements are allocated to system components.
• Reviewed test cases in the automation perspective to identify reusable actions, functions using Quality Centre.
• Responsible for designing test conditions, test plan, test cases, execution and entering defects for web and mobile applications

Confidential

Test Analyst

Responsibilities:

• Preparation of test estimations, test strategy, test approach and test plan documents.
• Analysis of requirements.
• Developing, Prioritizing and execution of test cases.
• Regression testing for the entire system.
• Detecting bugs & classifying them based on the severity.
• Involved in Functional, Integration, Retesting and Regression testing.
• Offshore and onsite work model.
• Preparing the test matrix and bug reports
• Created Custom Function Libraries to help in the Automation of these applications.
• Used ALM for Version Control of Libraries and Object repository to backup.
• Responsible to perform migration of old reporting system to the new standards specified by the company with the help of Excel VBA Macros.
• Automated Medical Claims Processing and Hospital Claims Processing in Facets using ALM.
• Review and analyse Software Requirement Specification (SRS), Use Case, RTM and Design documents to verify the quality.
• Analyse and understand each requirement to create requirements flow for the purpose of importing the requirements into ALM.
• Create an excel template for exporting the requirements to ALM.
• Created VB scripts, enhancing, and debugging the test case.
• Performed Sanity(Smoke), Regression Testing.
• Performed manual and automation tests on various modules using positive and negative scenario.
• Using Jira for user story and writing Test case according user story.
• Performed Back End testing of the database by using SQL queries to verify data conversion.
• Monitored test results, tracked defects and communicated them using Quality centre.
• Actively participated in bug meetings with QA team and developers to discuss and resolve outstanding defects.
• Automation Testing, Creating Test case, Scripting, Setup Environment, Object repository, Checkpoint, Synchronization,
• Debugging Error Handling, Recovery Scenario, Library File GUI Object, Framework.

Confidential

Test Analyst

Responsibilities:

• Involved in test strategy and test plan preparation.
• Involved in requirement analysis, test conditions preparation, test case execution and defect management process.
• Analysis of requirements.
• Developing, Prioritizing and execution of test cases.
• Regression testing for the entire system.
• Detecting bugs & classifying them based on the severity.
• Interacting development teams and testing teams
• Involved in Functional, Integration, Retesting and Regression testing.
• Developed functionalities using excel Macro based tool as per project requirement.
• Writing test plans, test cases, defect reports and test completion reports where systems under test were thick client, multi-tier web applications, mainframe and mobile devices.
• Supporting the offshore testing team by answering questions, reviewing test plans, test cases and test scenarios.
• Used HP ALM to analyze, track and report defects. Worked on uploading all the Test cases to the Quality Center for the current and prior releases.
• Performed Defect Root Cause Analysis , interacted with related Team, and tracked defects in a HP ALM.
• Uploading test cases, executing tests and entering defects within HP ALM Quality Center.
• Acquiring and organizing large amounts of data for testing.
• Validated failed automation test cases as defects or false hits.
• Communicating effectively in a project team environment while leading defect triage calls to establish defect priorities, severity, commenting on the projects inputs and assigning defects to the responsible party for the next steps.
• Reporting during project team meetings to give status updates, testing progress, issues and escalation points.