SUMMARY

• 4 plus years of professional IT experience in Salesforce.com CRM platform using Visual force, Apex Technologies as Developer
• Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, Requirement Engineering, Architecture, Design, Development, Enhancements, Testing, and Deployment.
• Experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation, Validation rules, Dashboards and Tasks.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience working with Force.com IDE and Salesforce.com Sandbox environments.
• Thorough understanding of SDLC Methodologies like Iterative, Agile (SCRUM).
• Proficient in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience with data insertion and updates through the tool Apex Data Loader in salesforce.com
• Good experience in using various Salesforce migration tools like ANT, change sets and Eclipse.
• Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Have good experience on creating Batch Classes and Test classes for Apex Triggers, Apex Classes.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users
• Executed various levels of Unit testing and Integration testing using test cases to prove that system conform to specifications of business and quality requirements.
• Experience in Markup Languages like XML, HTML and CSS.
• Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex
• Experience in validations using Java Script, JSON and JQuery.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Process Builder, Community Cloud, Batch & Schedule, Custom Objects, Salesforce SFA, Apex Language, Apex Classes/Controllers, Lightning, Triggers, Journey Builder, SOQL, SOSL, Visualforce Pages/Components, Aura Components

Salesforce Tools: Force.com Data Loader, Workbench, Force.com Excel Connector, Force.com Eclipse IDE Plug-in, Force.com Platform (Sandbox and Production), Vlocity, AppExchange

Web Technologies: HTML, XML, CSS, Java script, WSDL

IDEs: Eclipse, VS Code, Force.com IDE, Apex Data Loader.

Databases: Oracle, SQL Database, MySQL, MS Access

Operating Systems: Linux, UNIX, Sun Solaris, and Windows 2000/XP/Vista/7

SDLC Methodologies: Agile, Scrum

Version Control and Issue Tracking: GitHub, Bitbucket, JIRA

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lightning Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote A pex Classes to provide functionality to the visual pages.
• Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards& Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Developed a business layer service implementation to process Salesforce objects at a business layer level using FFLIB, Custom Metadata, and Dependency Injection
• Created Support Pages for end users using HTML, JQuery, JavaScript, Visual Force
• Designed various types Email templates for auto response to customers.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Salesforce UI.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows, HTML

Confidential

Salesforce Lightning Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com
• Designed, developed, and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce.com CRM Sales Cloud and Service Cloud.
• Architecture apps to be very flexible with flexible data structures, declarative transformation services and declarative interface tools using Vlocity.
• Migrated the standard and custom objects in standard experience to lightning experience.
• Worked with Salesforce.com Marketing Cloud by developing applications for easy and seamless marketing.
• Created workflow rules and defined related tasks, related lists, email alerts, field updates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, buttons, and other components on a record detail and edit pages and page layouts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on business need.
• Developed SFDC Customized Reports, Dashboards, and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Implemented Administrative tasks by using Custom Objects, Validations, Workflows, Profiles, Roles, Page Layouts, Reports, Dashboards, Tasks and Events.
• Extensive experience in designing and developing Validation Rules, Workflows, Formula Fields, Field Dependencies and Approval Processes according to requirements in the application.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile, functional design, implementation and enhancement of projects in SalesForce.com
• Strong client-facing skills in Agile project management, performing assessments, requirements gathering, design strategy, configuration/implementation, testing and training
• Active member in code review, testing all JIRA tickets and for the team and developed test sets for testing the functionalities which I have worked on.

Environment: Salesforce.com platform, Salesforce Lightning, Lightning Components, Aura Components, Data Loader, Workflows & Approvals, HTML, Vlocity, Doc E-sign, Java Script, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-In, Reports, Dashboards, Cases, SOAP, REST, Sandbox data loading, ANT tool, Agile, sprint, JIRA, VS Code, Change sets.

Confidential

Salesforce Developer

Responsibilities:

• Experienced in performing the roles of Salesforce.com Admin and Developer in the organization.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Force.com IDE, Migration Tool, Web Services API .
• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.
• Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Worked on creating Lightning Pages Inside Lightning Community Builder.
• Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.
• Used Jenkins for Continuous Integration and Continuous Delivery (CI/CD).
• Experience in Unit Testing, Test Coverage and Code Review, Test Automation frame work.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Primary responsibilities included custom application development and integration.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external Web Services.
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Worked on SteelBrick and salesforce integration for automating, quoting, contracting and billing process.
• Worked on maintaining, integrating and configuring with Apttus CPQ.
• Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.
• Maintained CPQ Configure-Price-Quote tool updated with latest functionality by installing Apttus CPQ releases.
• Implemented SOAP based Web Services using SAP and Informatica Power Exchange.
• Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard
• Performed Data Validation and usage of data utilities including Data Loader and Mass Delete.
• Hand’s on experience working on GitHub Repository.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Marketing Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, HTML, JavaScript, APTTUS CPQ, Custom Objects, Tabs, Workflows, Email Alerts, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO.