SUMMARY

• Around 6 years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Experience in developing client - specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.
• Worked on developing UI components using Visualforce Pages/Components, Apex Controllers, HTML
• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Strong understanding of CRM business processes for automation, Sales Cloud, Service Cloud, chatter and App-exchange.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Web Services, Dashboards, Reports, Analytic Snapshots, Lightning, Custom Objects, Eclipse with Force.com Plug-in, Force.com IDE.

Programming Languages: VB Scripting, C, Share Point, SQL, Apex, BML, BMQL

Web Technologies: XML, HTML

Databases: MS SQL Server, MS Access, Oracle Applications.

Operating Systems: MS Windows

Packages: MS Office, MS Outlook, MS Access.

Methodologies: Agile, Scrum.

PROFESSIONAL EXPERIENCE

Confidential, Chesapeake, VA

Salesforce Developer

Responsibilities:

• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote A pex Classes to provide functionality to the visual pages.
• Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Involved in deploying the AppExchange applications and integrating with third party applications.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Designed various types Email templates for auto response to customers.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

Confidential, Franklin, NJ

Salesforce Developer

Responsibilities:

• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with Apex on Force.com IDE, created custom controller classes for Visualforce pages and to implement custom business logic.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on various AppExchange products according to the needs of the organization.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Designed various types Email templates for auto response to customers.
• Involved in Unit Testing, Code Coverage and Code Review. Analyze the code and developing the Technical Documentation.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Sales Cloud, Sales Cloud, Data Migration, Cast Iron, Salesforce Lightning, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

SFDC Developer

Responsibilities:

• Following Agile Methodology, Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Responsible for gathering the requirements by coordinating with the business analysts and Project Managers, in order to better customize, and/or develop a solution.
• Designed and documented relevant system code and configurations.
• Interacted with testing teams for the development and testing of the code.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various Salesforce .com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.

Environment: Salesforce1, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Salesforce Lightning, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Profiles, Reports, Picklists, Accounts, Email Alerts, HTML and Windows.