SUMMARY

• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities.
• Customization of Salesforce.com Accounts, Leads, Opportunities, Cases, Campaign, Solutions, Standard Objects and Custom Objects; Data Validation, Sales, Marketing, Customer Service and Support Administration.
• CRM Business processes like Forecasting, Campaign management, Lead Management (Web - to-Lead), Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Role Hierarchy, Sharing Rules, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task, Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Build Lightening controllers with the AURA framework. Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Salesforce.com governor limits understanding with ability to optimize code to respect the limits
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Experience with Outlook Integration, Single Sign On, and Salesfo rce to Salesforce functionality.
• Performed data analyst roles and used tools: Apex Data Loader, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Changeset. Strong experience using source control tool Git.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes & Controllers, Apex Triggers, Apex Scheduler, SSO, Salesforce1, Lightning (components, apps and system designs), Aura framework, Visualforce (Pages, Components & Controllers), Exact target, Apex Web Services, Batch & Schedule classes, SOAP API, REST API, Bulk API, Metadata API, AJAX, Opportunities, Quotes, Quote plans.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Languages: C, C++, Java/J2EE, Apex.

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, Jenkins, SOAP/REST

Database: SQL, PL/SQL, Oracle 9i/10g

Operating Systems: LINUX, UNIX, Windows XP/7/10.

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

PROFESSIONAL EXPERIENCE

Salesforce Lightning Developer

Confidential, Sunnyvale, CA

Responsibilities:

• Collaborated with sales team and business analysts to analyze business, technical needs and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology
• Developed various lightning web components that integrate to form a single point of interactive payment calculator to generate a payment plan.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports.
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Supported the data migration and data export activities through various business centers using Apex Data Loader and Import Wizard.
• Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools.
• Worked on sales cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good knowledge in writing test classes before deploying into production.
• Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to-custom object/email-to case functionality.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Field Services using the Aura framework. Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com
• Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions.
• Salesforce Lightning Design System and Lightning App Builder.
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules.
• Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents in SalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features.
• Used Sandbox for testing and migrated the code to the deployment instance after testing
• Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schema changes.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools.

Salesforce Lightning Developer

Confidential

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked on standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented the process covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Knowledge on new release of lightning components and Lightning App Builder, experience building lightning components, embedding lightning components in VF pages, building apps using lightning components for mobile and tablets.
• Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.
• Built Custom User Interface using Lightning components to insert custom object data on Opportunity by Sales representatives using Aura Framework, CSS, Boot Strap and JavaScript.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experienced in Migration of Class Applications to Lightning.
• Experienced in converting Visualforce pages to lightning components.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Validation Rule, upgrade installation.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages as a Salesforce consultant.
• Created several reports and dashboards using salesforce.com platform.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Designed, Implemented and deployed the Custom objects, Page layouts, and Custom tabs to suit to the needs of the application.
• Provided Single Sign-On ( SSO ) services for multiple resources on one domain, across domains, or even across organizations, allowing the use of just a single authentication credential to access all resources.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications.
• We use GitHub to do the version Control.
• Use Omni-Channel to manage the priority of work items, which makes it a cinch to route important work items to agents quickly.
• Omni-Channel routes all these assignments to the correct agents automatically. Agents no longer have to pick and choose work assignments manually from a queue.
• Designed various HTML Email templates for Auto-Response to customers. Deployment of code from sandbox to production using Force.com IDE tool.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, JavaScript, Eclipse IDE, Windows XP.

Salesforce Administrator

Confidential

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Create & customize Salesforce objects, workflows, page layouts, fields, validation rules, reports, dashboards & user profiles.
• Implemented on demand pricing and products configuration using Ajax and JavaScript.
• Developed triggers, apex classes, custom Controllers to achieve the complex business functionality in the application.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom objects.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
• Created Visualforce email templates and also automated Email Process to send customers.
• Administration of various objects, fields, Page layouts, tabs, custom reports, report folders, report extractions to various formats.
• Created and deployed several reports, developed various workflows.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Provided post-implementation support to assist end users in administration tasks.
• Assisted with data migrations using Data Loader and Import Wizard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC toolkit (Visualforce, Apex, S-controls, Triggers, Chatter), Data Loader, Eclipse IDE, Permission Sets.