SUMMARY

• Over 9 +years of professional experience in the IT industry, maintaining a cutting edge of technical and management skills with up - to-date industrial knowledge, including 7 years of extensive knowledge of Salesforce.com CRM and its Life Cycle as Administrator/Developer.
• Extensive knowledge of CRM Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various domains like Retail, Insurance and Finance.
• Hands-on experience in implementation and customization of SFDC using Apex (Classes, Controllers & Triggers), Asynchronous apex, Visual Force pages, Apex Web Service.
• Salesforce CRM platform & environment of SFDC such as: Sales Cloud, Service Cloud, Force.com.
• Hands on experience of building lightning applications by using Lightning Web Components.
• Worked on Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.
• Experienced on building Lightning Apps by combining LDS, Lightning App Builder and Lightning Component features.
• Good Experience in writing Apex classes to check at least 75% of code coverage before deploying to production.
• Experienced on Upgrading some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• In-depth knowledge of Source driven development to manage and develop apps on lightning platform with help of SFDX.
• Very Good Experience in Customizing User Interface of salesforce CRM using APEX programming, Custom Controllers, Visual force, CSS, and JavaScript libraries.
• Good knowledge in data migration using Apex Data Loader, Import Wizard and Workbench.
• Experience on building automate process by using workflow, approval Process, lightning process, flow, and lightning App builder.
• Worked on Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, and Validation rules, Workflows, Approvals, Data migration and Deployments.
• Hands on experience in set up Case Management and Entitle Management process.
• Experience in creating Email Templates, Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Worked on a salesforce console that improves support agent productivity and automated case management.
• Experienced on defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
• Designed Lightning pages by using LWC and Lightning message service to communicate with other frameworks in lightning pages.
• Worked on installing and configuring packages and AppExchange development.
• Hands on experience of production support for custom applications in salesforce.
• Good Analytical problem solver, ability to anticipate issues, resolve functional and technical concerns to improve efficiency.
• In-depth knowledge of installing, configuring, designing administering and continuous integration and continuous deployment of Jenkins with other systems.
• Have hands on experience on development tools like ANT, COPADO, JENKINS.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce lightning lead developer

Responsibilities:

• Involved in building Modern lightning console apps combining lightning design system, app builder and component features.
• Worked on DX platform which is used for migrating between Non-Scratch orgs.
• Involved in migrating apps from salesforce classic to LEX to provide rich user interface and built components from scratch for JavaScript buttons.
• Designed, developed, and deployed Apex Classes, Controller Classes, Visual Force Pages and Apex Triggers for various functional needs in the application.
• Worked on pub sub modules to communicate between LWC components along with API decorators.
• Experience on writing jest tests for LWC components for unit testing at client side.
• Worked on LWC lightning data service by using wire service (wire adapter) to fetch data from server side and performed CURD operations.
• Configure Salesforce Service Console app and to helped support reps work more efficiently.
• Migrated Aura components into Lightning web components for console applications.
• Worked on lightning flow, process builder, platform events and quick action to automate process
• Used the sandbox for testing and migrated the code to the production after testing, using ANT (Package creation).
• Build user login flow by using single sign on (SSO).
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Implemented Service Cloud services: Service Console pages, added utilities, omni Channel .
• Created and managed entitlements to customize the level of support for each customer.
• Created case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time.
• Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Delegated Administration, Tasks and actions, Public Groups, Queues, Reports & Dashboards, and data Loader.
• Build app on salesforce platform 1 by enabling lightning component and quick actions.
• Community was setup for partner account and user, customized partner community.
• Set up reputation level within community, Branding and adding components to community using community builder.
• Worked on Web Services like REST API and SOAP API to integrate Salesforce with internal applications within the organization.
• Experience in onsite -offshore collaboration and leading team.

Environment: Salesforce.com, Lightning flow, lightning app builder, Apex data loader, Import wizard, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS.

Confidential, Eagan, MN

Salesforce Developer

Responsibilities:

• Developed Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts. Queues, Public Groups and Email Templates.
• Involved in Data Migration from Traditional Applications to Salesforce using Data Loader Utility.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components, and define email templates.
• Developed channels which are used to consider Email-to- case or On-Demand Email-to-case.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, customized Page layouts for standard and custom objects and Business Logic over enterprise level.
• Experienced on using lightning components in VF paged by enabling lightning out functionality.
• Developed and deployed workflows and approval processes for opportunities, products / assets management contract, and contract line items.
• Configuring and managing date grouping, filtering and visualization and apply filters correctly by understanding the data on dashboards.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Used the sandbox for testing and migrated the code to the production after testing, using ANT.
• Created custom theme layout component for communities and configure component guest user flows.
• Community pages were built with lightning container component by host components and applications on third party framework in salesforce lightning experience.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Worked as onsite and offshore support for the clients.
• Managed central repositories: GIT repositories for source code across products, facilitate code reviews and login audits for Security Compliance.
• Involved in Unit, Integration, Regression and User acceptance testing of the application.
• Scheduled Apex Batch jobs for processing large records.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed and experience working with Partner portal system.

Environment: Salesforce.com, continuous integration tool, Apex data loader, Import wizard, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS.

Confidential

Salesforce Admin and Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object. Implemented Email to case, Web to Case Functionality in the ticketing system.
• Created Record types, Rollup Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Created and maintained Salesforce.com application user Profiles, Roles, Permissions Security controls, Sharing Settings, audit trail setup and configured Field level security for different profiles.
• Created Queues, Public Groups and Email Templates, and used Email templates in HTML.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Map fundamental concepts, such as controllers and requests, from visual force to lightning components.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
• Designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, customized Page layouts for standard and custom objects and Business Logic over enterprise level.

Environment: Salesforce, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, CRM Pledge maker.