SUMMARY

• Over 8 years of IT experience in application design, customization, development, and support on Salesforce Platform and Java/J2EE technologies.
• Extensive experience of development in Apex, Visualforce pages, Controllers, Triggers, Integrations using Web services API, Lightning framework development etc.
• Have good Experience in Optimizing SOQL & SOSL queries on the force.com platform using tools like query Plan and workbench.
• Experience in configuration and customization of OOB Salesforce Sales, Service clouds, Community cloud, and Marketing cloud.
• Experience in working with REST, SOAP/WSDL Web services for integrating with third party tools.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP, OData services and different authorizations flows like Oauth 2.0, browser Oauth,SSO etc.
• Vast Experience in the declarative functionalities of the SFDC Platform like Design and implementation of Custom Objects, Custom Fields, Page Layouts, Tabs, Reports and dashboards, Formula Fields, Validation Rules, Work Flows, and Approval Processes for automated alerts, Workflow and Process builder in both classic and lightning experience
• CRM Domain experience with Experience in customizing and configuring Web - to-Lead, Web-to-Case, Email-to-Case features, Account, Contact & Case Management, Live chat implementation, Omni channel implementation
• Used Metadata API to retrieve, deploy, create, update, or delete customization
• Worked on the design and implementation of Organization security, authentication, and stabilization
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events with SFDC recommended best practices.
• Experience in creating test Strategy and Test class for Code coverage
• Experience integrating Salesforce.com with enterprise-level applications though all available integration channels as well as Salesforce-to-Salesforce integration.
• Created sites and communities for partners and customer portals.
• Experience in migrating from Salesforce classic to Lightning by analyzing existing Visualforce components and converting them to Lightning components using Lightning app builder, SLDS styles and Aura framework.
• Experience in data migration using Import wizard, Apex Data Loader, Middleware applications.
• Thorough understanding of Agile mode Software development Life cycle (Requirements gathering, analysis, gap analysis, design, development, testing and implementation, User Training and adoption).
• Troubleshoot and resolve Production issues for SFDC within SLA by performing extensive root cause analysis to ensure non-re-occurrence of defects and direct them to responsible groups.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Deployment management sandbox to production environment by Eclipse IDE and Change Set and source control using SFDX based development.
• Sound knowledge of object-oriented design, MVC architecture and struts framework.
• Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML, XML and WSDL.
• Good experience with HTML, JavaScript, jQuery, CSS, XML, ActiveX technologies and various database access technologies.
• Expertise in writing SQL, PL/SQL triggers, procedures and functions with Oracle, MS SQL Server.
• Capable of quickly learning and adaption to new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Lightning, Lightning UI, Lightning component, Aura framework.

IDE: Eclipse, Force.com IDE, Force.com Explorer, Data Loader, Demand Tool, Workbench, SOAP UI, UML.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and
• Analysis and evaluation of the salesforce release upgrades
• Written apex Code to implement CRV Customer bulk book reassignment handling large chunk of data
• Lightning UI development is done with customized layout for lead management and enhancements related to the sales cycle
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing lead, Opportunity, and Custom objects
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed, and customized the OOB entity-relationship data model for custom lead routing and lead nurturing process.
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom metadata type etc.
• Created complex workflow rules/Process builders for actions like Email Alerts, Field Updates
• Role, Profile with right level of access is implemented
• Worked on firsthand issue resolution expert and responsible for smooth production releases without p1 Incidents.
• Created and customized Reports and Dashboards
• Deployed components across Sandbox and Production instances using Confidential CI/CD.

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Aura Components, Web Services, REST, HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential

Sr. Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design, and prepared Technical Design Document.
• Analysis and evaluation of the Different approaches available for the Live agent implementation with New capabilities from Winter 19 release.
• Written apex Code to implement Oauth based integration to Zendesk and Hive systems.
• Lightning UI development is done with customized layout for Live agents, customers and supervisors.
• Integration framework is developed for generic Zendesk API integration and Security feature validations.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed, and customized the OOB entity-relationship data model for Live transcript Object, Case
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom metadata type etc.
• Created complex workflow rules/Process builders for actions like Email Alerts, Field Updates
• Role, Profile with right level of access is implemented for Live agents and supervisors
• Created and customized Reports and Dashboards for chat monitoring, escalation resolution and Exception handling.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, REST, HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential

Sr. Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity, and Custom objects.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out Of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, SOAP, WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.