General Manager Resume
PROFILE SUMMARY:
Confidential is an experienced Information Technology leader with a proven track recorded of delivering challenging business outcomes involving business process improvement, delivery of complex and innovative solutions, digital business transformations and infrastructure optimization across Banking, FMCG, Telecom & Utilities.
PROFESSIONAL SUMMARY:
Confidential has 24+ years of global experience in IT, In recent roles as director and head of Business division / geography for software services organizations with financial management responsibilities.
BROAD AREAS OF FOCUS ARE:
- Strategic Planning
- Consultative Selling
- Partner Engagement
- Team Building & Capacity Management
- Program Execution
- Confidential has played a key role as a trusted advisor to C - Level customers and helped deliver winning, world class solutions.
SPECIALTIES:
Enterprise Architecture, Digital Transformation, End to End solution design, Complex System Integration, Program Management, People Management, Technology Expert with a focus of best practice and process driven.
KEY STRENGTHS:
Leadership, Governance, CXO Level Business Interaction Management, Solution Architecture & Solution Design and Delivery management expertise.
TECHNICAL COMPETENCIES:
Languages: C, Java, Basic, Cobol
RDBMS: Oracle, Sybase, MSSQL
EA frameworks: TOGAF / Zachman
Modelling: Rational, Enterprise Sparx
Application Development Frameworks: J2EE, NET, LAMP stack
EAI Middleware: Tibco Suite of products, IBM IIB.
MDM Products: EDM+, Tibco CIM
Scripting: Perl, UNIX shell scripting, JavaScript
Cloud: AWS. And Azure
CAREER SUMMARY:
Confidential
General Manager
Responsibilities:
- Responsible for the entire India operation to ensure cost effectiveness, improved quality and timely releases.
- Team Size 70 including program managers, developers, quality assurance, SEPG.
- Accounting, finance and admin.
- The organization is a digital solutions design and development company with our head office.
Confidential
Associate Vice President
Responsibilities:
- Heading the Delivery and Consulting Practice for Telecoms & Banking.
- Customer Management, Team Management, Consulting & Presales.
Confidential
Senior Managing Consultant
Responsibilities:
- Chief Architect for green field roll-out of 4G services for Reliance Industries Limited India.
- Running of the Design Council. End to End design of system flows, data and integration.
- Key components were SAP CRM, SAP + Digital Route OCS, Ericsson stack for OSS.
- Business process unification and process reengineering, data cleansing and migration, master data management, introduction of Seibel CRM, assessment of 150 odd applications to decided if they are to be sunset or retained, design and implementation of new integration platform and architecture. Support for new functionality such as porting and 3G.
- Scalability and performance engineer of target architecture.
- Media Clients Created Solution Design and RFP for Master Data Management for STAR TV.
- Lead solution design for 3 MSO multi service operators for new business processes and improvement due to digitisation of cable bill that was passed in India.
Confidential
Senior Technical Architect
Responsibilities:
- Architecture and design consultant .
- Representing ATOS at client architecture team meetings.
- Providing solutions, assist presales teams, promote best practice, guiding delivery teams.
- Worked with SFR or Billing and CRM application blocks.
- Set up Knowledge Management for SFR.
- Central Railway CRIS mobile ticketing solution proposal creation and review with customer.
Confidential
Chief Architect (Telecoms & Billing)
Responsibilities:
- Defining the enterprise IT strategy and product roadmap for billing and telecommunications to support the business vision and strategy.
- Contributing towards the scheduling and delivery of the same.
- Defined the canonical data model for the enterprise based on TMF SID.
- Defining standards and guidelines that must be applied to ensure that solutions are consistent with the Enterprise Architecture.
- Publishing Architecture Decision Papers.
- Services / Code Inspection and Approval / Rejection
- Responsible for product & vendor evaluation/ selection.
- Maintaining relationships with major technology suppliers.
- Sunset / Retain decisions, proposed coexistence architecture, routing and high-performance architectures to support NFR.
- Supported the launched Global Cell MVNO in London.
- Introduced Process and Tools for Master Data Management (EDM+ & Tibco CIM)
- Introduce Service Registry & Repository (HP Systinet)
- Introduced Mega for documenting IT Landscape
Tools: Intec Billing, Chordiant CRM, Intermediate, Tibco Middle Ware.
Confidential
Senior Project Manager OSS-BSS
Responsibilities:
- Contributed to the intellectual property of the organization
- Performed product comparisons and published white papers and reviews.
- Responded to RFP and conducted vendor presentations.
- Involved in planning, strategizing and building up of capabilities and offerings.
- Provided consultancy to pre - sales teams.
- Managed and executed projects delivered to clients in Asia Pac (T3G & Mobitai)
- Worked with Partner Organizations to come up with mutually beneficial go to market propositions.
Confidential
Project Manager
Responsibilities:
- Delivered the project on time and within budget.
- The project was chosen as an exhibit for CMM Level 3 assessment on account of the meticulous planning, tracking & Execution, Risk Analysis, Mitigation, Metrics reporting & Process Adherence.
- Provided technical and functional guidance to the team.
- Designed the provisioning workflows and integration of workflow engine with Confidential activation manager that provisioned the products on network.
- Responsible for team appraisals and career development plan.
Confidential
Project Manager Joined as Technical Lead
Responsibilities:
- Proposal creation, Project scope detailing, client presentation and negotiation
- Project Planning, Quality Planning, Risk Planning, Staffing, Work Allocation,
- Project Execution, Client Reporting & Budget Management
- Team Mentoring, Performance Review and Appraisals
- Analysis, Design & Coding of core components
- 24X7 Production Support, Technical Trouble Shooting, Bug Fixing
- Development of Bank Deposits & Loans Module
- Development of Bank Remittances module with SWIFT & FedWire support
- Telco Leased Line Billing
Tools: IBM WebSphere 3.0, Oracle, Pro-C, Foundation, JavaScript, Servlet, JSP
Confidential
Product Manager
Responsibilities:
- Responsible for implementation, enhancements, maintenance and operation of various IT systems in the bank.
- Implementation of Ramco Marshal Pan-India PAYROLL & Fixed Assets modules.
- Design and Development of retail customer service charge module.
