SUMMARY:

• Proficient Quality Analyst and Business Analyst with 10 + years of experience in Retail, Healthcare, Banking and Financial domains.
• Experience with ASAP methodology - Scoping, Project Preparation, ECC SD implementation, Business Blue Printing, Realization, Final Preparation, Go-Live and continuous support including AS IS - TO BE.
• Good experience in creating Request for Proposals (RFP) and RFI
• Exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands of Clients.
• Proficient in web testing with smoke, functional, risk based, regression, system testing
• Good experience in developing Test Plans, Test Strategies, Test Conditions, Test Scenarios and Test Cases/Scripts
• Pega BPM: Pega 5.4, 5.5, 6.1
• Expertise in Testing HIPAA Health Insurance Portability and Accountability Act Transactions and ICD
• Over 3 years of experience on PRPC PegaRULES Process Commander as design Testing, and PRPC workflow experience
• Strong work experience with Quality Assurance Leadership with distributed teams; On / Off-Shore and third-party business vendors with a proven record for achieving successful results at various levels of testing while meeting project deadlines
• Experienced in maintaining Requirement Traceability Matrix by mapping test cases to requirement
• Capable in all cycles of Testing; from test planning to defect tracking and managing defect life cycle
• Experienced in using Test tools such as JIRA, Confidential Rational Clear Quest and HP QC (Quality Center and ALM)
• Implemented Page Object Model (POM) based on Cucumber BDD framework using Selenium Web Driver, API, Java, Junit, TestNG
• Expertise in writing and executing Test Scripts to implement Test Cases, Test Scenarios, and features for TDD (Test Driven Development), BDD (Behavior Driven Development) .
• Experience in providing the efficient locators strategy like XPath and CSS to run Selenium WebDriver script in stable condition.
• Good experience in Web service testing using SOAP UI, XML, & WSDL. Providing required input data to request XML & get the required data from response XML & use the response data from other request XML using SOAP UI.
• Experience in working with cross-functional groups, different levels of management and liaison between system users, product management and development team
• Experience in working on version control systems like GIT, Source code management client tools like Source Tree, GIT Bash
• Hands on experience on website code and website patch Deployment and deployment tools like UDeploy ( Confidential ), uRelease, GIT, Jenkins, Artifactory
• Developed bamboo Plans for Maven build, creating plan on bamboo and running them.
• Strong experience of all phases of SDLC Methodologies such as Waterfall and Agile/Scrum/Kanban
• Ability to respond critical issues in a timely and systematic manner
• Capability to handle Multi-Tasking and can work independently as well as in team environment
• Good analytical skills, easy to Adapt and willing to go an extra mile to get the work done
• Experience and knowledge of Team Foundation Server (TFS), MTM, ALM, QTP, Selenium, Jira, Test Rail, Rational Clear Quest (CQ) and Confluence for maintaining and executing Test Cases, Requirement Coverage and Defect Tracking
• Highly motivated, self-starter, organized and results oriented, can work individually and in a team with excellent interpersonal, communication and capable of adapting to new and fast changing technologies

TECHNICAL SKILLS:

Manual Testing: Black Box testing, Requirement based Testing, Preparation and Execution of test cases, System Testing, Smoke, Component, Integration, System, Regression, Risk Based, Ad-hoc, Functional, Graphical User Interface Testing, and User Acceptance Test (UAT).

Automation Testing: Web BasedSmoke, Functional, Regression

Document Creation/ Management Tools: Confluence, SharePoint

Operating Systems: Windows

Database: SQL

Other Tools: MS Office/Excel/Word, Robot Framework, Winscp, Kibana, CMDB PEGA(PRPC), Workday HCM (Core HR, Payroll, Benefits, Time Tracking

Testing Tool: Selenium2Library, QTP, QC, X: Ray, JIRA, Confidential Rational Clear Quest, SOAP UI, Postman, TestNg, Cucumber

CI Tools: Bamboo, Jenkins

Version Control: Git, GitKraken, Source Tree, SVN, Tortoise GIT

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Workday Automation Lead

Responsibilities:

• Implemented Workday Automation for Core HCM, Payroll, Benefits and Compensation
• Leading a team of 18 members globally(India, Brazil and Costa Rica)
• Provided Production support
• Fixed defects and ensured no pending tickets were in queue
• Ensuring the delivery is done within the SLA time frame limits
• Keep track of the open tickets till closure
• Hands on experience in using JIRA for handling tickets
• Assist the client in testing the Workday solution
• Worked in testing of Converted Data in Workday Tenant, Test Cases, System testing, UAT, System Integration testing and Regression testing throughout the life of Workday implementation
• Participated in business requirement work sessions, process flowcharts, project recommendations, detail design functional specifications, fit gap analysis, data mapping, upgrade Plans and Application steps
• Expert in fixing all types of issues which include implementation issues, incidents and day-to-day production access security issues, testing issues, performance issues, file transfer issues and process failure issues
• Ensure the client takes advantage of Workday best practices
• Participate in update training and other events that help share one’s product skills with other consultants
• Participate in Workday Communities to remain connected with Workday and customers
• Worked on Compensation Components and created compensation eligibility rules based on management levels, job profile and job family
• Reviewing design and build of the team members and mentor them
• Proficient in handling KT sessions to team members on application functionality

Confidential, Atlanta, Georgia

QA Lead

Responsibilities:

• Lead a team of 7 both onsite and offshore
• Created Test Plan and Test Strategy for the releases
• Started building the “Regression Suite” from the scratch and made it from 0% to 100%
• Inculcated the “QE Process” across all the team members and made sure that it is followed
• Participated in the L0 estimations and sprint planning sessions
• Lead the “Grooming” sessions from the QA end and made sure that all my team members understood the stories and the story points were allocated in an appropriate way
• Successfully delivered one of the prestigious projects “Fraud IQ” to the Verizon customer which is worth 1.98M$ and received great appreciations from Senior Leadership Team
• CTRL-M tool is used for Batch testing and prepared documentation for rest of the team members to follow the process
• As our customer is Verizon, they have their own set of rules written in the PRPC product and I used to go ahead and tweak the rules as per our requirement
• Modified the existing SAT framework by adding couple of new features like reporting and adding new scripts
• Created Jenkins jobs for VZT and made the process easy for the execution
• Delivered Migration from SAT framework to AAF BDD framework
• Lead the sprint end demos every sprint by explaining the stories that were tested and how did we achieve the deliverables
• Implemented the process of writing “Manual Test Cases” in Zephyr which is an integrated tool with Jira where we can go ahead and track all the activities for that test cycle
• Implemented the “QA Internal Stand up” call process to understand what is the progress that has been made towards the deliverables
• Shared the WSR (Weekly Status Report) to the Senior Leadership Team to demonstrate the progress made in the project and the gaps that were identified
• Conducted the Defect Triage meetings with the development team and made sure the defect is properly addressed and tracked before the UAT
• Helped the “CFT Team” (Business) by identifying the gaps in the stories and providing them the “Test Artifacts” for the validations
• Certification process towards UAT and the Artifacts shared location for the releases is being documented and published in a secured location
• Used Winscp and Putty for logs in order to understand the errors and issues
• Ran SQL queries to see the persistence of the application and to check the system events
• Had one on one meetings with all the offshore resources to understand the process gaps and make sure they were properly addressed
• Verizon application is one of the complex applications across USIS as we use 18 data sources and each data source has its own significance
• “Test Data” issue is a big-time blocker for most of the executions, so I took an alternative route in setting up the simulators to get the targets achieved on time
• “Dual Accounts” testing is one of the crucial testing that is carried out for every release as we have two sites “SITE A and SITE B” to make sure the traffic is flipped properly
• Password rotations for dual accounts through “CyberArk” agent is tested by creating a “Load Test” in SOAP UI and setup the number of threads and frequency as per our Cyber Ark SLA
• Created a road map for “Automation” of the regression suite in AAF BDD as Automated scripts were not available
• Reports were pulled through Jenkins on daily basis and the execution status was tracked in order to help the offshore team with the failures
• Lead a team of 27 members both onsite and offshore.
• Worked on security remediation and penetration testing
• Web services testing and transformation services testing is taken into consideration
• Administrated and maintained Traceability Matrix to ensure every requirement is covered by test case
• Defined the process how to use “Kibana” for SIEM logging
• Develop Test Automation Strategy for client applications as well as server/platform applications. Design Test Automation framework and develop the framework for Web applications and Web services.
• Write programs for automation of UI based Web applications using Selenium WebDriver, BDD, Cucumber, Java, TestNG, Bit Bucket, and Jenkins.
• Migrated all the customers related to MMOC, TELCO, CNU and BANKING AND LENDING applications to 5.5.6.2 successfully
• Testing strategies and Test Plans were clearly determined in order to achieve the best results
• “CyberArk” implementation and the process that needs to be followed to test by QA is defined and clearly documented in “Confluence”
• Worked on Automation frameworks Expando, SAT and AAF BDD
• Provided end-user training for all GitHub users to effectively use the tool
• Communicated, prepared & planned releases through liaising with all necessary parties to coordinate Change building, testing and implementation, in accordance with schedules
• Implement, maintain and support reliable, timely and reproducible builds for project teams
• Interact with developers and Enterprise Configuration Management Team for changes to best practices and tools to eliminate non-efficient practices and bottlenecks
• Executed Regression Test Cases using the test data and identified the results
• Performed User Acceptance testing of the application before it was deployed to production environment
• Created issues in JIRA and created Branches from Jira where the Developer can see the code in the Bit Bucket
• Participated in the lessons learned meetings after every release

Environment: Java, Selenium WebDriver, Cucumber, Load runner, Pega Rules Process Commander BPM Solution Tool TestNG, Maven, Jenkins, HP ALM, XPath, Eclipse, HTML, XML, agile, SQL, Oracle and Windows, Rest- Assured, Kibana, Jira, Postman, SoapUI, Control-M, IntelliJ IDE, CMDB, Zephyr

Confidential, Atlanta, Georgia

IT Quality Control Analyst Advisor

Responsibilities:

• Creating Test Cases, Plans and Scripts for the ICR Application. I deal with both the Inbound and Outbound flow for the cases creation
• Lead a team of 25 both onsite and offshore
• Followed Pega Guardrails and implemented in the application.
• Worked on Test Management Framework TMF and PMF Project Management Framework.
• Attend defect call which were opened Re-test and close the defects.
• Used Test Definitions, Test Executions, Dashboard, and Reports links to see different views of the various activities taking place in testing projects:
• Involved in various different testing roll outs such as Regression, Rolling Regression, UAT User Acceptance Testing, etc.
• Responsible for the testing of all new workflow configurations in Pega and the entry of process results into the internal testing application.
• Performed manual tests in case the functionality was not covered in the automated test suits.
• Writing test cases/scripts within PEGA PRPC and correct the according To the erroneous outcomes
• We currently follow the Agile Methodology and each sprint needs to be completed within 2 weeks
• The ICR Application is integrated with the GBD (Government Business Division) application and we take the decisions in GBD that reflects in ICR
• Participates in Peer reviews to ensure that all the test cases are executed as per the given timeline
• We strictly adhere to the timelines and complete all our testing before the deadlines of the sprint
• In our current Application I deal both the Inpatient and Outpatient cases where the systems are aligned to multiple MMS like WMDS, ACMP and GBD
• I participate in all the Defect Triage meetings and root cause analysis meetings for the defects
• I am involved in doing the multiple phases of testing like UAT, SIT and Regression
• Have strong hands on experience in dealing multiple projects and working on the multiple integrated systems
• Good experience in extracting the test data for test execution
• Experience in working with cross-functional groups, different levels of management and liaison between system users, product management and development team
• Established and updated software testing programs and procedures
• Executed software compatibility tests and documented the results
• Provided quality updates to project managers
• Ensured compliance with testing standards

Environment: Agile methodology, Automation and Manual Testing, Pega Rules Process Commander 5.5,6.1 BPM Solution Tool Jira, Bit Bucket, Bamboo, Confluence, Git Bash, Source Tree, Robot Framework, Selenium2Library, Eclipse IDE, Windows 7, Internet Explorer, Google Chrome, Mozilla Firefox, MS Office.

Confidential, Norfolk, Virginia

DevOps Test Engineer

Responsibilities:

• Created User Stories, Manual Test Cases and wrote automated scripts.
• Implemented DevOps in the PEGA environment.
• Tested Coded in various PRPC activities, flows, flow actions, assignments, SLA Service Level Agreement, declarative rules, correspondence templates using PRPC and Created reports i.e., summary views and list views using PRPC.
• Prepared test requirements, test plan approach document and test cases.
• Tested reports Pega out of the box functionality OOTB
• Tested all functionality of application after migrated from Pega 5.5 to 6.1.
• Used PRPC tools like Clipboard, Tracer and rules inspector to test the application rules.
• Have very good understanding of Medicare, Medicaid and claims processing.
• Documented Daily meetings, Build reports, Release Notes and many other day-today documentation and Status Reports.
• Developed bamboo Plans for Maven build, creating plan on bamboo and running them.
• Installation and configuration of bamboo, Installation and configuration of Jira/Confluence
• Created Test Strategy, Test Approach and dividing complex requirements into simple modules
• Used Maven dependency management system to deploy snapshot and release artifacts to Nexus to share artifacts across projects and environments
• Used JIRA as change management and bug tracking tool
• Provisioning GIT configuration management environment for different developer teams.
• Used Selenium WebDriver to test search results of qa-search engine
• Designed ROBOT framework with SELENIUM2LIBRARY and integrated them with the ECLIPSE IDE.
• Administrated and maintained Traceability Matrix to ensure every requirement is covered by test case
• Defined and Implemented CM and Release Management Processes, Policies and Procedures
• Provided end-user training for all GitHub users to effectively use the tool
• Maintained uDeploy and deployed the artifacts to uDeploy for release and Produces builds of products for use in testing and in production
• Communicated, prepared & planned releases through liaising with all necessary parties to coordinate Change building, testing and implementation, in accordance with schedules
• Automate the builds and deployment of JAVA projects using ANT and Bamboo
• Implement, maintain and support reliable, timely and reproducible builds for project teams
• Interact with developers and Enterprise Configuration Management Team for changes to best practices and tools to eliminate non-efficient practices and bottlenecks
• Involved in automating test cases using Selenium WebDriver with Robot Framework
• Executed Regression Test Cases using the test data and identified the results
• Performed User Acceptance testing of the application before it was deployed to production environment
• Created issues in JIRA and created Branches from Jira where the Developer can see the code in the Bit Bucket
• Participated in the lessons learned meetings after every release

Environment: Agile methodology, Automation and Manual Testing, Pega Rules Process Commander 5.5,6.1 BPM Solution Tool Jira, Bit Bucket, Bamboo, Confluence, Git Bash, Source Tree, Robot Framework, Selenium2Library, Ant, Maven, Eclipse IDE, Windows 7, Internet Explorer, Google Chrome, Mozilla Firefox, MS Office.

Confidential, Redmond, Washington

Lead Test Engineer

Responsibilities:

• Created User Stories, Manual Test Cases and wrote automated scripts.
• Documented Daily meetings, Build reports, Release Notes and many other day-today documentation and Status Reports.
• Developed bamboo Plans for Maven build, creating plan on bamboo and running them.
• Installation and configuration of bamboo, Installation and configuration of Jira/Confluence
• Created Test Strategy, Test Approach and dividing complex requirements into simple modules
• Used Maven dependency management system to deploy snapshot and release artifacts to Nexus to share artifacts across projects and environments
• Used JIRA as change management and bug tracking tool
• Provisioning GIT and SVN configuration management environment for different developer teams.
• Used Selenium WebDriver to test search results of qe-search engine
• Designed ROBOT framework with SELENIUM2LIBRARY and integrated them with the ECLIPSE IDE.
• Administrated and maintained Traceability Matrix to ensure every requirement is covered by test case
• Defined and Implemented CM and Release Management Processes, Policies and Procedures
• Provided end-user training for all GitHub users to effectively use the tool
• Maintained uDeploy and deployed the artifacts to uDeploy for release and Produces builds of products for use in testing and in production
• Communicated, prepared & planned releases through liaising with all necessary parties to coordinate Change building, testing and implementation, in accordance with schedules
• Automate the builds and deployment of JAVA projects using ANT and Bamboo
• Implement, maintain and support reliable, timely and reproducible builds for project teams
• Interact with developers and Enterprise Configuration Management Team for changes to best practices and tools to eliminate non-efficient practices and bottlenecks
• Involved in automating test cases using Selenium WebDriver with Robot Framework
• Executed Regression Test Cases using the test data and identified the results
• Performed User Acceptance testing of the application before it was deployed to production environment
• Created issues in JIRA and created Branches from Jira where the Developer can see the code in the Bit Bucket
• Participated in the lessons learned meetings after every release

Environment: Agile methodology, Automation and Manual Testing, MTM, Jira, Bit Bucket, Bamboo, SharePoint, Git Bash, Source Tree, Robot Framework, Selenium2Library, Eclipse IDE, Windows 7, Internet Explorer, Google Chrome, Mozilla Firefox, MS Office.

Confidential

Lead QA Analyst

Responsibilities:

• Involved in preparing Test Scenarios and Test Cases based on business requirement documents using Test Director
• Performed Extensive Manual Testing
• Prepared Requirement Traceability Matrix (RTM) to trace test cases to functional requirements
• Performed GUI, Adhoc, Regression testing
• Used Test Director for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status
• Interacting with the development and testing teams to improve overall quality of the software
• Analyzed the performance based on the reports generated
• Responsible for providing regular status report to the management

Environment: Agile Methodology, Quality Center, Windows, Internet Explorer, Google Chrome, MS Excel

Confidential

Quality and Business Analyst

Responsibilities:

• Participated in planning, estimation, and prioritization of development sprint activities including capacity planning, feature complexity analysis, and business needs
• Prioritized the tests on behalf of the Business and development to maximize test coverage based on the User Story priorities and project needs
• Ensure each team member is properly on-boarded and trained, mentor junior QAs
• Prepared Test Plan, High Level Scenarios, Test Cases for each Sprint User Stories, reviewed and approved Test Cases for each sprint
• Used ALM/MTM for Test Case Preparation, Execution and Defect tracking
• Created Traceability matrix by mapping Test Cases to User Stories for each sprint
• Used Fiddler the network traffic tool to monitor the network traffic on the application
• Pre-Demo User Stories to Product Owner Proxy and the team as testing completed on the User Stories
• Coordinated defect triage meetings with SIT and Automation teams and take ownership on those defects and make sure those should be fixed by Scrum dev team
• Track defect root cause and send defect report to QA Management and Project Stakeholders
• End of each sprint identify the Test Cases which are ready for regression and provided knowledge sharing to automation team with regression features to prepare Test Scripts by using Selenium
• Prepared and broadcasted Sprint closeout Reports; Test Summary Report, Sprint Success Criteria Report and Defect Report to the QA Management
• Worked on Confidential applications: BOSS (Branch Operation Service System), Routing and Scheduling (R&S) and HRIS (Human Resource Information Systems) involved in all the Sprint ceremonies; Sprint Concept, Planning, Daily Standups, Demos and Retrospective meetings
• After committing the User Stories/ Cases for each sprint, provide detailed testing tasks, key assumptions, and effort estimates and assign tasks to other QAs as working with
• Prepared Test Plan, Test Cases and performed Peer Review on other QA’s Test Cases to ensure all the requirements are translated into testable Test Cases without gaps
• Followed 3-Amigo process to walkthrough Test Plan and Test Cases with BA/DEV/QAs
• Proactively worked with PMs, BAs, Devs, SM and QA Manager regarding application features being developed and ensure developed applications should meet the business expectations
• Provided Automation QA with detailed Descriptions and Test Cases for each Sprint User Stories/Cases
• Performed Component, Integration, System, Functional and Regression Testing for each Sprint/Release and report defects to the team as found and perform Regression after defect fixes
• Communicated QA status to team on daily basis and providing QA Audit document at the end of each sprint

Environment: Agile/Scrum methodology, TFS, MTM, C# .Net, SQL Server, JavaScript, CSS, HTML, IE, Google Chrome, Google Virtual Routing Manger, MS Word, Excel