SUMMARY

• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, and APEX.
• Strong Knowledge about Sales cloud, Service cloud, Community Market Configuration, and Customization and good understanding with Client/Server architecture, Object oriented design techniques and web application design.
• In - depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Experience in security and sharing model, SSO, Salesforce Configuration, desktop/mobile integrations.
• Expertise in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience using Salesforce.com Administration, Creating Roles, profiles, Page layouts.
• Worked on the designing of the custom objects, custom fields, role-based page layout, Custom tabs, Custom reports, Custom folders, report extraction to various formats, design of visual force pages, Snapshots and dashboards.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs and strong understanding with Force.com MVC Structure.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in integrating SFDC with Legacy applications (SAP, ACT) using Web Services API.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and Omni script, JavaScript.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Proficient in using tools like Force.com IDE on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
• Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.
• Configured the Mule process for fetching the data from topic and makes web service calls to the middle tier Mule ESB for processing. Worked on MULE API manager and RAML (RESTful API modeling Language).
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Created and map fields between Salesforce and Pardot. Help strategize and implement Pardot best practices across various departments and process flows.
• Experience of delivering working end to end solutions using Pardot and Salesforce Sales Cloud.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, SMS, Open CTI integration with CIC 4.0 and Salesforce CRM application

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions.

Programming Languages: Java, C#, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, Java script, CSS, jQuery, Omni-script Shell, Ruby, Python

Web Services: SOAP/REST API

Databases: MYSQL, Oracle9i, Oracle 10g, Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential - Florida

Salesforce Lightning Developer

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers on Force.com for various functional needs in the application and experienced in creating lighting pages inside lighting Community builder
• Triggered interface events by user interactions, which includes Lightning Component framework and Also involved in building Lightning Components using the aura framework.
• Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in the Salesforce1 mobile platform to make Lightning application to mobile
• Created Lightning page with some customizations based on the components used and created the Lightning app.
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on salesforce Lightning components for building customized components replacing the existing ones and embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on to prioritize tasks across all their patients’ needs with health cloud.
• Mapped personal and professional caregiver networks with salesforce health cloud.
• Used health cloud to integrate data from EHRs, wearable’s and more
• Used Health cloud packages to convert lead records to patient records and also installed risk stratification package to make admins view dashboards of Confidential -risk patients.
• Mapped clinical data from EHR to health cloud objects and fields that hold patient and engagement data.
• Imported Historical medical information associated with patients to health cloud through custom integration and created patient job flow.
• Created custom health cloud console to align with how organization works with patients
• Also Implemented Health Cloud data model by using Schema Builder. Schema Builder provides details, such as the field values, required fields, and how objects are related, by displaying
• Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions.
• Experienced health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations and Localization limitations lookup and master-detail relationships
• Experienced Salesforce health cloud data model. Creating roles for care team members.
• Captured and Analyzed Pardot and associated technology requirements which can be quickly delivered using Agile delivery processes and tooling
• Created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields
• Created validation rules for performing data validations depending on the user’s profile and their record type.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created REST API using RAML and developed flows using APIKIT Router.
• Created SOAP and REST based service interfaces using Mule ESB Any point Platform and delivered fast, reliable, and scalable integration API codes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports.
• Worked on the AppExchange application “Process Composer” - to build and automate simple or complex repetitive process.
• Added geographical redundancy to the computing needs in order to track the customer location using community cloud
• Used Community cloud in order to perform computing types of application massive data simulations with data rich, real time visualization

Environment: Salesforce.com Platform, Apex Language, Lightning, Data Loader, Apttus CPQ, HTML, omni script Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Created different profiles and setup the permissions based on the roles in the organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom-build lightning components
• Created server-side controllers to meet the business requirement. Experienced in migrating the standard and custom objects in standard experience to lighting experience
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application with lightning.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Expertise in working with Cisco CTIOS and CTI Server platform.
• Worked on Salesforce Lightning components for building customized components replacing the existing ones
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used GIT for version controlling system and used source tree as an UI to perform the code push/push operations
• Used Sublime, Mavens mate, GIT, force.com migration tool and Jenkins combination along with Ant script to develop code, maintain the versioning, and moving code around the environments
• Enhanced in Communities by adding new fields, field sets by using salesforce.com
• Hands on experience on Inbound and Outbound integration of salesforce with external systems by developing custom apex SOAP, RESTFUL classes for inbound class and written Apex Callout for invoking outbound application
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Community cloud to build deeper relationship with customers to provide better services through online
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems
• Wave analytics also helped the sales manager to take immediate action by creating a campaign and dive in deep the data for quick decision making.
• Designed Workflow rules Approval process and its associated actions like time triggered tasks, email alerts field updates to implement the business logic.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Integrated external systems like record settler data, Dodge MDS, People Soft into Salesforce.com primarily used the partner and enterprise WSDL’S with J2EE technology
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP -based web services.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Performed Apex Callouts from salesforce to the same external system to get tracking information an order
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products
• Experience configure price quote ( CPQ ) app such as Zuora.
• Understand the requirement for designing the BI Architecture and ETL.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Used the force.com IDE (Eclipse) for development and code promotion.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Experience in using Data loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, Automatic Case generation and their escalation to call center representative and generated emails alerts for quick issue resolution
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Developed several Triggers, Apex Classes and Visual force Pages as a part of a application development
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Master-Detail and Lookup relationships on Standard and custom objects and defined junction objects to establish connectivity among objects.
• Written Batch Apex to handle unprogressed opportunities.
• Implemented field level security along with the page layouts to control access to certain fields.
• Maintained version control using GITHUB along with auto rabbit to manage all the deployment
• Audited, uncovered and resolved data integrity issues with legacy systems
• Involved in developing tests for custom apex code.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica On demand.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica On demand.
• Involved in establishing and maintaining the change control processes for multiple sandbox environments.
• Developed and performed training for the sales staff on the use of the system.

Environment: Apex, Force.com, Triggers, API integration, Workflow & Approvals, Salesforce.com Platform, Web Services, HTML, CSS3, SQL, PL/SQL, JavaScript, JQuery, Oracle, SOAP UI, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Apttus CPQ and Web Service integration, Metadata API, Saas/PaaS.