Configuration Analyst/Tech Leads Team Resume

SUMMARY

Experienced Manager in change, configuration and release management, risk, governance and production application support with over 15 years of experience. Possess a keen and strong attention to detail, critical thinker/problem solver and an articulate communicator.

PROFESSIONAL EXPERIENCE

Confidential

Configuration Analyst/Tech Leads Team

Responsibilities:

Utilize Agile, SDLC and Kanban methodology; VersionOne/TFS and HP ALM to manage software lifecycle
Conduct migrations within Confidential LoanSphere, work with Data Base Admins (DBA) and utilize CA Harvest SCM, liaison with Confidential for migrations/bugs/fixes and code releases, utilize IBM MAXIMO
Meet with Stakeholders, Change Advisory Board (CAB), Release and Change Management to review sprints, vendor code, break/fix and variable release timelines

Confidential

VP, Business Consultant, Technical Delivery Lead

Responsibilities:

Application Manager of the #1 ranked, online liquidity and investment portfolio management and order entry tool called CashPro Invest (CPI) that facilitates global, multi - million dollar investments daily
Within CPI, managed the functionality of services such as certificates of deposit, information and research services, stayed abreast of market intelligence, repurchase agreements and federal funds, among others. U.S. dollar denominated money-market mutual funds, stayed abreast of trading files in real-time
Managed a SaaS web-based application called electronic bank account management (eBAM) which enables the electronic management of legal entities, bank accounts and signatories
Successfully led the migration from B2B, FTP to B2Bi via SFTP between the bank and the vendor for CPI
Work daily with key stakeholders, Project Managers (PM), developers, testers, vendors, IT, enterprise architectures, vendor managers, auditors, business continuity team and technology managers to ensure requirements and release plans (scheduled and adhoc) are in sync with the test plans, release schedules and business needs; participated in annual DR testing to meet RPO and RTO objectives
Assist application teams in identifying system and production issues; resolve business process inquires
Liaise with stakeholders and vendors to plan client migration from legacy systems via Six Sigma methodology, elicit requirements, gap analysis; mitigate production issues while facilitating communication across all lines of business both verbally and via chatalyst/Microsoft Office Communicator/Cisco’s WebEx
Responsible for tracking issues and defects via IBM MAXIMO/BMC ITSM Remedy, JIRA and HP Quality Center
Lead change/release management by ensuring all changes were non-impactful to other applications and assets (via configuration items in Remedy/CMDB) as to not conflict or risk other releases or assets
Renew Symantex SSL certs via Venafi for the User Acceptance Testing (UAT) and Production environments, maintain internal systems of record for multiple deliverables, maintain team sharepoint site, update and modify flowcharts, project charters and control documents; manage annual vendor deliverables and bank mandates, including internal and external audits through remediation of any findings

Confidential

Business Analyst

Responsibilities:

Served as the liaison for the on-boarding and approval process with the Federal Deposit Insurance Corporation’s (FDIC) $491 million dollar valued, co-investor partnership for foreclosed loans/loss mitigation
Utilized Microsoft’s Visio, Access, SharePoint, Word, Excel and TFS (Team Foundation Server)
Wrote and maintained business requirements, rules, procedures; performed gap analysis, GUI mock-ups via Snag-It and provided mapping
Maintained database, wrote and test UAT and provided functional specs, quality control, SIT testing and supported LOS Encompass 360 Bankers Edition (Ellie Mae)
Responded to internal, enterprise wide Service Requests
Reported to executive management, stakeholders, department heads and vendors
Utilized HP Quality Center (HP QC) v10.0 to track and log software defects
Supported proprietary SBX software via alpha/beta testing, systems integration testing (SIT)/UAT/Regression testing, defect tracking, and internal/external customer support

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