Team Lead Business Analysis Resume

TECHNICAL SKILLS:

SOFTWARE : Lawson ERP Software, Query Tools (Hyperion, Brio, CRM Siebel, QMF), MS Excel, MS Access, AutoCAD 2002&2004, IBM WebSphere, Integrated Comprehensive Banking System(ICBS), Database (DB2, Oracle and MySQL), Internet Information Services ( IIS), MS Active Directory, IBM Tivoli Directory Server, HTML, Infor SaaS Products (HR Onboarding, Case Management, Total Rewards, Knowledgebase Portal).

OPERATING SYSTEM: OS/390, OS/400 (I - SERIES/AS400), UNIX (AIX), Windows

WORK EXPERIENCE:

Team Lead Business Analysis

Confidential

Responsibilities:

In charge of Overall Project Management, Implementation, and Coordination for Infor SaaS Service Delivery Projects
Provide Team Management (Leadership, Individual Performance, Evaluation, Mentoring, and Training), Create Processes and Documentations, and Handle Client Issues & Escalation.

Senior Business Consultant

Confidential

Responsibilities:

Perform Project Management, Administration, Implementation, and Coordination for Infor SaaS Service Delivery Projects, Performs Business Data Requirements/Gathering, perform Software Configuration and Setup, Provide Client Support and Handle Client Escalations, Infor SaaS Product Expert, and Create Processes and Documentations

Customer Success Manager

Confidential

Responsibilities:

In charge of Client Management, Client Relationship, Provide Support, Perform Maintenance on Infor SaaS Applications, Contract Renewal, Project Coordination, Change Management, and Create Processes and Documentations

Technical Support Engineer

Confidential

Responsibilities:

Provide ERP Application and Technical Support, Product Testing and Analysis, Customer Support, Issue and Bug Management, Lawson ERP Product Administration, SME for Lawson ERP Application installed in an AS400 or I - series platform

Database Marketing Strategist

Confidential

Responsibilities:

Marketing Support, Marketing Intelligence, Data Extraction and Mining, Marketing Campaign, ETL (Extract, Transform, Load Data Process) using QMF, Brio and MS Access, Data Manipulation using MS Excel, Smart Script Development, Process and Documentations

Data Center Officer

Confidential

Responsibilities:

Helpdesk, Troubleshooting, Data Center Management and Administration, Technical Support, Backup Tape Management, Online Job Monitoring, Data Center Coordination. AS400 operation and Administration.

Computer Operator (IBM Mainframe)

Confidential

Responsibilities:

Helpdesk, Troubleshooting, Data Center Management and Administration, Technical Support, Backup Tape Management, Online Job Monitoring, Data Center Coordination

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