PROFESSIONAL SUMMARY:

Highly skilled software professional around 15+ years of experience in the IT industry. Background includes delivering technical, performance solutions and testing around Confidential Sterling Multi - Channel Fulfillment Solution and WebSphere Commerce product suites, Nortel Networks products like Core Billing Manager and SuperNode Billing Manager. Expertise in providing patch solutions to Nortel Wireline and Wireless products. Extensive experience with Confidential Smarter Commerce, Sterling Upgrade (Order Management System, Sterling Call Center, Sterling Store, Sterling Mobile applications, Sterling Web Call Center and Web Store), providing solutions, installation, implementation, customization, performance testing, tuning, capacity planning, product localization, builds and deployments.

SKILL:

Smarter Commerce Suite: Sterling Multi-Channel Selling and Fulfillment Suite, WebSphere Commerce Integration, Call Center for Commerce and Web Store, Sterling Store Associate Mobile, Sterling Order Management Administrator Mobile, Sterling Field Sales Mobile, Sterling Call Center, Sterling Store

Application Servers: Jboss 5.x/6.x, WebLogic 10g/12c, WebSphere 7/8.5, Tomcat

Container Technologies: Docker

Database: Oracle 9/11g/12c, DB2 10.5, SQL Server, Cassandra, SQLite,Mongodb

Network Protocols: SMTP, SNMP, ICMP, TCP/IP, FTP, TELNET, NIS, LDAP, UDP

Operating Systems: Sun Solaris, AIX, Linux, Windows

Programming Languages: Java/J2EE, C, C++, XML, WebServices (REST,SOAP),Golang

Scripting Languages: Shell, PERL Scripting, JavaScript, ReactJS, PowerShell, Python,Groovy

Tools: / Packages Kafka,Splunk, SoapUI, HazelCast, Jenkins, Selenium WebDriver, MATLAB,AWS,GCPSpring MVC, Spring Boot, Spring Cloud, Eclipse,JMS/MQ,JMS queues, HP Quality Center,IDCE,JIRA, vSphereVMware Player, Remedy, Nexus,Flyway,Clarify, RQM, Rational Team Concert, Control - M, DynaTrace

Version Controllers: GIT, ClearCase, Continuous, Revision Controlling System

PROFESSIONAL EXPERIENCE:

Confidential

Software Consultant

Responsibilities:

• Migrating the Tibco OMS related functionalities to Spring Boot application and to use Kafka as message transporter from external system for the order line status like Picked and Nil Picked.
• Involved in item depreciation in Sterling Commerce and completely depends on Walmart in-built CatalogService application for the item related info.
• Enhanced the CatalogService api to expose more attributes related to sku id.
• Propagated theTibco Shipment staged status logic to Sterling OMS to transform the payload into OMS readable format.
• Analyzing the release and order holds agents to cut down the time along with the remorse period and improve the overall performance of the agents.
• Analyzed and fixed the bugs reported in production.
• Participated in production release deployments bi-weekly to validate the new functionalities deployed.
• Converting Tibco OMS related functionalities into micro- service based applications.

Confidential

Technical Lead & Developer

Responsibilities:

• Involved in Store Platform Services (SPS) as a new product to replace Sterling OMS gradually.
• Developing API’s for online sales and offline returns to process SPS transaction on OMS side
• Developed the scripts to package the SPS software and deploy in the registers.
• Developed Flyway and SQLite setup on registers to store transactions temporary before syncing to OMS.
• Externalized Sterling Store order audits generated in In-Store either to external systems.
• O-server auth introduced on the In-Store side which will be helpful when the store wan down and also controls un-authorized users access to Store.
• Redesigned Toshiba datapump functionality with Sterling agent framework using Oracle Ranking and partition features to extract millions of records from Corp and import to all In-stores databases in less than 20 min.
• Redesigned and implemented In-Store transaction syncing mechanism from In-Store to Corp (Edge functionality) with agent framework to achieve 2 min goal to reach to all down streams.
• Purge agents re-written to purge from partition tables and primary tables after a certain period of days.
• Enhanced the store and registers business date logic for Thanksgiving days to be on the same date.
• Auto-correction the business dates for both store and registers during the start of the day was introduced.
• Worked on Point of Commerce (POC) bug fixes and enhancements.
• Contribute to the technical design and implementation of our CI/CD (continuous integration, continuous deployment) pipelines, including coding support.
• Experience in design and development of processes and associated scripts/tools for automated OMS build, testing and deployment of the artifacts to various environments.
• Involved in Sterling Edge solution rolled out to 1162 Stores with a complete automation framework .
• Developed many standalone utilities to monitor the system and also exposed OMS services to call from Jenkins job to correct the generic store issues noticed on a daily basis.
• Extended OOB tables and also created custom tables to enhance the product functionalities.
• Provided immediate solutions or temp fixes to all high severity and high priorities production issues faced by customers for the existing functionalities.
• Involved in Dockerization of Sterling OMS application proof of concept with Jboss
• Performed the nearly ZERO downtime approach upgrade during business hours.
• Analyzed the Confidential ’s 9.3 and 9.2.1 Sterling OMS customization before performing the upgrade.
• Business impact analysis with thirdparty systems during Sterling OMS upgrade.
• Finalized the 9.5 upgrade stack like OS Linux 7.2, Oracle 12c, Weblogic 12c, JDK .8 and MQ8.
• Performed POCs for the 9.3 (GIV), 9.2.1 OMS (Foundation), Sterling Web Store 9.3 to 9.5 release.
• Extracting, Deploying and Resolving Configuration Deployment Toolkit (Sterling CDT).
• Providing support in troubleshooting / investigations pertaining to the order management systems
• Performed Sterling Store Inventory Management (SIM) 9.2.1 to 9.3 upgrade.
• Demonstrated customer facing skills, with the ability to communicate effectively to business and technical audiences.
• Fixing the functional issues due to upgrades related to XML, XSD, SOAP and REST services.
• Streamlined the DevOps process for Sterling OMS. Created OMS artifacts and uploaded into Nexus.
• Resolved deployment issues related to application servers, database, queues etc
• Worked with DevOps team to set up automated build and deployment of upgraded releases to all environments and Production.
• Coordinate with other team members of the team (inter and intra company) to define and drive technical strategy and architectural direction for the eCommerce platform.
• Contribute and work hands on in all spheres of a project right from conceptualization, requirement gathering, fit gap analysis, design, and development to production implementation, deployment and support.
• Worked with other teams to upgrade the thirdparty components like MQ, OS, Application server and database.

Confidential

Sr Software Consultant

Responsibilities:

• Developed the REST API’s to exchange information between Yantriks Inventory HUB and Sterling.
• To understand and meet business needs, review and recommend specialized technical design.
• Involved in HLD and LLD reviews
• Developed logging framework for YIH (Yantriks Inventory HUB).
• Developed Sterling Agents to compare the items supply and demand in both applications.
• Resolving deployment issues related to application servers.
• Contributed to YIH and Sterling OMS API design to integrate each other.
• Setup done for SOAPUI and Jenkins integration to have CICD (Continuous Integration and Continuous Development).
• Created SOAPUI framework for YIH automation.
• Hosting the application in AWS cloud.
• Acted as SCRUM master for product development.
• Functional requirements gathering to map Sterling and Yantriks and also as an adviser for feature development of the product.

Confidential

Consultant

Responsibilities:

• Involved in HLD review.
• Debugging and fixing the issues and working on defect fixes.
• Resolving deployment issues related to application servers.
• Involved in UI appearance changes.
• Prepared the XML for the API inputs to test the functionality.
• Trained resources on product and domain whenever necessary and conducted product guides review.
• Analyzed, reviewed and assessed user requirements, specifications and models for testability.
• Be available to support Sterling and consultant on integration points after hours as necessary

Confidential

Techno-Functional Analyst

Responsibilities:

• Performed Sterling Order Management System and COM/SOM customization defects fixing in Java.
• Taken the complete ownership of Sterling Upgrade POC, successfully performed from Sterling 8.5v to Sterling 9.3/9.4v with the Confidential ’s custom code and then kick started the actual upgrade plan to go on live after a few months.
• Prepared Sterling OMS and Call Center applications upgrade plan from Sterling 8.5 to 9.4 version.
• Provided Sterling upgrade analysis plan to minimize the risk before going to live.
• Analyzed the Oracle database changes (tables, columns etc ) before and after upgrade.
• Guided the team on product functionalities and its limitations and few demos on Upgrade process.
• Sterling products (SMCFS, COM and SOM) installations and deployment setup on WebLogic 12c and WebSphere 8.5.5.6 application servers.
• Installation and administration of WebSphere 8.5.5.6 on AIX and Window environments.
• Configuring and troubleshooting WAS and WebLogic environments issues related to product.
• Participate in requirements gathering discussions with business IT teams and other application teams.
• Performance improvements done to the scheduling rule and agent used by the product.
• Execute and document Proof of Concept (POC) activities in order to understand the behavior of Confidential Sterling Order Management to fit the business case solution.
• Supports systems integration testing (SIT) and user acceptance testing (UAT)
• Serve as Techno-Functional Lead for the application and components in Confidential Sterling Order Management. Dive the whole implementation process.
• Interact with client business team, management team and other stakeholders and aptly demonstrate OMS capability of the team
• Managed integration challenges between Sterling and other applications.
• Contribute and work hands on in all spheres of Sterling Order Management project right from conceptualization, requirement gathering, fit gap analysis, design, and development to production implementation and support.
• To understand and meet business needs, review and recommend specialized technical design. Translate business needs and product vision to robust solutions.
• Coordinate Work with members of the team (inter and intra company) to define and drive technical strategy and architectural direction for the eCommerce platform.
• Perform high-level and detailed design activities, including implementation, change requests, production support, and enhancements.
• Help analyze, troubleshoot, and tune Sterling Commerce. Work closely with the Infrastructure team to solve performance and production issues and provide permanent solutions.
• Implemented the response timer for each screen load in SOM to narrow performance bottleneck issues.
• Provided functional choices to meet business needs, leading successful system implementations and displaying strong technical and communications skills.
• Take the technical lead on Sterling Distributed Order Management, Selling and Fulfillment system development, configuration changes, customization, modification and tuning projects.
• Explored Promising server and Sterling Business Centre application to replace the inhouse applications.
• Participate in test planning, and collaborate with QM Team to ensure that the application is tested and operating as per the business requirements.
• Analyzed the military promotions business flow in the product to improve in next upcoming features.
• Troubleshoot and triage issues including missing queues, missing configuration files, and configuring XML stubs for system responses.

Confidential

Software Developer

Responsibilities:

• Acted as a SME for WebSphere Commerce integration with Confidential Call Center for Commerce
• Implemented custom logic using Java User Exits and Services to verify the product functionality.
• Participated in functional behavior and UI appearance design discussions on Web Call Center and Web Store applications for best customer experience.
• Participate in technical architecture design. Make recommendations that improve efficiency, minimize cost and support future business growth plans.
• Owned a few modules screens like Add items, Fulfillment Summary, Gift Service, Customer, Unpack, Store Pickup (BOPUS), Shipping UI appearance and functional flow behaviors.
• Acted as a SME for product localization (13 languages) and supported globalization for a few products.
• Provided tool design and implementation for installation and product configuration setup.
• Assignments allocation to team members and tracked progress.
• Proficient with full life cycle development methodologies (e.g. Agile/Scrum)
• Performed application server setup, product installation and configuration for the team.
• Worked on Proof of Concept (POC) Sterling OMS with other products such as Tealeaf.
• Performed functional testing of the user stories dropped during the sprints.
• Created and deployed VM's and configured the messaging queues (JMS/MQ).
• Responsible for product verification, bug fix testing, and defect reporting.
• Automated the InfosphereUI functionalities using Selenium Webdriver.
• Implemented SOAP services for WebSphere and OMS integration for pull cart.
• Hosted the Web Store Beta release for customers to explore and experience the product.
• Performed upgrades from lower release to higher releases and resolved the upgrade issues.
• Database installation and setting up for the Sterling product.
• Debugged and fixed WebLogic, Jboss and WebSphere application server’s issues.
• Performed product migration drop-to-drop support and resolved the issues that came across.
• Analyzed customer defects and verified them in the current release.
• Supported the other teams on WebSphere Commerce Web Call Center integration.
• Implemented custom logic using Java User Exits and Services to verify the product functionality.
• Configured Sterling Selling and Fulfillment Foundation, Orders, Items or Products and Pricing.
• Customized and extended the OOB application using extensibility workbench to implement and test common test scenarios.
• Analyzed business and technical requirements received from the Product Management Team.
• Participated in high-level design reviews and brought out the pros and cons.
• Acted as the SME for the verification of products in iPhone, iPod, iPad and Samsung Tab latest versions.
• Visited partner companies for presentations on the latest product features and capabilities.
• Gave in-house presentations after every release to enable other teams to know of the new feature available in the product.
• Trained resources on product and domain whenever necessary and conducted product guides review.
• Be available to support Sterling and consult on integration points after hours as necessary.
• Completed product localization and testing for nine (9) languages to support global.
• Tested bug fixes and reported defects.
• Recertified COM and SOM products for Gemini release.
• Installed and upgraded the product.
• Built and deployed the ear on applications such as Jboss, WebLogic and WebSphere.
• Resolved deployment issues with application servers.
• Involved in UI appearance changes.
• Implemented the User Exists exposed by the product.
• Prepared the XML for the API inputs to test the functionality.
• Conducted product guide review.
• Worked on defect triaging and resolution.
• Analyzed logs to determine API behavior and made appropriate recommendations based on observations
• Completed product localization and testing for nine (9) languages to support global.
• Fixed localization issues.
• Tested bug fixes and reported defects.
• Re-certified SIM product for 9.1 releases.
• Installed and upgraded the product.
• Conducted product guide review.
• Performed product re- for 9.1, 9.2 and 9.3 release.
• Completed product installations (command and GUI modes).
• Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.
• Made UI design changes.
• Tested the new features included in this release.
• Conduced product guide review.
• Supported installation and setup for A&F customers.
• Involved in product functional behavior and UI appearance discussions for iPhone apps.
• Performed product re- for 9.1 and 9.2 releases.
• Completed product installations (command and GUI modes).
• Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.
• Conduced product guide review.
• Performed product re- for 9.1 and 9.2 release
• Completed product installations (command and GUI modes).
• Performed bug fixes testing and defects reporting on iPhone, iPod and iPad latest versions.

Confidential

Project Lead

Responsibilities:

• Interacted with clients to discuss progress updates, assign features and tasks for the team members, moderate the reviews, and provide mentoring.
• Developed automated tools using PERL/Shell script and Java.
• Investigated the issues faced by the customer at the site.
• Performed quality checks according to specified guidelines.
• Reviewed and contributed to test plans.
• Analyzed, reviewed and assessed user requirements, specifications and models for testability.
• Prepared and executed complex routing functional test cases.
• Implemented tests on all test levels, executed and logged the tests, evaluated the results and documented the deviations from expected results.
• Measured performance of components and systems.
• Developed a tool in PERL to test complex routing modules.

Confidential

Project Lead

Responsibilities:

• Responsible for design review, coding in C++ and unit testing.
• Worked as Senior Software Engineer and Project Lead for a team of 10.
• Performed various critical patches functionality testing to meet the deadline.
• Involved in backup and restore operations of CBM products
• Resolved problems for the patching issues in Shell and C++.
• Dogged determination to produce the best quality patch.
• Provided estimates for the fast feature patch propping activities to lower releases in C++ and Shell.
• Worked on sustenance and enhancement activities.
• Communicated effectively within the Test Team, and supported to define and clarify the requirements.
• Investigated product issues faced by the customer at the site.
• Worked on XML configuration support feature for Core and Billing Manager application.
• Gained knowledge of FCAPS, Telecom Billing, Lawful Intercept, EMS, Wireline and Wireless.
• Developed problem solving skills and testing experience in complex business issues related to Corrective Content Solutions.
• Prepared, reviewed and executed test cases for patches.
• Enhanced and modified patch automation tool for CBM using Perl script.
• Involved in Webpage design for requesting the patch and found workarounds for blocking test issues.
• Prepared checklists and workflow rules for documents.
• Prepared test summary reports based on the information gathered during testing.
• Involved in HLD review and pre/post patching scripts in Shell.
• Responsible for design review, coding in C++ and unit testing.
• Involved in HLD review and pre/post patching scripts in Shell.
• Ensure that patch backs the feature code in C++ to lower release and fix the issues that come across.
• Involved in backup and restore operations of SDM.
• Involved in functionality testing, logging defects and preparing the release notes for the patch.
• Worked on migration activities from RCS to ClearCase.
• Coordinated onsite and offshore teams and assigned work to the team members.
• Attended defect tracking meetings with Developers and Functional Team to ensure issues were resolved.
• Involved in patch quality checks and Validated the functionality test cases.
• Reviewed and assisted GNPS Team in preparing the release notes, test plans and functionality testing.

Confidential

Software Engineer

Responsibilities:

• Involved in R&D work on a USSD transmission module.
• Involved in design changes and coding the modules.
• Preparedand executed the test plan.
• Involved in the design of GUI and implemented new features in VC++.
• Responsible for development work and bug fixing.
• Remodeled GUI as per modification of design and tested for different validation reports.
• Prepared the SQL queries to fetch the data from Oracle database.
• Involved in bug fixing and converted manual interface to automatic.
• Responsible for designing GUI as per client requirement.
• Installed the product and performed end-to-end testing.
• Provided customer support for the queries and issues that came across on product usage.