SUMMARY

• Over 10+ years of experience in the field of Information Technology with8+ years of experience inSalesforce.com CRM platform as Developer/Administrator.
• Certified in Platform Developer 1 and Salesforce Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), and project life cycle processes.
• Experience in implementation & Integration of Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Web Service, Visualforce Pages, Visualforce Components, lightning components,SLDS for layouts, Custom Tabs, Reports, Reporting Snapshots and Dashboards.
• Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expertise in developing Apex Controllers and Triggers on Force.com platform to customize application according to the functional needs.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Apex Data Loader.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Extensive experience on working with custom objects, custom fields, Pick - list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
• Experience in using Developer Console for checking SOQL Queries and checking code snippets.
• Experience in using Force.com Web services API for implementing web services (REST) in the application for access to data from different Applications.
• Experience in migrating data with Migration Tools (Apex Data Loader /Import Wizards) into Salesforce CRM.
• Extensive experience in customizations, configurations and integrations in Sales Cloud, Service Cloud, Communities.
• Hands on experience in developing SFDC applications by embedding technologies such as HTML, JavaScript, and CSS.
• Excellent experience in using Oracle, SQL Server and SQL databases and familiar with Stored procedures, Triggers and Functions using PL/SQL.
• Experience in working with Agile/Scrum environment, Iterative Software development methodologies.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce.com: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components), Apex Web Services, Apex Data Loader, Force.com Explorer, Dashboards, Reports, Analytic Snapshots Custom Objects, Force.com Eclipse IDE Plug-in

Languages: C, JAVA, APEX

Web Technologies: JAVA SCRIPT, HTML, CSS5, XML, Visual Force

Database: MySQL, SQL Server, Oracle 10g /11g, PL/SQL.

Operating Systems: LINUX, Windows Variants

Tools: Eclipse, Force.com IDE, Apex Data Loader, ALM, version one, Gearset, clickdeploy,Jira,confluence

PROFESSIONAL EXPERIENCE

Confidential

Senior Salesforce Developer

Responsibilities:

• Develop the enhancements of the existing functionality using apex code, schedule apex,assignment rules.
• Perform the code review of other developers using bitbucket, source tree to check the coding standards and approve them and maintain version control of metadata
• Configured the communities to work with the form assembly tool to develop a new application process for students.
• Worked with salesforce to resolve problem issues while implementing form assembly framework in communities.
• Developed lightning components, controllers, lightning pages in communities to redirect students to form assembly view.
• Implemented home page in communities using lightning:datatable to display applications of logged in user
• Implemented lightning:menuitem in datatable to display multiple drop down buttons.
• Configured permission sets, workflow rules, Process Builders, profiles, Assignment Rules, case Auto response rules, Case Escalation rules, Queues, Flows, Users, Layouts
• Developed application for case managements for HR\
• Perform Data Migration like insert, update, and bulk import or export of data using Jitterbit
• Worked on Profiles and permission sets to better manage case management for HR application.
• Developed flows for case management and in communities
• Analyzed design solutions and create user stories accordingly
• Deploy the code to sandboxes using click deploy tool and run the build

Confidential, Charlottesville, VA

Senior Salesforce Developer/ Scrum Master

Responsibilities:

• Organize PI planning sessions, stand up meetings daily, retrospective meetings each sprint, scrum of scrums weekly.
• Involved in capacity planning, prioritizing user stories,and resolve blockers for team from stake holders.
• Developed functionalities in salesforce migrating from Sibel system
• Customized implementation of ISO codes for state and countries wrt. to Contact Society Integration.
• Configured On Demand Email-to-Case and Web-to-Case
• Customized functionalities around Lead, Contact, Accounts objects using SOQL and SOSL to support CFA Societies
• Customized implementation for integration of Membership application to support CFA societies.
• Customized sharing implementation using public groups and assign permission set groups for Memberships in accordance to users
• Create and modify contract templates using Apttus CLM
• Worked on approval process for automated process using Apttus CLM
• Responsible for Documenting Account and Contract processes across different Vendor for Apttus CLM
• Worked on Master Data Management implementation which involves integrating multiple systems to pass Accounts and Contacts data.
• Worked on lightning components, SLDS for layout on components, configure community template, navigation menu, menu Items, user profile menu, content Management
• Implemented URL redirects using avonni creator for lightning components
• Configured and Customized Salesforce Communities
• Developed and worked on enhancements using Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality to avoid governor limits.
• Configured Omni-Channel routing for five Case channel routings: Email, Web, Social, Live Chat and Live Message
• Worked on Salesforce integration with Microsoft Azure
• Worked on Visualforce Pages, Controllers, Apex Classes & Triggers, custom components, custom settings, custom labels & sidebar components
• Providing technical assistance to offshore on design, development and testing of the code changes
• Deployed metadata components between sandbox environments using Gear set deployment tool for continuous deployment and version control of metadata using azure devops server
• Involved to process data from external system to perform data migration using data loader tool
• Developed Reports and Dashboards for agents and supervisors