PROFESSIONAL SUMMARY:

• Over 7 plus years of experience in IT industry including more than 4 + years of experience as Salesforce CRM Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Experience using Salesforce Lightning UI. Created Components and Apps in Salesforce lightning.
• 4 + years of experience as a Salesforce Administrator.
• Experience working efficiently with cross - functional teams for process streamlining.
• Excellent problem-solving skills with attention to detail, exceeding quality requirements and management skillset for overall improvement in productivity.
• Worked with different Salesforce platforms and sandboxes.
• Possess a comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.
• Created fields, Page layouts, Custom Formula fields, Custom Objects and Process Builders and flows in the orgs.
• Performed deployments using tools like change sets.
• Extensive knowledge of Salesforce.com implementation on Sales and Service Platforms such as setting up orgs and refreshing sandboxes, segregating apps based on platforms.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types.
• Worked on reporting tools for Business users and stakeholders; involved in creating reports and dashboards.
• Experience in automations for the business process using Workflow Rules, Approval Process and Auto-Response Rules.
• Implementation of Salesforce Security Controls like Field-level security and Organization-wide Defaults, creating Profiles, Queues, setting up role-hierarchy, company profile and writing the Sharing-Rules as per the requirements.
• Good knowledge on Salesforce tools such as Workbench and Apex Data Loader.
• Worked with Salesforce tools to perform the Data Migration and Data Cleansing operations.
• Good experience in Load test execution and worked with Product Management and Development determining the number of virtual users to be used during the performance test.
• Extensively used UFT, Selenium, Win Runner, Quality Center and Test Director.
• Proficient in Integration testing Functional testing, System testing, Regression testing, Backend testing, Smoke testing using manual & automated testing.
• Experience in defect tracking system and bug life cycle using Jira, ADO Bug and ALM Tracker.
• Hands on experience in writing SQL queries and executing procedures to perform back end testing for the expected results.
• Tremendous expertise in Problem solving and bug reports using Bug Tracking Tools, worked on agile and waterfall models.
• Extensive experience in Coordinating with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.
• Excellent analytical and programming abilities in using technology to create elegant, flexible and maintainable solutions for complex development problem.
• Team Player and self-starter with effective communication, motivation and organizational skills combined with attention to details and business process improvements.
• Results-oriented IT professional with 7+ years of rich experience which includes around 4 + years of extensive knowledge of Salesforce.com as an Administration/Quality Analyst including analysis, modeling, design.

TECHNICAL SKILLS:

Testing Tools: Quick Test Professional, Quality Center, TFS, Test Match, Test Manager, SOAP UI

Scripting: VBScript, JavaScript, Shell Scripts, TSL

Operating Systems: Windows XP/2k, Red Hat Linux

Database: Oracle 10g, SQL Server 2005, MS Access 2003, MySQL 4

Web Servers: Microsoft IIS, Sun Java System Web Server

Application Servers: iBM Web Sphere, BEA Web Logic Server, Sun Application Server

Languages: VB, ASP, VB.NET, ASP.NET, Java, C, C++, SQL, XML, HTML

Utilities: MS Word, MS Excel, MS PowerPoint, Eclipse, MS Visual Studio, Toad, PL/SQL

EXPERIENCE:

UFT - Developer

Confidential, IL

Responsibilities:

• Test design, test development, test operations and associated reporting for batch, web-based, and mobile applications using MicroFocus Unified Functional Testing (UFT)
• Provided to team members in the areas of automated test design, test development, test implementation and support.
• Provided in-depth analysis and problem resolution.
• JIRA administrator, support tasks and maintenance, troubleshooting, performance tuning, evaluating new plug-ins and JIRA upgrades
• As JIRA administrator I work with key project team members
• Carried out the appropriate procedures to ensure that all information systems products and services meet standards and end-user requirements and those systems operate properly and are free from defects and security vulnerabilities.
• Documented defects or system problems encountered and provide reports on these problems to the project team, project leads, and management.
• Knowledge on JAMA test management software
• Documented procedures relevant to the quality assurance function including analysis, test case design, testing and tracking issues.
• Used VBScript classes/objects in UFT setting up the Automation scripts.
• Created function libraries with functions having arrays and dictionary objects as parameters, created and managed shared object repositories.
• Was responsible for nightly runs of the automated scripts.
• Worked closely with multiple teams, onshore and of shore.
• Created the test report with detailed information about the test proceedings including issues, risks and bugs raised.
• Tracked the defects from open to the closure.
• Involved in bug triage were conducted in order to discuss the issues occurred during Testing and align on the best approach to resolve them.
• Was responsible for signing off the test results
• Leadership team is timely updated with the test progress with appropriate test results matrix.

Environment: UFT, ALM (Quality Center), VBScript, HTML, RDMS, SQL Server, ReQtest.

Salesforce - QA / Admin Analyst

Confidential, Rock Island, IL

Responsibilities:

• Part of Support team which manages multiple applications on Force.com platform.
• Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles, custom & standard objects, fields, record types, page layouts, complex workflow rules, Process Builder, Visual Workflow, reports/dashboards and validation rules
• Creation and update of roles, profiles, sharing rules, permission sets and field level security
• Closely work with business to understand Salesforce requirements and subsequently translate them into technical stories for the Salesforce developers
• Point of Contact for the offshore team to track the progress on various development activities.
• Performed and executed functional testing, GUI testing and regression testing.
• Support data management activities to ensure a high level of data quality and integrity
• Create materials and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
• Support of helpdesk issues and timely problem solving.
• Driven operational excellence, stability, and scale by observing strict change control, data governance, and release management.
• Manage the setup of new users and their permissions
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Created Profiles and Permission sets to implemented object level, field level and record level security and visibility settings
• Designed and Developed Page Layouts, custom objects, custom tabs, and visual force tabs.
• Implemented picklists, dependent pick lists, lookup, Junction Objects, Master Detail Relationships, Validation Rules and Formula Fields.

Sr Test Engineer

Confidential, Buffalo Grove, IL

Responsibilities:

• Coordinating with offshore team for daily and weekly deliverables. Assigning tasks and getting it completed within timelines to meet project milestones.
• Responsible for planning and writing test plans, test cases for multi tear functionality
• Led QA and developed traceability matrix and testing summary report.
• Involved in researching the appropriate testing tool based on the requirements of the client, obtaining quote, and purchase form vendor.
• Introduced client with (UFT) Automation tool and performed installation.
• Wrote SQL queries to verify the integrity of data by querying the back-end SQL Server database.
• Created monthly SQA reports and technical metrics, change request, defect and enhancement statistics.
• Design and Implementation of UFT Automation Framework by creating reusable functional libraries in UFT.
• Extensively involved in using parameterization and reusable actions with UFT.
• Used VBScript classes/objects in QTP setting up the Automation scripts.
• Created test data for the Purchasing, Accounts Payables, Receivables, and Buyer Setup, etc.
• Linking requirements to test cases using Quality center and executing test cases using UFT
• Performed Installation qualification and Operation qualification testing.
• Manually tested the application functionality and developed automation test scripts to perform functional and regression testing
• Involved in System, Regression and Integration testing for product checkouts.
• Responsible for conducting document review with client for sign offs.
• Preformed ad-hoc testing of customer information, my account, my renewals, my upgrades, account settings, customer information, order history, and web mail.
• Performed credit/debit card (Visa, MasterCard) by entering payment information on a web page. Performing end-to-end testing.
• Performed debugging and updating of UFT scripts.

Environment: Windows XP & 7, MS-Office Tools, SQL Server Management Studio, UFT-11.53, ALM, PeopleSoft

Salesforce - QA / Admin Analyst

Confidential

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Maintain screen layouts, fields, business rules (validations and workflow) in Salesforce to support business requirements.
• Developed various Custom Reports and deployed them for different business user levels.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Manage Salesforce users, roles, and profiles in the organization and Seek feedback and improve work flow processes.

Environment: Windows XP, Vista and Windows 7, Mercury Quality Center 10.0, Load Runner 9.2, Sales Force, Siebel, BI, Bi Cognos, Citrix, VMware, People Soft, TIBCO, Call center, SAP, Oracle ERP, Exchange 2007 & 2010, Microsoft 2007 & 2010.

Salesforce Tester

Confidential

Responsibilities:

• Analyzed System requirement and developed test plans, Test cases for Functional, Integration Regression, and full System Testing.
• Led QC team onshore and offshore and maintained Traceability matrix and testing Summary report.
• Involved in Iteration planning and attended daily Scrum.
• Communicated with the business users and stakeholders to define the Planning and Scope of testing.
• Effectively managed the testing process using Quality Center to manage the Requirements, Test Plan, Test cases and Defect Cycle and have a clear Traceability between them.
• Created and executed QTP test scripts and QTP function libraries for regular regression runs for every software build and release.
• Used the following in QTP scripts dynamic parameterization using data tables, file system object and descriptive programming.
• Created QTP driver scripts to set environment variables to run test sets in QA, UAT & Production environments.
• Created and maintained reusable actions, functional libraries and shared object repositories.
• Written data driven test to handle the scenario requiring multiple sets of data using data table parameters in QTP.
• Created detailed test scenarios and test cases for the SOAP, web services.
• Executed Web services testing using tools called ‘SOAP UI.
• Used SOAPUI for functional testing of Web services.
• Created detailed test scenarios and test cases for the SOAP web services.
• Define QA timelines for targeted start and completion date for Pre and Post migration and test execution.
• Coordinate tasks with respect to risk analysis, release milestones and schedules.
• Performed Integration testing with Sales Force with other back applications.
• Performed Sanity testing on maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, installation and exchange applications.
• Performing Demos of the test plan and did walkthroughs with onsite and offshore teams.
• Worked closely with users and program developers in agile development.

Environment: UFT, ALM (Quality Center), VBScript, HTML, Team Foundation Server (TFS), RDMS, SQL Server, SOUP UI.