PROFESSIONAL SUMMARY:

• 5 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
• Experience in working with Salesforce developer toolkit (Apex, Visual force, force.com IDE, SOQL and Web Services/ Metadata API).
• Experience in creating custom objects, fields, apps, profiles, Roles, Relationships, Tabs, Reports and Dashboards, Record Types, DML operations, Triggers, and Data loader.
• Experience in setting up Organization Role Hierarchy , provisioning data visibility rules by configuring OWD , Criteria/Owner based and Apex managed sharing rules.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in creating Master - Detail Relationship, Lookup Relationship and Junction Objects.
• Good in understanding Salesforce.com Governor limits, best practices and implemented while writing apex triggers, classes and visual force pages.
• Ability to design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Experience in using different data tools like Apex Data Loader, DBAmp, Import Wizard, SFDC Data Export, Mass Delete.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Force.com, APEX Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, CRM VEEVA, Web Services, Lighting Components, Dashboards, Reports, Custom Objects, Workflow rule, JIRA, Jenkins.

Salesforce Tools: Eclipse IDE, Force.com Explorer, CTI, SSO, Apex Data Loader, Command Line Data Loader, Lighting Controllers, Force.com Platform (Sandbox and Production), UML Tools, Ajax tool kit.

Programming Languages: APEX, SQL, Java, Angular JS, Visualforce Page, J-Query, SQL, C++.

Scripting Languages: HTML, XML, SOQL/SOSL, Java Script, CSS, PERL.

Web Services: WSDL, SOAP/REST API, Service Cloud, Sales Cloud.

Databases: MS Access, MYSQL, SQL Server Oracle 10g/9i.

Packages: Microsoft Outlook, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse ID

PROFESSIONAL EXPERIENCE:

Confidential, Grovetown, GA

SFDC Developer/ Admin

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Responsible for day-to- day administration, including creating new users, Role Hierarchy, Profiles, Permission Sets, Record Types, Page Layouts, Approval Processes, Field updates, Campaigns and custom tabs.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Written SOQL and SOSL queries to retrieve data from objects and perform DML operations.
• Created Batch Apex classes for batch execution and updating of related fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Exposed to UI lightning design along with visual force pages for latest custom page design.
• Created Unmanaged and Managed Packages, published Packages to Salesforce AppExchange for Security Review of the Product.
• Worked on troubleshooting service cloud, supporting cases, developed workflows and triggers for automated case resolutions
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Created reusable UI components with lightning component framework.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and websites.
• Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.
• Exposed various applications as a Canvas app and made them available to user as part of their Salesforce experience.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Used Case Automation Tools (Queues, Assignment rules, Auto-response rules, Escalation rules, Macros) which allows users to track and resolve customer issues quickly.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Daily Standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Lightning, Apex Triggers, Eclipse, Sales Cloud, Service Cloud, Soap API, Data Loader, Apttus CPQ/CLM, Service Cloud, Sales Cloud, Developer Console, Force.com

Confidential, Columbia, SC

SFDC Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked on the configuration of the current application using Lookup, Master-detail & Junction objects, Rollup summary, Formula fields, Compact Layouts, Validation rules, List/ Hierarchy Custom settings, Custom Buttons, Salesforce1 Actions, Custom labels and Tabs.
• Leverage the out of the box Salesforce functionalities wherever possible and develop automations using apex if standard functionalities do not meet the requirement.
• Created Lead/Case Queues, Lead/Case Assignment Rules, Case Escalation Rules, Web-to-Lead & Email-to-Case.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Developed custom Objects, Fields, Dependent pick list values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).
• Effectively worked to integrate Salesforce with out-of-the-box applications available on App Exchange and also integrated with the custom languages such as Java, SAP through the Salesforce SOAP and REST API.

Environment: Salesforce.com platform, Lightning, Apex Language, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Tomcat, Oracle, Eclipse IDE Plug-in, Windows.

Confidential, Glen Allen, VA

SFDC Developer/ Admin

Responsibilities:

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex for implementing Business logic and functionality to the visual pages.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, Sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Developed Custom code to integrate the Salesforce to the legacy systems, using the SOAP API. Where ESB System in Performing the Middle Layer between the Salesforce and Legacy System
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce Pages.
• Implemented "Email to Case", "Web to Lead" for Lead and Case automation.
• Scheduled Apex Batch jobs for processing large records.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Maintained CPQ tool updated with latest functionality by installing Apttus CPQ releases.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Environment: Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Email services, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.