SUMMARY

• Around 10 years of IT experience which includes 8+ years with Salesforce.com CRM development & 2 years in JAVA.
• Experienced in software development using object - oriented programming.
• Possess comprehensive understanding of CRM business processes like sales process, support process, lead process and solution process.
• Experience in the complete life cycle of project development (SDLC) and in working with Agile Scrum Methodologies.
• Good knowledge on Technical and Functional aspects of Salesforce.com, on demand CRM package.
• Proficiency in building Data Model and implementing business logics.
• Extensive experience using Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Approval Workflow, Reports/Graphs and Dashboards.
• Experience in data migration using Import wizard and Apex Data Loader.
• Working knowledge in generating Report types, Reports and Dashboards to analyze the data in Salesforce.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
• Experience working with integration features such as Callouts, Future methods, REST and SOAP APIs
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Managed automated email campaigns in the email service provider platform, including setup, testing, deployment and reporting.
• Design and implement SSO (single sign on) for Salesforce applications.
• Proficiency in test driven development.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.js
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Effective team player with good communication, interpersonal and presentation skills.
• Experience in writing Apex Batch classes, Schedule Apex, HTTP Callouts, Dynamic Apex, Single e-mail methods, Mass e-mail methods, Test classes, Wrapper classes.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Salesforce Administrator/Developer

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Environment: Saleforce.com platform, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Data Loader.

Confidential - Oakland, CA

Salesforce Lighting Developer

Responsibilities:

• Analyzing application requirements and providing best feasible solutions.
• Implementing the requirements and preparation of technical documents.
• Administer the overall configuration, user management, customization, design and layout, data management, functionality of Salesforce CRM.
• Worked on Created Custom Objects, Fields, Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers, Batch Classes and Test Classes.
• Created List views, Reports, Dashboards, Page layouts, Custom objects, custom fields, validation rules.
• Created picklists, dependent picklists, lookup, master-detail relationship, and formula fields on custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Have pleasant experience with Data Loader, Eclipse and ANT migration tool.
• Worked on data import and export using data loader, import wizard and using Salesforce API's.
• Handled deployments between orgs and made all sandboxes sync with Prod org.
• Created various workflows to send emails, field updates, outbound messages
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Migrated data to Salesforce database using Data Loader and completed the configurations to Salesforce platform.
• Audited, uncovered and resolved data integrity issues with legacy systems
• Handled code migration from one org to another org effectively and taken care of all deployments to Production.
• Involved in Analysis, Design, Development and testing In Agile methodology.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Data loader, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API, Siebel, Oracle 11g, Toad, MS Dynamics.