SUMMARY

• 8+ years of experience as a Salesforce.com (SFDC) Developer and Administrator.
• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Experienced with Agile/Scrum, Test Driven, Waterfall Development methodologies in various project implementations with great communication and Presentation skills.
• Experience in Salesforce Lightening & Classic Administration, Configuration, Development, Implementation and Support experience with Salesforce platform.
• Worked with various CRM applications like Force.com, Sales Cloud, Service Cloud, and Community Cloud.
• Created Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto - responders in Pardot administrator.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Experience in designing and developing customer community portal using Visualforce plus tab template.
• Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Controller Classes, Visualforce Pages and integrating with external source by developing SOAP, REST web services.
• Used best practice to write apex calls for better performance and avoid the governor limit.
• Have good working knowledge in querying Salesforce.com database using SOQL, SOSL queries using Force.com Explorer and Workbench.
• Experience performing data migration from Legacy System using Data Loader, Work Bench & Import Wizard.
• Worked on the designing of custom objects, custom fields, Record Types, custom Tabs, custom reports, Visual Force Pages, Snapshots and Dashboards.
• Delivered process enhancements through automations including Workflow Rules, Approval Process, Process Builder, Flows, Email Templates (HTML & Visual Force Templates), Roles, Profile, Permission Sets, OWD, Sharing Rules and Escalation Rules.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Experienced in Installing AppExchange Applications and integrating them with Salesforce Force.com plug-in and Eclipse IDE.
• Experienced in Deployment from Sandbox to Production using Deployment tools like Force.com IDE and Change Sets.
• Quickly learned new concepts like Salesforce Lightning and Salesforce Mobile Application and implemented them in the project.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Visualforce Pages/Components, Apex Web Services, SOAP API, REST API, WSDL, Workflow Approvals, Dashboards, AJAX, Apex Triggers, Data Migration and Management, Case Management Automation, Custom Objects, Apex Data Loader, Import Wizard, Batch Jobs, Einstein Analytics Studio, Email Studio, SOQL, SOSL, Sales and Service cloud, LWC, Lightning Aura Components, Lightning App Builder, Lightning Flows, Process Builder, Workbench, Macros and Omni-Channel.

Salesforce Tools : Eclipse, Data Loader Force.com Explorer, Force.com Migration Tool, Work Bench, Force.com plug-in, Force.com Excel Connector, Target Process, Visual Studio, JIRA, Copado Deployment Tool and Postman tool.

Languages & Technologies: Apex, C, Java, J2EE, JSON, JavaScript, jQuery, HTML, CSS, Bootstrap.

Operating Systems: Windows 7/8/10, Windows Server 2000 / 2003, LINUX, Mac OS

PROFESSIONAL EXPERIENCE

Confidential, St Louis, MO

Sr Salesforce Developer/Administrator

Responsibilities:

• Implemented the force.com applications using Agile Methodology that involves the iterative development methodology.
• Performed detailed analysis of business and technical requirements and discussed the out of box solution with architect to customize various standard objects of Salesforce.com and used best custom approach like Apex/Trigger/ Visual Force /Lightning and Web Services.
• Created Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Integrated Pardot with salesforce and used Pardot marketing automation to gain new referrals.
• Worked with Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Enabled lightning components on Visualforce pages.
• Experience in Integration of Salesforce with other systems using REST/SOAP API's
• Customized the Force.com platform by developing Apex Triggers, Apex Classes, Visualforce pages and force.com declarative features.
• Consolidated various process builder action of an object using apex class and called that apex form the process builder.
• Experienced on integrating salesforce and CPQ application to automate fulfillment process.
• Used SOQL, SOSL with consideration to Governor Limits for data manipulation needs or the application Using platform database objects.
• Successfully configuring the Marketing Cloud Connect to connect with digital marketing capabilities of the Salesforce Marketing Cloud with the data management, campaign management tools, and segmentation in Salesforce
• Maintained user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups and list view rights.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Approval Process to route Supplier approval requests to designated approvers, based on the Supplier Location, type and status.

Environment: Saleforce.com Lightning, Aura framework, Lightning Components, Lightning Design System Force.com, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, CSS, Bootstrap, Java Script, Java, Web Services, SOAP& REST API, JIRA, GitHub and Copado Deployment Tool.

Confidential, Windsor Mill, MD

Salesforce Developer/Administrator

Responsibilities:

• Involved in requirement gathering interacting with Project Team and Business Analysts.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Involved in discussions with all team members to provide best solution for migrating Salesforce Classic to Salesforce Lightning.
• Created various Custom objects, Tabs, Workflows, Validation rules, Email Alerts, Reports, Page Layouts and Record types for the application.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Involved in using Lightening, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Created and Used Static Resources, Custom Labels, Custom Settings, Email Templates in apex code.
• Developed APEX Classes and APEX Triggers for various functional needs in the application.
• Used Scheduler and Batch able interfaces in Apex to process large amount of data within the System.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• By using JavaScript created Custom Buttons and executed Controllers to achieve the functional requirements.
• Worked on Sites/Communities and developed a Customer Portal for the Community Users.
• Followed the Apex best practices to write a code in standardized way to avoid and handle system generated Governor Limit exceptions.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created Email templates in Text, HTML and Visualforce necessary for the application.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Supported the testing team by fixing the feedbacks throughout the test cycles and used the change sets to deploy code between the sandbox and production environments.
• Participated in Demonstrations to end users at various stages of development and fixed the change requests.

Environment: Saleforce.com platform, Apex Language, Target Process, Visualforce Pages, Force.com Sites/Communities, HTML, CSS, Bootstrap, JavaScript, jQuery, Apex Triggers, Reports, Custom Objects, Custom Tabs, Data Loader, Email Templates, Workflows & Validation rules, Lightening design system (LDS), Process builder and Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Created various Validation Rules Workflow Specific to limit groups by filtering out through their Profiles
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events
• Analyzed complex business requirements and developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the Visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, developed, and deployed Apex classes, controller classes, and Apex triggers for various functional needs in the application.
• Scheduled retrieval of report data with analytic snapshots to dump the data on a daily basis.
• Designed tabular, summary, and matrix reports on opportunity, pipeline, cases generated, sales cycles, and accounts.
• Used data loader and Import Wizard to insert, update, and import bulk data of accounts, contacts, leads and opportunities.
• Increased Leads and sales with Pardot with email drip programs. Administrator for two instances of salesforce with Pardot and DocuSign add-ons. Provide Release management support for processing config and custom code changes.
• Maintained and developed custom objects, custom fields, custom tabs, validation rules, and S-controls in HTML and JavaScript.
• Added Lightning component to Lightning pages and record pages.
• Analyzed implementation gap between Salesforce classic and Lightning.
• Built custom Salesforce1 Lightning applications for different business groups in the organization and used Salesforce Lightning design system analysis.
• Created Lightning applications combining Lightning design system, Lightning application builder, and Lightning component features.
• Gathered user and functional requirements via workshops, interviews, and workflow storyboards.
• Worked with stakeholders and projects teams to prioritize collected requirements.
• Designed the custom Visualforce pages for lead conversion and merging duplicates.
• Created email templates and applied logic for outbound and inbound emails using Visualforce for clients and customers.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per the Business requirements.
• Worked with Data loader for loading the attachments into salesforce.com.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Used SOSL/SOQL to extract data from the platform database.
• Created various Reports summary reports, matrix reports, pie charts, dashboards and graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages.
• Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
• Created and used Email templates in HTML and Visual force.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and performed User acceptance testing.

Environment: Salesforce.com Platform, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Dashboards, Email Services, Custom-Objects, Custom Tabs, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform Sandbox and production, Force.com IDE.